Cancellation Twitch: Easy Method

What is Twitch

Twitch is a live-streaming platform primarily focused on video game streaming, creative content, and community interaction. Users can watch streams for free, follow channels, or pay for channel subscriptions and digital goods to support creators and access subscriber perks.

How to cancel Twitch

• On the web (recommended): Sign into your Twitch account → go to Subscriptions in your channel or account settings → select the subscription you want to stop and choose “Do Not Renew.” You must cancel at least 24 hours before the next renewal to avoid being charged; cancellation takes effect at the end of the current paid period. See Twitch Terms of Sale (CA): Twitch Terms of Sale (CA).
• iOS (App Store) purchases: Manage and cancel subscriptions through Apple’s subscription management in the App Store or your device settings (Twitch defers to the App Store for in‑app purchases; Twitch Terms direct users to cancel via the platform used to buy the subscription).
• Android (Google Play) purchases: Cancel via Google Play (sign in at play.google.com → Subscriptions → Manage → Cancel subscription). Uninstalling the app does not cancel the subscription. See Google Play Help: Google Play Help (CA).

What happens when you cancel

When you cancel a Twitch subscription, the cancellation takes effect at the end of your current paid period: you retain subscriber benefits until that billing period ends, and you are not charged again. Your account, viewing history, and chat data remain with Twitch according to its privacy policy and terms; cancellation of a subscription does not delete your Twitch account unless you take a separate account‑deletion action. If the subscription was purchased through a third party (Apple, Google), billing and renewal control are handled by that platform.

Will I get a refund?

Twitch’s stated policy for Canada treats digital goods - Subscriptions, Bits, in‑game items, Extensions - as non‑refundable once delivered, except where applicable law requires otherwise. Twitch generally does not offer refunds for subscriptions; it may, at its sole discretion, issue credits in exceptional cases. There is no universal 14‑day right of withdrawal for digital content in Canada, and Twitch’s Terms do not provide an automatic 14‑day refund right for Canadian users.

Twitch plans and pricing

Note: Prices above reflect web pricing effective February 2025 and mobile pricing changes noted in Twitch communications. Mobile platform fees may apply and App Store pricing can differ or include Apple’s fees.

Your consumer rights in Canada

Canadian consumer protection generally treats delivered digital content differently than physical goods; there is not an automatic statutory 14‑day cooling‑off period for fully delivered digital goods. However, consumers retain rights against unfair or deceptive practices under federal and provincial laws. If Twitch misrepresents a purchase, fails to deliver a paid service, or engages in unfair billing, you may file a complaint with provincial consumer affairs offices, the Competition Bureau, or seek remedies through your payment provider.

For accidental or unauthorized charges, you may also dispute the charge with your bank, credit card issuer, or the platform that processed the purchase (Apple, Google) depending on how you paid.

Customer experiences

User feedback is mixed: many users value Twitch for connecting with creators and building communities, while common complaints include intrusive advertising, app and web bugs affecting viewing, difficulties with account recovery and payouts, and billing or subscription problems. Some users report success resolving issues through payment provider disputes or platform support, while others describe slow or automated responses from platform support channels. These experiences highlight the importance of keeping receipts and confirming cancellation steps for the platform used to purchase a subscription.

Documentation checklist

• Account username and email associated with the Twitch account
• Subscription receipt or order confirmation (from Twitch, Apple, or Google Play)
• Screenshot or copy of the subscription page showing plan and renewal date
• Payment method details (last four digits of card, Apple ID, Google account)
• Dates and screenshots of attempted cancellations or support correspondence
• If sending formal notice, proof of postage or registered mail tracking number

Common mistakes

A frequent error is uninstalling the Twitch app and assuming the subscription has been cancelled - uninstalling does not stop platform billing. Another common mistake is cancelling less than 24 hours before renewal and still being charged for the next period. Users sometimes assume refunds are automatic; with digital subscriptions in Canada, refunds are not guaranteed and are generally not provided. Also, forgetting which platform was used to purchase (web vs App Store vs Google Play) can delay proper cancellation - always check your purchase receipt or payment history.

Comparative recap

After cancelling

After you cancel, keep your subscription receipt and any confirmation showing the cancellation or “Do Not Renew.” If you were charged incorrectly after cancelling, contact Twitch support and the payment provider used for the purchase; for web purchases reference the Twitch Terms of Sale (CA): Twitch Terms of Sale (CA). For Android/Google Play help see: Google Play Help (CA). For managing Apple subscriptions see Apple Support’s subscriptions guide: Manage subscriptions on your iPhone, iPad, Mac, Apple TV, or Apple Watch. If you choose to send formal written notice, use the legal address below and retain proof of delivery.

Address

Twitch Interactive, Inc., 350 Bush Street, 2nd Floor, San Francisco, CA 94104, United States