Opsigelses tjeneste Nr. 1 i Italy
Kære hr./fru,
Jeg meddeler hermed min beslutning om at opsige kontrakten vedrørende Proguides tjenesten.
Denne meddelelse udgør en fast, klar og utvetydig vilje til at opsige kontrakten med virkning på den først mulige forfaldsdato eller i overensstemmelse med den gældende kontraktlige frist.
Jeg beder dig om at træffe alle nødvendige foranstaltninger for at:
– stoppe al fakturering fra den faktiske opsigelsesdato;
– bekræfte skriftligt den korrekte modtagelse af denne anmodning;
– og, hvis relevant, sende mig det endelige regnskab eller bekræftelsen af saldo.
Denne opsigelse sendes til dig via certificeret e-post. Afsendelsen, tidsstemplingen og integriteten af indholdet er fastslået, hvilket gør det til et bevisbart dokument, der opfylder kravene til elektronisk bevis. Du har derfor alle de nødvendige elementer til at udføre den regelmæssige behandling af denne opsigelse i overensstemmelse med de gældende principper for skriftlig notifikation og kontraktfrihed.
I overensstemmelse med reglerne vedrørende beskyttelse af personoplysninger anmoder jeg også om:
– at slette alle mine data, der ikke er nødvendige for dine juridiske eller regnskabsmæssige forpligtelser;
– at lukke enhver tilknyttet personlig adgang;
– og at bekræfte den faktiske sletning af data i henhold til de gældende rettigheder vedrørende beskyttelse af privatlivets fred.
Jeg opbevarer en fuldstændig kopi af denne meddelelse samt beviset for afsendelse.
Cancellation Proguides: Easy Method
What is Proguides
Overview
ProGuides is an online platform that offers coaching, guides and training content - primarily focused on gaming - through subscriptions and individual coaching sessions. The service is delivered via mobile apps (iOS and Android) and through their website, and coaching is performed by third‑party coaches engaged on the platform.
How to cancel Proguides
- App Store (iOS): Open Settings → Apple ID → Subscriptions → ProGuides → Cancel. Apple manages App Store subscriptions and refund requests.
- Google Play (Android): Open the Google Play Store → Profile icon → Payments & subscriptions → Subscriptions → ProGuides → Cancel. Google manages Play refunds; uninstalling the app does not cancel the subscription.
- Web: Request cancellation by emailing support@proguides.com, using the website support form on the Subscriptions page, or via the site pop‑up chat. ProGuides states cancellations take effect at the end of the billing cycle.
What happens when you cancel
When you cancel via App Store or Google Play the platform’s subscription setting stops future renewals but your access generally continues until the end of the paid period. When you cancel through ProGuides on the web, ProGuides states the cancellation becomes effective only at the end of the current billing cycle and the account remains active until that time. Your account data and any purchased content typically remain accessible for the remainder of your subscription period, subject to ProGuides’ terms and privacy policy.
Will I get a refund?
ProGuides’ stated policy is that user‑initiated cancellations do not receive refunds or prorated credits; purchases are final and subscriptions remain active until period end. App Store and Google Play purchases are subject to Apple’s and Google’s refund procedures - refunds for those purchases must be requested through the respective stores. ProGuides may issue prorated refunds only if ProGuides itself cancels or terminates the service. If you believe you were misled or charged in error, you can still pursue a refund request with Apple/Google or your bank, but ProGuides’ own policy generally does not provide prorated or partial refunds for user cancellations.
Proguides plans and pricing
| Plan | Price (CAD) | Billing |
|---|---|---|
| Individual / Annual / Monthly | Varies | Varies |
Your consumer rights in Canada
Under Canadian consumer protection there is not a universal statutory 14‑day cancellation right for digital subscriptions; refund entitlements depend largely on the provider’s stated policy and any applicable provincial consumer laws. If you were charged unexpectedly, misled about the service, or believe the merchant breached its terms, you may escalate by requesting a chargeback through your credit card provider, filing a complaint with the relevant provincial consumer protection agency, or pursuing other dispute mechanisms offered by your financial institution. This is general information and not legal advice - provincial rules and circumstances vary.
Customer experiences
User reports are mixed. Some users praise knowledgeable coaches and the platform as useful for beginners, noting helpful coaching experiences. However, many complaints focus on refund denials (with monetary refunds often refused and account credits offered instead), inconsistent coaching delivery (missed sessions or unfulfilled hours), unexpected auto‑renewals and pricing disparities, and content that some users found outdated or available elsewhere for free. These patterns suggest variability in service quality and responsiveness to refund or service disputes.
Documentation checklist
- Subscription receipt or store transaction ID (Apple/Google email receipt or web receipt)
- Account email and username used with ProGuides
- Dates of charge(s) and renewal
- Screenshots of billing, subscription listings, or promotional pricing if relevant
- Copies of communications with ProGuides support (emails, chat transcripts)
- Bank or card statement entries showing the charge
Common mistakes
Users commonly assume uninstalling the app cancels the subscription - this does not stop App Store or Google Play renewals. Another common mistake is expecting a prorated refund after cancelling mid‑cycle despite ProGuides’ policy that user cancellations are non‑refundable. Some users also rely on advertised promotional prices without saving confirmation evidence, making disputes harder if a different renewal amount was charged. Finally, attempting to request a refund through ProGuides web support when the purchase was made through Apple or Google can delay resolution; for store purchases, contact the store first.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | Refunds handled by Apple; subject to App Store refund policies | Low - cancel in Apple ID; request refund via Apple Support |
| Google Play (Android) | Refunds handled by Google; subject to Play Store policies | Low - cancel in Google Play; request refund via Google Play Help |
| Web (ProGuides) | ProGuides policy: no refunds for user cancellations; prorated refunds only if ProGuides cancels | Moderate - requires contacting ProGuides support and may result in credits instead of cash refunds |
After cancelling
After cancelling, keep your receipts and any confirmation of cancellation. Monitor your bank or card statements to ensure no further charges occur after the expected end of the billing period. If you purchased through Apple or Google and need a refund, follow their refund request process: see Apple Support or Google Play Help. For web purchases or disputes with ProGuides, contact support@proguides.com or use the support form on the ProGuides site (ProGuides). If ProGuides refuses a refund and you believe the charge was improper, consider contacting your bank or card issuer to discuss a chargeback and/or filing a complaint with the applicable provincial consumer protection agency.
Address
Piazza San Rocco, 7 - 38083 Condino (TN), Italia