Cancellation Realm: Easy Method

What is Realm

Realm (often referenced as the Realm AI app / JoinRealm.ai) is a subscription-based mobile app that offers AI-driven photo and social features, in-app “coins,” and tiered subscription plans. It is typically purchased through third-party stores (Apple App Store, Google Play, or other platform stores) and relies on in‑app subscriptions and consumable credits for paid features.

How to cancel Realm

• Identify where you purchased the subscription (Apple App Store, Google Play, Microsoft Store, or directly via joinrealm.ai support). Subscriptions bought through an app store must be cancelled through that store.
• Apple (iOS): Open Settings → your name → Subscriptions → find “Realm” → Tap Cancel Subscription. Confirm the cancellation. You can also request refunds via Apple’s report-a-problem flow if you believe there is a grounds for refund.
• Google Play (Android): Open Google Play Store → profile icon → Payments & subscriptions → Subscriptions → find “Realm” → Cancel subscription. Use Google’s Help & feedback or refund request flow if needed.
• Microsoft Store / other stores: Open the store’s subscription or account management page, locate the Realm subscription, and cancel auto-renewal following that store’s cancellation flow.
• If you cannot cancel via a store or purchased directly, contact Realm support via joinrealm.ai/support with your account email, subscription ID and proof of purchase.

What happens when you cancel

When you cancel, auto-renewal is stopped but your subscription typically remains active until the end of the billing period you already paid for. You should retain access to paid features for the remainder of that period. Consumable items such as coins are generally not refunded and may remain in your account but are subject to the app’s terms. Your account and any associated data will usually remain unless you delete your account through the app or support; export any important data before deleting.

Will I get a refund?

Realm’s published position is that it does not offer refunds for coins or subscriptions. The site states: “We don’t offer refunds for coins or subscriptions. If you cancel your subscription, you can still use Realm for the remainder of the period you paid for.” That means cancelling stops future billing but does not produce a prorated or immediate refund under normal circumstances. If you believe the app is defective, not as advertised, or there has been unauthorized billing, you can still try to request a refund through the payment provider (Apple, Google, card issuer) or pursue a chargeback, but success is not guaranteed and may be more difficult because Realm’s policy explicitly disclaims refunds. See Realm support for official wording.

Realm plans and pricing

Your consumer rights in Canada

Under Canadian consumer law, digital content and subscription purchases are often non‑refundable unless defective or not delivered as advertised. Realm’s explicit “no refunds” position limits routine refund options where the service functions as described. Provincial statutes (for example, Ontario’s Consumer Protection Act) provide cancellation and refund rights for some services, but those laws do not always apply to purchases made through third‑party app stores. If you believe the service is defective, misrepresented, or there has been unauthorized billing, you can still lodge a dispute through the app store or your payment provider (Apple, Google, bank/credit card) to request a refund or chargeback - these routes are possible exceptions to a vendor’s no‑refund policy, though they can be time-consuming and are not guaranteed to succeed.

Customer experiences

User feedback is mixed. Some users praise aspects of the free experience, noting it can perform better than expected for a free app. However, a substantial portion of public reviews report problems such as account deletion, bugs, difficulty deleting accounts, and unresponsive support; these users often request refunds but report limited response from the developer. For representative sources, see the App Store listing and user review aggregators for more detail: App Store and JustUseApp.

Documentation checklist

• Purchase receipt or order confirmation (from Apple/Google/Microsoft or email)
• Account email or username used with Realm
• Subscription ID (if available) and billing dates
• Screenshots showing charges, errors, or problems you experienced
• Copies/screenshots of any communication with Realm support

Common mistakes

Common mistakes include cancelling the wrong subscription (multiple accounts or family sharing can cause confusion), assuming a refund will be granted automatically, not checking which store processed the payment (you must cancel through the correct store), and failing to export important data before account deletion. Another frequent issue is contacting only the app developer when the purchase was processed by Apple/Google - often the store must be involved for billing disputes.

Comparative recap

After cancelling

After you cancel, verify the subscription status in the app store account and keep records of cancellation confirmations. Export any data or media you want to keep before deleting your Realm account. If you need a refund or see unauthorized charges, submit a formal request to the payment platform (Apple/Google) and provide the documentation from the checklist. For developer support and policy details, consult Realm support, the App Store listing, or community review threads such as JustUseApp reviews.

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