Cancellation service N°1 in United States
Cancellation Crunch Fitness: Easy Method
What is Crunch Fitness
Overview
Crunch Fitness is a chain of fitness clubs offering gym access, group classes, and a range of amenities under membership plans that vary by club and region. In Canada, pricing, features and specific club policies are set locally, so your exact benefits and the administrative details of signing up or cancelling are determined by the club that holds your contract.
How to cancel Crunch Fitness
- Review your membership agreement first to confirm notice period, any required written form, and whether cancellation reasons (medical, relocation) have special requirements.
- Attempt to cancel in person at your home club if that is what the contract directs - ask for a written acknowledgement and keep a copy.
- If you prefer or if in-person cancellation is not accepted, prepare a signed written cancellation letter that includes your full name, membership number, club location, date you want cancellation to take effect and a request for written confirmation.
- Send the cancellation letter by registered mail (return receipt requested) to Crunch’s corporate mailing address: Crunch LLC, P.O. Box 1918 Old Chelsea Station, New York, NY 10011, United States. Keep the receipt as proof of delivery.
- Allow any contractual notice period to elapse and retain copies of all correspondence and delivery confirmation; follow up by phone or email if you do not receive written confirmation within a few weeks.
- If payments are pre-authorized from your bank account or card, notify your bank in writing to stop future debits after your effective cancellation date and keep records of that request.
What happens when you cancel
When your cancellation takes effect, your access to club facilities and classes typically ends on the effective date stated in your contract or cancellation confirmation. Recurring billing should stop after the cancellation is processed, though a final payment for any outstanding balance or for the notice period may still be charged. The club should provide written confirmation stating the date membership ends and any final amounts owed.
Crunch or your home club will retain membership records in accordance with their policies; you may request copies of your account activity. Keep proof of cancellation and delivery receipts in case you need to dispute any future charges.
Will I get a refund?
Refunds depend on the terms of your contract and whether you paid in advance. If you pre-paid for future months, the contract may allow a pro rata refund, or it may state no refunds for paid months; check your agreement. Exceptions commonly accepted across clubs include valid medical reasons with documentation or relocation beyond the distance specified in the contract - both typically require supporting proof such as a physician’s letter or relocation documentation.
If you believe a refund is owed but the club refuses, you can escalate by providing your documentation to the club, disputing charges through your bank or card issuer, or contacting your provincial consumer protection office for guidance.
Crunch Fitness plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| General range (Canada) | C$10.00 - C$34.00 per month | Monthly | Varies by location; includes access to gym, some amenities like classes, hydro-massage depending on tier |
| Crunch Barrie (Ontario example) | C$14.95 per month | Monthly | Launch pricing; includes standard membership, zero enrollment fee |
| Single-location access (Burlington user) | C$10.00 per month | Monthly | Basic access to one location |
| Full amenities package (Burlington user) | C$30.00 per month | Monthly | Includes HIIT classes, tanning, hydro-massage, etc. |
| Cambridge (Hespeler) user base plan | C$9.99 per month | Monthly | Base plan; plus enrollment and annual/maintenance fees |
Note: Pricing varies by club and promotions; contact your local Crunch club for exact current pricing and any applicable enrollment or annual fees.
Your consumer rights in Canada
Consumer protection for gym contracts is governed provincially and can vary. You have the right to clear written terms in your membership agreement, to receive receipts for payments, and to be informed about cancellation procedures. If charges continue after you cancel, you may dispute them with your bank or card issuer as an unauthorized or erroneous debit.
If your cancellation claim relies on medical reasons or relocation, be prepared to supply the documentation your club requires. For specific statutory rights, timelines and remedies, contact your provincial or territorial consumer protection office or visit federal resources such as the Financial Consumer Agency of Canada for guidance on pre-authorized payments and disputing transactions.
Customer experiences
Members report a range of experiences: some find club staff cooperative and receive prompt cancellation confirmations, while others face delays or are asked to follow a multi-step process involving both the home club and corporate office. Positive experiences usually involve clear documentation and following the club’s stated process exactly; negative experiences often stem from missing paperwork, unclear notice dates, or assumptions that an oral request was sufficient.
Maintaining copies of agreements, sending written notices by registered mail, and getting written acknowledgment are common practices recommended by members who had a smooth cancellation.
Documentation checklist
- Signed membership agreement (copy)
- Recent payment history or bank/card statements showing membership charges
- Government-issued photo ID and membership number
- Signed cancellation letter (copy for your records)
- Registered mail receipt / return receipt (proof of delivery)
- Any supporting documentation for exceptions (doctor’s note, relocation proof)
Common mistakes
Common mistakes include relying solely on a verbal cancellation, failing to follow the contract’s required method (for example, sending an email when the contract requires written notice), and not keeping copies of correspondence or delivery receipts. Another frequent issue is misunderstanding the effective cancellation date: some members assume cancellation is immediate when the contract requires a notice period, resulting in additional charges. Always verify cancellation confirmation in writing and confirm the final billing date.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| In-person at home club | Possible depending on contract; quicker acknowledgement | Low - Medium (depends on staff cooperation) |
| Registered mail to corporate P.O. Box | Possible if contract allows; strong proof of notice | Medium (requires preparation and waiting for delivery) |
| Online/email request | Varies by club; may be slower or rejected if contract requires written notice | Medium - High (may require follow-up and written proof) |
After cancelling
After your cancellation is processed, keep the written confirmation and monitor your bank or card statements for any further charges. If you see an unauthorized charge after the effective date, contact the club immediately and file a dispute with your financial institution if the charge is not resolved. For further help on pre-authorized payments and dispute procedures, see the Financial Consumer Agency of Canada or your provincial consumer protection office.
For corporate contact or more information about Crunch, visit the Crunch website and your home club’s page.
Helpful links: Crunch (official site), Financial Consumer Agency of Canada, Canada - Consumer Protection
Address
Crunch LLC, P.O. Box 1918 Old Chelsea Station, New York, NY 10011, United States