Postclic unlimited subscription: promo at 1,47 CAD for 48h with a mandatory first month at 79,87 CAD, then 79,87 CAD per month without commitment
Cancel AQUA-TOTS
in 30 seconds only!
Cancellation service #1 in Canada
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Aqua-Tots service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Aqua-Tots: Easy Method
What is Aqua-Tots
Aqua-Tots is a swim lesson provider that offers instructor-led classes for infants, children and adults. Lessons are typically delivered in heated indoor pools with structured curriculum options ranging from group lessons to semi-private and private instruction.
Locations operate as franchises, so enrolment terms, registration fees and scheduling can vary by site. This guide explains how to cancel an Aqua-Tots membership or lesson package in Canada and what to expect during the process.
How to cancel Aqua-Tots
- Check your contract: note notice period, auto-renewal terms, minimum commitment and refund rules before taking action.
- Prepare a written cancellation notice that includes your name, member/child name, membership number, start date, reason for cancellation and the date you want instruction to end.
- Send the written notice by registered mail (raccomandata A/R) to the Accounts Department address: Accounts Department, Aquatots, 23A Brighton Road, Croydon, Surrey, CR2 6EA, United Kingdom. Keep the registered-mail receipt and tracking number as proof of delivery.
- Request written confirmation of receipt and confirmation of your cancellation effective date. If the location offers an online account or email contact, follow up through those channels but do not rely on them as your sole proof.
- Allow processing time - follow any notice-period requirements in your contract before stopping payments. If you have recurring payments, only stop them after you have received formal confirmation of cancellation.
What happens when you cancel
Once your cancellation is processed, your access to scheduled lessons will end on the effective cancellation date provided in your confirmation. If you were enrolled in a recurring monthly plan, future automatic billing should stop after the cancellation takes effect.
The franchise will retain records related to your contract, payment history and the cancellation notice in accordance with its data-retention practices and applicable privacy laws. Keep copies of all correspondence and delivery receipts in case you need to dispute billing or request refunds later.
Will I get a refund?
Refunds depend on the franchise location’s terms, the timing of your cancellation, and whether lessons were prepaid. Some locations prorate refunds for unused future lessons, others issue credits, and some retain non-refundable registration fees. Expect the exact amount and method (refund vs. credit) to be governed by your signed agreement.
Exceptions may apply for medical reasons or other extraordinary circumstances; these typically require supporting documentation (for example, a physician’s note). If you believe you are due a refund but the location refuses, escalate with written records and consider asking your payment provider about dispute options.
Aqua-Tots plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Group Lessons (30‑minute, 4:1 ratio) | C$139/month | Monthly (billed) | Four students per instructor; progress tracking; flexible scheduling; warm indoor pool |
| Sibling Discount Group Lessons | C$129/month | Monthly | Discounted sibling rate for group lessons |
| Group Lessons (1 day/week) - Kidzapp listing | C$126/month | Monthly | One group lesson per week option |
| Semi‑Private Lessons (2:1 ratio) | C$278/month | Monthly | Two students per instructor; 30‑minute lessons |
| Private Lessons (1:1 ratio) | C$417/month | Monthly | One student per instructor; 30‑minute lessons |
| Notes: All figures are local Canadian CAD pricing for 2024/2025. Annual registration fees also apply at some locations (e.g., C$45/child or C$70/family). Pricing and fees may vary slightly by franchise location. | |||
Your consumer rights in Canada
Consumer protection for contracts is governed by provincial and territorial laws in Canada, so your specific rights depend on where you live. Common protections include rules about unfair practices, requirements for clear contract terms, and remedies for misrepresentation. Some provinces provide a limited “cooling‑off” or rescission period for certain off‑premises or distance contracts - check the statute that applies in your province for details.
If you believe your contract terms are unfair or you have been misled, you can contact your provincial consumer protection office for guidance, file a complaint with the Better Business Bureau, or consider a payment dispute through your credit card issuer if charges continue after valid cancellation.
Customer experiences
Customers report a mix of experiences: many say cancellations processed smoothly when they followed the franchise’s documented procedure and obtained written confirmation. Positive outcomes are more likely when notice requirements and timelines in the contract were followed exactly.
Complaints commonly involve disagreement over refunds, retained registration fees, or continued automatic billing after verbal cancellation. Those disputes are often resolved faster when customers provide a clear paper trail (contract, registered-mail receipt, confirmation correspondence).
Documentation checklist
- Signed contract or enrolment agreement (copy)
- Membership number and child’s full name and DOB
- Dates of enrolment and intended cancellation date
- Proof of payment (receipts, statements, canceled cheques)
- Copy of your registered-mail dispatch receipt and delivery confirmation
- Any email or written replies from the franchise confirming cancellation
- Medical documentation if seeking a medical exception
Common mistakes
Relying on verbal cancellation only: many customers assume a phone call is enough; without written confirmation you may still be billed. Example: a parent calls reception but does not send or obtain a written confirmation and is charged the following month.
Stopping payments prematurely: cancel automated payments only after you have received formal confirmation of cancellation and the effective end date. Example: a family stopped a card and then received an unpaid balance claim because the cancellation had not yet been processed.
Not checking the franchise terms: because Aqua-Tots locations are franchised, policies like registration fees and refund calculations can differ. Example: expecting a full refund for a prepaid month when the local franchise only offers a prorated credit per the contract.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Registered mail to Accounts Department (recommended) | Best chance of formal processing; refund depends on contract terms and timing | Low - Medium (requires preparing and sending documentation) |
| Phone or in‑person | Unreliable as sole proof; may lead to faster informal acknowledgement but not guaranteed refund | Low (easy) but higher risk without written proof |
| Email or online account (if supported by your location) | Useful as supplementary evidence; acceptance varies by franchise | Low - Medium (depends on responsiveness) |
| Credit card dispute / chargeback | May recover charges if service was not provided or billing error occurred; subject to issuer rules | Medium - High (requires evidence and can take time) |
After cancelling
Keep all records of the cancellation and any confirmations for at least 12 months. Monitor bank and card statements for unexpected charges and contact the franchise immediately if billing continues. If you need further help, contact your provincial consumer protection body or the Better Business Bureau for guidance on filing a complaint.
For general consumer information and how to escalate a dispute, useful resources include the Government of Canada consumer pages and provincial consumer protection offices - these can guide you to the correct local agency and provide contact details.
Address
Send registered cancellation notices to:
Accounts Department
Aquatots
23A Brighton Road
Croydon, Surrey, CR2 6EA
United Kingdom