Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Shockbyte
Shockbyte Pty Ltd
Melbourne
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Shockbyte service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
11/01/2026
Cancellation Shockbyte: Easy Method
What is Shockbyte
Shockbyte is a private company that provides game server hosting services - most notably Minecraft server hosting - operating globally with billing and support managed through its online client area. Its public policies set short refund windows and require customers to manage subscriptions and cancellations primarily through Shockbyte’s web interface or their payment provider.
How to cancel Shockbyte
- Via the web client area: Log in at Shockbyte, go to My Servers → select the service → My Plan → Cancel Plan and submit the cancellation. You will receive an email confirmation. For step-by-step guidance see the official article: How to cancel your services.
- PayPal subscriptions: Cancel directly in your PayPal account - Shockbyte cannot cancel PayPal recurring payments on your behalf.
- App Store / Google Play: Shockbyte provides no specific public guidance for cancelling via Apple App Store or Google Play; if you subscribed in-app, manage cancellations through the relevant store account.
What happens when you cancel
When you cancel a Shockbyte plan via the client area, Shockbyte’s system deletes data immediately and that deletion cannot be undone. Access to the server and any included services stops according to the service state and billing cycle; automatic renewals will be stopped for the cancelled service. Because deletion is immediate, you should back up all files, saves and configurations before cancelling if you want to retain them.
Will I get a refund?
Shockbyte’s stated refund policy offers a 72‑hour “Money Back Guarantee” on new monthly orders if you submit the cancellation/refund request within that 72‑hour period. After 72 hours, refunds are discretionary. The policy excludes certain products and situations (for example, renewals are explicitly non‑refundable; other exclusions are listed in the Terms). Refund requests must be submitted as a ticket while logged into your account; if you submit while logged out you have 48 hours to log in and re‑submit or risk losing the request. Shockbyte may choose to issue refunds as account credit or to the original payment method. For full details see the Terms of Service: Shockbyte Terms of Service.
Shockbyte plans and pricing
| Plan | Price (CAD) |
|---|---|
| Hosting plans (e.g., Minecraft) | Varies |
| Reseller / Addons | Varies |
Your consumer rights in Canada
Shockbyte’s public Terms do not reference Canada’s mandatory 14‑day cooling‑off period for some online contracts. Under Canadian federal and provincial consumer protection laws you may have additional rights that are not reflected in Shockbyte’s policy, particularly for digital contracts concluded online. These rights vary by province and by the nature of the service. If you believe provincial or federal law gives you a right to cancel or a refund beyond Shockbyte’s stated policy, document your case carefully, consider contacting your provincial consumer protection office, and keep records of all communications and timestamps.
Customer experiences
Reviews are mixed. Many users praise Shockbyte for quick initial setup and, in some cases, helpful support agents and straightforward cancellation via the client area. Conversely, a significant number of customers report serious performance problems (lag, crashes), slow or inconsistent support response times, and difficulties obtaining refunds - even within the advertised 72‑hour window. There are also reports of billing after cancellation and abrupt deletion of data without notice. These experiences suggest variable service quality and support responsiveness.
Documentation checklist
- Account login details, service ID, and order/invoice numbers
- Confirmation email or screenshot of cancellation submission
- Backups of server files/saves/configs taken before cancelling
- Ticket ID(s) and any support correspondence timestamps
- Payment records (receipt, transaction ID, PayPal or card statements)
Common mistakes
Common errors include failing to back up server data before cancelling (Shockbyte deletes data immediately on cancellation), trying to have Shockbyte cancel an active PayPal recurring payment instead of cancelling through PayPal, missing the 72‑hour refund window, and submitting a refund ticket while logged out (which triggers a 48‑hour re‑login requirement). Another frequent problem is assuming app‑store subscriptions are handled the same way as direct web subscriptions - if you subscribed via Apple or Google, you must manage that subscription through the store.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web client area (My Servers → My Plan → Cancel Plan) | Possible within 72 hours for new monthly orders; otherwise discretionary | Low - direct self‑serve cancellation, but data deletion is immediate |
| PayPal subscription | Refunds follow Shockbyte policy but recurring cancellation must be done in PayPal | Medium - you must cancel in PayPal; Shockbyte cannot cancel for you |
| Apple App Store / Google Play | Not documented by Shockbyte; refunds and cancellation handled by the store | Variable - use store’s subscription management; Shockbyte support may have limited ability to help |
After cancelling
After cancellation, keep your confirmation email, ticket IDs and any screenshots proving the cancellation date. If you requested a refund, monitor your account or card for the refund and watch for any follow-up messages from Shockbyte - if you submitted a refund ticket while logged out, ensure you logged in and re‑submitted within 48 hours. If you were billed after cancellation or believe a refund was wrongly denied, contact Shockbyte support with evidence, contact your payment provider to dispute unauthorized charges if necessary, and consult your provincial consumer protection office for guidance. Helpful links: cancellation instructions (Shockbyte cancellation article), terms of service (Shockbyte Terms), and PayPal subscription management (PayPal).
Address
Shockbyte Pty Ltd, Melbourne, Australia