Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Roblox
3150 S. Delaware St.
94403 San Mateo
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Roblox service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation Roblox: Easy Method
What is Roblox
Roblox is an online platform and game-creation system where users can play games created by others, create and publish their own experiences, and purchase virtual goods such as Robux or Premium subscriptions. It operates across web, mobile, and console platforms and combines social features, virtual economies, and content moderation tools.
How to cancel Roblox
- On the web (desktop or mobile browser) or via the Roblox app: open Settings → Subscriptions → select the subscription → click “Cancel Renewal.” Cancellation must be completed at least 24 hours before the next renewal to avoid another charge; benefits continue until the end of the current billing cycle and cancellation does not trigger a refund. See Managing and Cancelling Subscriptions.
- If you subscribed through the Apple App Store (iOS): cancel through Apple’s subscription settings (e.g., iPhone/iPad Settings → Apple ID → Subscriptions → Roblox). Cancelling stops auto‑renewal; refunds must be requested from Apple. See Canceling a Mobile Membership.
- If you subscribed through Google Play (Android): cancel via Google Play Store → Payments & subscriptions → Subscriptions → select Roblox → Cancel. You can also cancel from Roblox Settings → Subscriptions → Cancel Renewal, which will prompt Google Play. Benefits remain until the period end; refunds are handled by Google. See Canceling a Mobile Membership.
- If you prefer a written request, send a signed cancellation letter by certified/registered mail (raccomandata A/R) to Roblox Corporation, Customer Support, 3150 S. Delaware St., San Mateo, CA 94403, USA. Keep the postal receipt and tracking for your records.
What happens when you cancel
When you cancel a Premium subscription, your subscription will stop auto‑renewing at the end of the current billing cycle. You retain subscription benefits (including Robux allotments for the current period) until that cycle ends. Cancellation does not automatically delete your Roblox account or erase data; your account, purchases and chat history remain subject to Roblox’s Terms of Use and data policies. If you cancel through an app store, the store’s cancellation takes precedence for billing handled by that store.
Will I get a refund?
Roblox’s policy states that Robux and Premium subscriptions are generally non‑refundable except where required by law. Purchases made through third‑party platforms (Apple iTunes/App Store, Google Play, Xbox/Microsoft, PlayStation, Amazon) require refund requests to be submitted directly to those providers; Roblox cannot issue refunds for charges processed by those vendors. For purchases made with credit/debit cards, PayPal, or Google Play you may contact Roblox Support with full purchase details to request a refund, but refunds are not guaranteed and a dispute filed with your payment processor may prevent Roblox from issuing a refund. In Canada, statutory consumer rights (for example, certain withdrawal periods or remedies for goods/services not as described) may apply regardless of Roblox’s “no refund” policy.
Roblox plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Premium 450 | C$6.99/month | Monthly | 450 Robux per month + Premium benefits (trading, bonuses, etc.) |
| Premium 1000 | C$13.99/month | Monthly | 1000 Robux per month + Premium benefits |
| Premium 2200 | C$27.99/month | Monthly | 2200 Robux per month + Premium benefits |
| Roblox Gift Card - C$25 | C$25.00 | One-time | Redeem for credits usable for Robux or Premium subscription |
| Roblox Gift Card - C$50 | C$50.00 | One-time | Redeem for credits usable for Robux or Premium subscription |
| Roblox Gift Card - C$100 | C$100.00 | One-time | Redeem for credits usable for Robux or Premium subscription |
| Roblox Gift Card - C$150 | C$150.00 | One-time | Redeem for credits usable for Robux or Premium subscription |
Your consumer rights in Canada
Canadian consumers may have statutory protections that override or supplement platform refund policies, including certain withdrawal rights for distance contracts and remedies if digital goods or services are not supplied as described. Roblox acknowledges that its Terms of Use do not limit applicable statutory rights. Gift cards and redeemed Credits in Canada are generally non‑refundable and non‑transferable with no cash value, except where local law requires otherwise. If you believe your statutory consumer rights apply, mention the relevant law or consumer protection provision when contacting Roblox or a payment provider, and consider contacting your provincial consumer protection office for guidance.
Customer experiences
Public reviews for Roblox Canada show a range of experiences. Many users enjoy the creative and social aspects of the platform, but common complaints include account suspensions or deletions perceived as unexplained, difficulties with age verification or parental controls, and problems with purchases (items not functioning or later removed). Several reviewers report slow or automated customer support responses, especially for refund or account‑recovery issues. Concerns are also raised about safety, moderation, and scams within some user‑created experiences. When contacting support, provide clear documentation to improve the chance of a satisfactory resolution.
Documentation checklist
- Account username and email associated with the Roblox account.
- Date and method of purchase, transaction or order ID, and amount charged (payment receipt or bank/statement screenshot).
- Screenshots showing subscription status, billing page, or error messages.
- Gift card codes or redeemed credit details (if applicable).
- Proof of certified/registered mail (tracking number and postal receipt) if you send a written cancellation.
- Any correspondence with Roblox or third‑party providers (support ticket numbers, emails).
Common mistakes
Avoid the following pitfalls: cancelling less than 24 hours before renewal can result in another charge; cancelling in Roblox settings when the subscription was billed through Apple or Google may not stop billing - you must cancel in the store that processed the payment; filing a charge dispute with your bank or payment provider before contacting Roblox may prevent Roblox from issuing a refund; failing to keep receipts, transaction IDs, or certified‑mail proof makes it harder to substantiate refund or cancellation requests. Example: a user who purchased Premium via iPhone must cancel in Apple subscriptions - cancelling only in Roblox’s website will not stop Apple’s renewal.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web / Roblox Settings | No refunds via Roblox for standard renewals; refunds only in limited cases and subject to policy. | Easy |
| Apple App Store (iOS) | Refunds must be requested from Apple; Roblox cannot refund Apple‑billed charges. | Moderate |
| Google Play (Android) | Refunds handled by Google Play; cancellations stop auto‑renewal but refunds depend on Google’s process. | Moderate |
| Console / Third‑party Stores (Xbox, PlayStation, Amazon) | Refunds must be requested from the vendor that processed the payment. | Moderate to Difficult |
| Certified mail / Written cancellation to Roblox | No guaranteed refund; may help document requests and assert consumer rights under Canadian law. | Moderate |
After cancelling
After you cancel, keep records of the cancellation confirmation, subscription page screenshots, and any relevant receipts. Monitor your payment method for any unexpected charges and contact the billing provider if a renewal occurs in error. If you need more help, consult Roblox’s support and policy pages: managing and cancelling subscriptions, refund rules, Terms of Use, and Canadian gift card terms. Useful links: Managing and Cancelling Subscriptions, Canceling a Mobile Membership, Subscription Billing and Refunds, Roblox Terms of Use, and Canadian Gift Card Terms.
Address
If you choose to send a written cancellation or formal correspondence, send it by certified or registered mail (raccomandata A/R) and keep the postal receipt and tracking information. Address your letter to:
Roblox Corporation
Customer Support
3150 S. Delaware St.
San Mateo, CA 94403
USA