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I hereby notify you of my decision to terminate the contract relating to the Bixi service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Bixi: Easy Method
What is Bixi
Overview
BIXI is a public bike‑share system operating in Canadian cities (notably Montréal) that offers membership plans, seasonal passes and pay‑per‑ride options for regular and electric bikes. Members are billed on a recurring basis for continuous plans; one‑time and seasonal options are billed per purchase.
The service is managed through a website (BIXI Space) and a mobile app; however, account management capabilities differ between the two (see cancellation steps below).
How to cancel Bixi
To stop a continuous membership you must use the BIXI website (BIXI Space). The mobile app does not provide a membership cancellation function - it only allows account deletion, which removes data but does not issue refunds. Cancel at least 48 hours before your membership renewal date to avoid another billing cycle.
- Sign in to BIXI Space on the website (not the mobile app).
- Go to the Membership section and click "View details" for the active membership.
- Toggle the cancellation option. The membership will remain active until the end of the paid period; it will not renew after that date.
- Confirm any on‑screen confirmation and save or screenshot the confirmation page or email for your records.
- If you must remove your account entirely, do not confuse account deletion (app option) with membership cancellation: deleting your account removes personal data and ride history and does not guarantee refunds.
What happens when you cancel
When you cancel a continuous BIXI membership on the website, the membership stays active through the end of the paid period and will not auto‑renew. You retain access to member benefits until that expiry date.
If you delete your account via the app, BIXI removes your personal and payment data, ride history, unused credits and memberships. Account deletion is typically irreversible and does not automatically trigger refunds; any unresolved balances or active trips must be cleared before deletion is permitted.
Will I get a refund?
BIXI’s published Terms and Conditions do not specify a general, guaranteed refund policy for memberships. That means refunds are not expressly promised and are handled on a case‑by‑case basis. In practice, refunds for memberships are uncommon but may be granted at BIXI’s discretion in exceptional circumstances.
Some users report receiving refunds when they had not used any rides and contacted customer service promptly; other users report difficulty obtaining refunds and surprise renewals. If you believe you are owed a refund, contact BIXI support immediately and keep documentation of your request and account status.
Bixi plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly Membership | C$23.00 every 30 days | Monthly | Unlimited regular BIXI rides under 45 min; 18¢/min after 45 min; electric BIXI 18¢/min; no unlock fee, no security deposit |
| Seasonal Membership | C$112.00 per season | Seasonal (Apr 15 - Nov 15) | Unlimited regular BIXI rides under 45 min; 18¢/min after 45 min; electric BIXI 18¢/min; no unlock fee, no security deposit |
| One‑Way Pass | Unlock fee C$1.50 + usage | Per ride | Regular 20¢/min; electric 35¢/min; pay‑as‑you‑go; C$100 security deposit (pre‑authorization) |
| One‑Way + Trailer Pass | Unlock fee C$9.50 | Per ride | Includes trailer; regular/electric at 20¢/min (electric 35¢/min); C$200 security deposit |
| Trailer Pass (for personal bike) | Unlock fee C$8.00 | Per ride | Use your own bike with BIXI trailer: first 4 h included at C$4 (members) or C$4 (one‑way add‑on), then 20¢/min |
All prices exclude applicable taxes. Usage fees for members are billed monthly. Security deposits for One‑Way passes are pre‑authorizations typically returned within ~10 days (can take up to 30 days depending on the card issuer).
Your consumer rights in Canada
Canadian consumers have protections regarding fairness in contracts and billing; some provinces (notably Quebec) have specific rules that may require advance notice for auto‑renewals or limit certain automatic charges. Users have reported not receiving clear advance notice of auto‑renewals from BIXI; if you believe a renewal was improper you can raise the issue with BIXI and, if unresolved, contact your provincial consumer protection office.
If you did not use the service, consumer agencies sometimes support requests for refunds in similar cases, but outcomes depend on the terms, timing and whether you promptly sought a remedy. Keep records and escalate to your card issuer and local consumer protection agency if you cannot resolve the matter with BIXI directly.
Customer experiences
User feedback is mixed. Positive comments frequently note useful real‑time data in the app, generally reliable availability and an interface that helps find bikes and docks. These users find BIXI convenient for short urban trips.
Negative reports commonly mention unexpected or opaque billing, auto‑renewal without clear notice, difficulty obtaining refunds, slow or unhelpful customer service, occasional app unreliability and docking or billing errors. Some users describe hefty surprise charges and inconsistent resolution experiences.
Documentation checklist
- Account email and username; membership type and start/renewal dates.
- Last four digits of the payment card used and billing statements showing charges.
- Screenshots of membership page, cancellation screen, confirmation messages or emails.
- Any ride receipts or logs showing usage (to support a "no rides used" refund claim).
- Records of communications with BIXI support (emails, chat transcripts) and date/time stamps.
- If mailing a cancellation letter, send by registered mail (for proof) and keep the tracking/receipt.
Common mistakes
Many users mistakenly try to cancel via the mobile app; the app does not cancel continuous memberships and deleting the account there removes data without guaranteeing refunds. Another common error is waiting until the last minute - because BIXI recommends canceling at least 48 hours before the renewal date, missing that window can lead to an unwanted charge for the next period.
Other pitfalls include deleting the account while you still have an unresolved trip or balance (deletion may be blocked until issues are cleared) and not keeping proof of cancellation or correspondence with support, which makes disputes harder to resolve.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Website (BIXI Space) cancellation | Refunds uncommon: membership ends at period end; refunds discretionary (possible if unused and promptly requested) | Easy |
| Mobile app - account deletion | No refund guaranteed; deletes personal data, ride history and credits | Easy (irreversible) |
| Contact customer service (email/phone) | Possible in exceptional cases (e.g., no rides used and prompt contact), but experiences vary | Medium - Hard (inconsistent outcomes) |
After cancelling
Keep a copy of the cancellation confirmation (screenshot or email) and monitor your card/bank statement for the expected non‑renewal. If an unwanted charge posts after cancellation, contact BIXI support immediately with your documentation and, if necessary, contact your card issuer to dispute the charge. If BIXI does not resolve a disputed renewal, consider contacting your provincial consumer protection agency.
Helpful links:
BIXI Terms & Conditions (check for the latest policy language)
Office de la protection du consommateur (Quebec)
Government of Canada - consumer information
Address
5945, avenue de Gaspé, Montréal, Québec, H2S 2X4, Canada