Servicio de cancelación N°1 en United States
Señora, Señor,
Le notifico mediante la presente mi decisión de poner fin al contrato relativo al servicio Comptrain.
Esta notificación constituye una voluntad firme, clara e inequívoca de cancelar el contrato, con efecto en la primera fecha posible o de conformidad con el plazo contractual aplicable.
Le ruego tome todas las medidas útiles para:
– cesar toda facturación a partir de la fecha efectiva de cancelación;
– confirmarme por escrito la buena toma en cuenta de la presente solicitud;
– y, en su caso, transmitirme el recuento final o la confirmación de saldo.
La presente cancelación le es dirigida por e-correo certificado. El envío, el sellado de tiempo y la integridad del contenido están establecidos, lo que lo convierte en un escrito probatorio que responde a las exigencias de la prueba electrónica. Por lo tanto, dispone de todos los elementos necesarios para proceder al tratamiento regular de esta cancelación, de conformidad con los principios aplicables en materia de notificación escrita y libertad contractual.
De conformidad con las reglas relativas a la protección de datos personales, le solicito también:
– suprimir el conjunto de mis datos no necesarios para sus obligaciones legales o contables;
– cerrar todo espacio personal asociado;
– y confirmarme el borrado efectivo de los datos según los derechos aplicables en materia de protección de la vida privada.
Conservo una copia íntegra de esta notificación así como la prueba de envío.
Cancellation Comptrain: Easy Method
What is Comptrain
CompTrain (CompTrain) is a coaching and programming platform focused on strength and conditioning workouts and instructional videos. It offers subscription plans through mobile apps and the web, with programming, video explainers, and structured training cycles designed for athletes and fitness enthusiasts.
How to cancel Comptrain
- Identify where you paid: Apple App Store (iOS), Google Play (Android), or the web (Stripe). CompTrain does not centrally cancel third‑party platform subscriptions.
- If you subscribed in the legacy CompTrain app, cancel that subscription separately - billing does not automatically transfer to the new app. To move to the new app: monthly users should log in with the same email and password and select the 14‑day free trial; annual or semi‑annual users should follow the emailed transfer instructions CompTrain sent.
- For Apple App Store: open Settings → your Apple ID → Subscriptions and cancel CompTrain there; for refunds or billing questions, contact Apple Support.
- For Google Play: open the Google Play Store → Menu → Subscriptions and cancel CompTrain there; for refunds, use Google Play help.
- For web/Stripe purchases: log into your CompTrain account on the website and cancel via the account/subscription page, or contact support and your payment statement issuer. If needed, request a refund through the payment processor or your bank.
- If you prefer mail, send a written cancellation to CompTrain’s mailing address (see Address section); consider registered mail for proof of delivery.
- Keep screenshots or confirmation emails of the cancellation and any correspondence for your records.
What happens when you cancel
When you cancel, access depends on where you bought the subscription and the billing cycle. Typically, cancelling a recurring subscription stops future renewals but leaves access until the end of the already‑paid period. If you cancel through a third‑party platform (Apple, Google, Stripe), the platform controls billing and may also control refunds.
CompTrain generally does not automatically delete your account or data on cancellation; however, you should review CompTrain’s account settings or contact support if you want account deletion. Keep copies of receipts and any cancellation confirmations to prove the date you cancelled.
Will I get a refund?
CompTrain’s Terms & Conditions explain that payments are processed by third parties (e.g., Apple, Stripe). CompTrain does not publish a specific universal refund policy and directs refunds to the platform that processed the payment. Refunds therefore depend on the platform’s policies and practices.
There are exceptions under provincial consumer protection laws (see the Ontario example below): if you qualify under a provincial cooling‑off period or similar consumer right, you may be entitled to a refund. If a platform refuses a refund and you believe you have legal rights (for example, purchased a fitness service in Ontario within the cooling‑off window), you can escalate via your bank, your provincial consumer protection office, or small‑claims/civil processes as applicable.
Comptrain plans and pricing
| Plan | Price (CAD) | Billing period |
|---|---|---|
| Monthly | Varies | Varies |
| Annual / Semi‑annual | Varies | Varies |
| Legacy app subscription | Varies | Varies |
Your consumer rights in Canada
Consumer protection for subscriptions and fitness‑related services varies by province. In Ontario, for example, personal‑development contracts (including many fitness services) generally have a 15‑day cooling‑off period during which a consumer may cancel without reason and receive a refund. This is a provincially specific right - other provinces may have different rules or no equivalent cooling‑off period for similar services.
Since CompTrain uses third‑party payment processors (App Store, Google Play, Stripe), those platforms’ policies also affect refunds and cancellations. If you believe a provincial law applies to your purchase, preserve documentation and, if necessary, contact your provincial consumer protection office for guidance.
Customer experiences
User feedback is mixed. Positive reports highlight high‑quality programming, clear video explainers, well‑planned and versatile workouts, and responsive email support when users contact CompTrain directly. Negative reports center on technical issues (app crashes, freezing - especially on Android), subscriptions not being recognized by the app, confusion or frustration around free trials and transfers, and difficulties accessing or setting up accounts. These experiences suggest cancellations and account transitions can succeed but may require persistence and clear documentation.
Documentation checklist
- Account email and username used for the subscription
- Order/receipt or payment transaction ID (from Apple, Google Play, or your card statement)
- Screenshots of subscription status in the app or platform
- Any confirmation emails or cancellation messages
- Correspondence with CompTrain or the payment platform (support tickets, emails)
Common mistakes
Common errors include cancelling the wrong place (for example, cancelling the new app while the legacy app subscription remains active), assuming CompTrain can directly cancel App Store or Google Play charges, or missing the cancellation deadline and being charged for another billing period. People also sometimes expect CompTrain to issue a refund when the purchase was made through Apple or Google; in those cases the platform typically handles refunds, not the app developer. Save confirmation screenshots and check your platform subscription page to avoid these pitfalls.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store | Refunds handled via Apple’s policies - request through Apple Support; CompTrain does not directly control refunds. | Moderate (must use Apple account/subscriptions and Apple support) |
| Google Play | Refunds handled via Google Play policies - request through Google Play help; CompTrain does not directly control refunds. | Moderate (use Google Play subscriptions and Google support) |
| Web (Stripe) | Refunds depend on CompTrain’s handling and Stripe processing; CompTrain or your bank may issue a refund. No guaranteed policy published by CompTrain. | Varies (often easier to contact CompTrain support directly, but outcomes vary) |
| Legacy CompTrain app | Must cancel the legacy subscription separately; refunds follow the original payment platform’s rules. | Can be difficult if billing did not transfer or instructions were missed |
After cancelling
After you cancel, confirm that you received a cancellation confirmation and check the expiry date of your paid access. If you do not see confirmation within a few days, contact the payment platform (Apple/Google) or CompTrain support with your documentation. If you need to request a refund, use the platform’s refund request flow: for Apple request a refund, for Google Play request a refund, and for web/Stripe purchases consult CompTrain support or your card issuer. For Ontario consumer rights, see the provincial guidance at Ontario Consumer Protection. If you choose to escalate, keep all records and consider contacting your bank or your provincial consumer protection office.
Address
CompTrain (mailing address): 15 Tech Circle, Natick, Massachusetts, USA 01760.