Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – 24/7 Fitness
24/7 Fitness Member Services, P.O. Box 2689
92018 Carlsbad
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the 24/7 Fitness service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation 24/7 Fitness: Easy Method
What is 24/7 Fitness
24/7 Fitness is a gym/fitness club brand that operates on a membership model, offering round‑the‑clock access at many locations and through various subscription channels. In Canada the brand’s direct pricing and app offerings are limited or not publicly listed; memberships and access are often managed through third‑party platforms or local club agreements.
How to cancel 24/7 Fitness
- iOS (App Store): Open your Apple ID account settings, go to Subscriptions and cancel the 24/7 Fitness subscription. Cancelling stops future renewals but does not refund the current active billing period.
- Google Play: Open Google Play > Payments & subscriptions > Subscriptions and cancel the 24/7 Fitness subscription. You won’t be charged at the next renewal, but you cannot cancel the current active period; any unused free trial portion is forfeited.
- Web / written methods (club or corporate): Send a written cancellation notice (email or postal mail) to 24/7 Fitness corporate or your local club. Approximately 30 days’ notice is usually required for month‑to‑month memberships. Fixed‑term contracts may incur early termination fees unless you qualify for an exemption (for example relocation or disability). For proof of delivery, send by certified/registered mail and keep the receipt.
What happens when you cancel
When you cancel a subscription through the App Store or Google Play, auto‑renewal stops and you generally retain access until the end of the paid period; the current billing cycle is not usually refunded. For cancellations submitted by written notice to the club or corporate office, your membership will typically remain active through the required notice period (commonly ~30 days) unless your contract specifies otherwise. The company may retain account and billing records according to its terms; if you want account deletion or data removal, request that specifically in writing and follow the provider’s data‑privacy procedures.
Will I get a refund?
Refunds depend on where and when you signed up and the reason for cancellation. If you signed up very recently you may be eligible for a short “no‑questions” refund window (commonly 3 days; some jurisdictions such as CA/HI use 5 days). After that, refunds are generally limited to cases such as duplicate charges, overcharges, or special circumstances.
Pro‑rata refunds for unused prepaid dues may be available in specific situations (for example, permanent disability, death, or a move beyond a specified distance when transfer is not possible). Initiation/processing fees and the first or last month’s dues are commonly non‑refundable under many contracts. In British Columbia you have extra consumer protections (see next section) that affect refund eligibility and calculation.
24/7 Fitness plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Wellhub Basic Plan (includes 24/7 Fitness via aggregator) | C$19.99 | Monthly | Access to 24/7 Fitness gym through the Wellhub Basic bundle (aggregator listing; not a direct 24/7 Fitness offering) |
Your consumer rights in Canada
Consumer protection varies by province. In British Columbia you may cancel a fitness contract within 10 days of receiving it; if you are eligible for cancellation your refund is calculated on the unused portion and the business may retain up to 30% as cost recovery. BC rules also permit cancellation for certain special reasons, such as being mentally or physically unable to continue, moving more than a prescribed distance (commonly >30 km), material changes to services, or if you were not provided required contract information. Outside BC, federal and provincial consumer laws and the terms of your membership contract will determine your rights - but many provinces offer specific rules or dispute processes for gym contracts.
Customer experiences
Members often praise friendly staff, good equipment and clean facilities at some locations, and a sense of community with varied class offerings. However, negative reports are common as well: complaints include cleanliness and maintenance problems, billing and cancellation disputes (overcharges, difficulty cancelling, and denied refunds), and poor customer‑service experiences such as unresponsive corporate support or misinformation from staff. These mixed reviews suggest documenting communications and following formal cancellation procedures carefully.
Documentation checklist
- Copy of your signed membership contract (or a screenshot if signed online)
- Proof of payments (bank statements, credit card charges) and any receipt for initiation fees
- Proof of identity (ID) and your membership number
- Relevant supporting documents for special circumstances (doctor’s note for disability, death certificate, proof of new address for relocation)
- Copies/screenshots of App Store or Google Play subscription pages (if applicable)
- All correspondence with the club or corporate office (emails, chat transcripts) and certified/registered‑mail receipt if you sent written notice
Common mistakes
Members commonly make errors like assuming an email or phone call is sufficient when the contract requires written notice, or cancelling a payment method without cancelling the subscription itself (which can lead to collection attempts). Other mistakes include missing the required notice period, expecting refunds for the current billing cycle after cancelling via an app store, relying solely on staff statements instead of following the written contract, and failing to keep proof of delivery when mailing a cancellation.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| iOS (App Store) | Stops future charges; current active period not typically refunded | Low - cancel via Apple ID Subscriptions |
| Google Play | Stops next renewal; current active period not refundable; free trial portion forfeited | Low to medium - cancel via Google Play subscriptions |
| Web / Written (club or corporate) | Refunds depend on contract and circumstances; pro‑rata refunds possible for specific reasons; initiation fees often non‑refundable; BC law may allow greater refunds within 10 days | Medium to high - may require written notice, proof, and waiting through notice period |
After cancelling
After you submit cancellation, keep copies of everything and note the date you expect access to end. If you used the App Store or Google Play, check your subscription status there to confirm cancellation. If you dispute charges or need a refund, contact 24/7 Fitness in writing and escalate to your bank or card issuer if necessary. For provincial consumer information in BC see the Consumer Protection BC website, and for managing app subscriptions see Apple and Google support pages below.
Helpful links: Manage subscriptions on iPhone or iPad (Apple Support, Canada), Cancel or change a subscription (Google Play), Consumer Protection BC, Canada Post (registered/certified mail options).
Address
24/7 Fitness Member Services
P.O. Box 2689
Carlsbad, CA 92018
For written cancellations, send a signed notice to the address above and consider using registered/certified mail (keep the delivery receipt) as proof of delivery. If you need help drafting a cancellation letter wording, say so and I can provide a template.