1. számú lemondási szolgáltatás United States országban
Tisztelt Hölgyem/Uram!
Ezúton értesítem Önöket arról a döntésemről, hogy megszüntetem a The Elder Scrolls Online szolgáltatásra vonatkozó szerződést.
Ez az értesítés határozott, egyértelmű és félreérthetetlen szándékot jelent a szerződés felmondására, a lehető legközelebbi esedékességgel vagy az alkalmazandó szerződéses határidőnek megfelelően hatállyal.
Kérem, hogy tegyék meg a szükséges intézkedéseket a következők érdekében:
– minden számlázás megszüntetése a tényleges felmondás időpontjától;
– írásos megerősítés küldése arról, hogy ezt a kérelmet figyelembe vették;
– és adott esetben a végső elszámolás vagy az egyenleg megerősítésének megküldése.
Ezt a felmondást hitelesített e-levélben küldöm Önöknek. A küldés, az időbélyegzés és a tartalom integritása megállapított, ami bizonyító erejű írásbeli dokumentummá teszi, amely megfelel az elektronikus bizonyítás követelményeinek. Tehát rendelkeznek minden szükséges elemmel ennek a felmondásnak a szabályos feldolgozásához, az írásbeli értesítésre és a szerződési szabadságra vonatkozó alkalmazandó elveknek megfelelően.
A személyes adatok védelmére vonatkozó szabályoknak megfelelően azt is kérem:
– töröljék minden személyes adatomat, amelyek nem szükségesek a jogi vagy számviteli kötelezettségeikhez;
– zárjanak le minden kapcsolódó személyes teret;
– és erősítsék meg az adatok tényleges törlését a magánélet védelme terén alkalmazandó jogoknak megfelelően.
Megőrzöm ennek az értesítésnek a teljes másolatát, valamint a küldési bizonyítékot.
Cancellation The Elder Scrolls Online: Easy Method
What is The Elder Scrolls Online
The Elder Scrolls Online (ESO) is a subscription-option massively multiplayer online role‑playing game (MMO) set in the Elder Scrolls universe. Players can purchase the base game and optional ESO Plus membership to gain recurring benefits such as DLC access, a crafting bag, crowns, and in‑game boosts.
How to cancel The Elder Scrolls Online
- Web (PC/Mac/Epic): Log into your ESO account at account.elderscrollsonline.com → select Manage Membership → click Cancel Membership → confirm. You should see a banner in your account and receive a confirmation email. If the "Manage Membership" option is unavailable, submit a support ticket to Bethesda Customer Support.
- Steam: Via the Steam client or website go to Account Details → Manage Subscriptions → find the ESO Plus membership → Edit → Cancel subscription. The status will change to “Cancelled.”
- Xbox / PlayStation (console): Cancel the ESO Plus subscription through your console account subscription management (Microsoft or Sony) - you cannot cancel console subscriptions via the ESO account site.
What happens when you cancel
Cancelling disables automatic renewal; your ESO Plus benefits remain active until the end of the paid billing period. After that date you will lose ESO Plus features (DLC access, crafting bag, crowns provided by the subscription, etc.), but your game account, characters, progress and purchase history remain intact unless you request additional account changes. The account page will show the membership status (for example, “Cancelled”).
Will I get a refund?
Refunds for ESO digital purchases are not generally available. Refunds may be issued if required by applicable law or under a retailer’s own policy, but are not guaranteed. To request a refund you must contact Bethesda Customer Support or the specific retailer where you purchased the subscription or content (Bethesda.net Store, Steam, Xbox, PlayStation, Epic, etc.). In Canada, retailer or platform rules and the timing of digital delivery (immediate access) commonly limit refund entitlement.
The Elder Scrolls Online plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| ESO Plus - 1 Month | C$17.99 | Monthly | Full access to DLC packs, 1650 crowns/month, crafting bag, bank space, XP/Gold boosts, exclusive deals |
| ESO Plus - 3 Months | C$13.99/month (C$41.99 total) | Quarterly | Same benefits with discounted monthly rate |
| ESO Plus - 6 Months | C$12.99/month (C$77.99 total) | Semi-annual | Same benefits, better value |
| ESO Plus - 12 Months | C$11.67/month (C$139.99 total) | Annual | Best value with full ESO Plus benefits for a year |
| ESO Base Game (Tamriel Unlimited) | C$6.24+ | One-time purchase | Base game with in‑game purchases; sale price on Xbox Store |
| ESO 2025 Premium Edition | C$35.30+ (on sale) | One-time purchase | Base game + 2025 Content Pass + all previous Chapters and DLCs |
Your consumer rights in Canada
Under Canadian consumer law, businesses are not generally required to accept returns or issue refunds for digital purchases unless the product is defective or misdescribed. Refunds for change‑of‑mind purchases are usually at the retailer’s discretion. Distance‑selling rules that provide a 14‑day cooling‑off period may not apply to digital content once delivery has begun or if the seller is outside the jurisdiction. If you believe a digital product is defective or misrepresented, contact the retailer or platform and keep documentation of the problem; you can also seek guidance from provincial consumer protection offices.
Customer experiences
Player feedback on ESO is mixed. Many players praise the game’s immersive world, storytelling, and flexible single‑player style within an MMO, and some find strong long‑term value. Conversely, criticisms focus on aggressive monetization (crowns, Crown Crates), technical problems (lag, glitches, log‑in issues), and inconsistent customer support experiences. Several users report that support issues can be resolved, but often require persistence and careful documentation.
Documentation checklist
- Account email and username; order/transaction number or receipt; payment method details (last four digits); date of purchase or renewal; screenshot(s) of account/subscription page showing active status; copy of confirmation email(s); support ticket number if submitted; console account ID (if purchased on Xbox/PlayStation); any error messages.
Common mistakes
Common errors include attempting to cancel on the wrong platform (for example, cancelling at account.elderscrollsonline.com when the subscription was bought through Xbox or PlayStation), not disabling auto‑renew in the platform that handles billing, assuming a cancellation guarantees a refund, and waiting until after the next billing date to cancel. Another frequent issue is not saving confirmation emails or screenshots after cancelling, which can complicate any follow‑up with support.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (PC/Mac/Epic via account.elderscrollsonline.com) | Not generally; possible only if required by law or retailer policy | Low - direct Manage Membership option (may require ticket if unavailable) |
| Steam (via Steam Account Details → Manage Subscriptions) | Depends on Steam/Bethesda/retailer policy; not guaranteed | Medium - use Steam subscription management |
| Xbox / PlayStation (console subscription) | Depends on Microsoft/Sony refund rules; not guaranteed | Medium - High - must cancel through console account; platform support required for refunds |
After cancelling
After you cancel, keep the confirmation email or a screenshot of the cancelled status and monitor your bank/credit statements for any unexpected charges. If you need a refund, contact the retailer or platform first (Bethesda Support for Bethesda.net purchases; Steam Support; Microsoft/Xbox Support; PlayStation Support) and provide the documentation from the checklist. For account or billing support see Bethesda Customer Support at help.bethesda.net. For platform subscription help use Steam Account settings at store.steampowered.com/account, Microsoft services at account.microsoft.com/services, and PlayStation subscription support at playstation.com/en-ca/support/subscriptions. For general Canadian consumer guidance see canada.ca consumer information.
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