Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Echelon
6011 Century Oaks Drive
37416 Chattanooga
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Echelon service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Echelon: Easy Method
What is Echelon
Echelon is a fitness company that offers connected exercise equipment (bikes, rowers, treadmills) and subscription-based workout content, including live and on-demand classes, yoga, stretching and other fitness programs. Membership plans connect your device to Echelon’s apps and services and may be purchased through Echelon’s website, the Apple App Store, or Google Play.
How to cancel Echelon
- If you purchased via the Apple App Store (iTunes): turn off Auto-Renewal in your Apple account at least 24 hours before the free trial or subscription period ends. Cancellation takes effect the day after the current period ends. See Echelon’s policy: echelonfit.ca - Privacy Policy.
- If you purchased via Google Play: open the Google Play Store → Menu → Subscriptions → select Echelon → Cancel subscription. Google processes the cancellation and any Google refunds. See: Echelon Support (Google Play instructions).
- If you purchased directly on Echelon’s website (web purchase): log in at member.echelonfit.com, go to your subscription and click “Cancel,” or email Echelon customer service to request cancellation. Cancellation takes effect at the end of the current billing period; Echelon does not provide prorated refunds for partial periods. See the policy: echelonfit.ca - Privacy Policy.
What happens when you cancel
When you cancel, auto-renewal is turned off and your membership remains active until the end of the current paid period; you will retain access through that date. For App Store and Google Play purchases, the platform’s subscription system manages renewal and access timing. Echelon’s systems may retain account data after cancellation for account management, returns, warranty, or legal reasons - check Echelon’s privacy policy for details: privacy policy.
Will I get a refund?
Echelon’s standard policy is that there are no refunds for partial periods once a billing cycle (monthly, annual, or two‑year) has started. If an annual or two‑year membership auto‑renews, you may cancel within 30 days after the renewal to receive a full refund. If you purchased equipment bundled with an annual or two‑year membership and return the product within the specified time, you may be able to cancel the membership and receive a prorated refund (shipping and delivery costs deducted). For equipment purchased directly from echelonfit.com, Echelon Canada’s return policy allows returns within 30 days of delivery for a full refund if the item is returned in brand‑new, resalable condition using the prepaid label. For App Store and Google Play purchases, refunds are subject to Apple’s or Google’s refund policies - contact the platform for requests. See Echelon’s policy pages for details: privacy policy and returns policy.
Echelon plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Connect + Extra Mile (monthly) | C$39.99 | Monthly | Includes all Connect rides plus access to Extra Mile (yoga, stretching, Pilates, meditation, and more) |
| Connect Annual (includes Extra Mile) | C$399.99 | Yearly | Includes Connect rides and Extra Mile |
| Connect 2-Year (includes Extra Mile) | C$599.99 | 2 Years | Includes Connect rides and Extra Mile |
| Flex Rides (monthly) | C$19.99 | Monthly | Live and on-demand rides on the FLEX bike |
| Flex + Extra Mile (monthly) | C$24.99 | Monthly | FLEX rides plus access to Extra Mile |
| Flex + Extra Mile (yearly) | C$239.99 | Yearly | FLEX rides plus Extra Mile |
| Extra Mile Only | C$12.99 | Monthly | Access to all Extra Mile classes (yoga, stretching, Pilates, meditation, and more) |
| Premier Monthly | C$52.99 | Monthly | Unlimited classes (on- and off-equipment), live & on-demand, FitOS entertainment & gamified workouts (up to 5 users) |
| Premier Annual | C$549.99 | Yearly | Same as Premier Monthly, billed annually (~C$45.83/mo) |
| Echelon United Canada 1-Year (Premier bundle) | C$549.99 (on sale; was C$699.99) | Yearly | Premier membership bundled for 1 year with extended warranty benefits |
Your consumer rights in Canada
Canadian consumers have protections under federal and provincial consumer protection laws. E‑commerce sellers must honor clear return and refund processes; Echelon’s 30‑day returns policy for physical products sold on echelonfit.com aligns with common Canadian expectations. However, contract terms that limit refunds or make cancellations difficult can be scrutinized under provincial statutes (for example, Ontario’s Consumer Protection Act). If a product is defective, missing parts, or not delivered, consumers are generally entitled to remedies such as repair, replacement or refund. If you believe Echelon’s terms violate provincial rules or you are denied statutory remedies, you can escalate to your provincial consumer protection office or a small claims court for resolution.
Customer experiences
Public reviews show a mix of operational problems and service complaints. Many reviewers report slow or unresponsive customer service, delays or refusal when seeking refunds, and long waits to process returns. There are recurring reports of equipment arriving defective or incomplete, and some customers say equipment becomes effectively unusable without an active subscription. Others note restrictions introduced by software updates (mandatory internet connection) that change the product experience. These reports suggest that, while many users receive working equipment and service, others encounter significant friction when cancelling, obtaining refunds, or returning defective items.
Documentation checklist
- Order confirmation and receipt (order number, purchase date, price)
- Account email or username used for the subscription
- Device serial number (if applicable) and photos of the equipment on delivery
- Photos or videos showing defects or missing parts (if applicable)
- Email correspondence or chat transcripts with Echelon support and timestamps
- Return tracking number and proof of shipment (if you return equipment)
Common mistakes
Common mistakes include waiting until the last minute to cancel (missing the 24‑hour Apple cutoff or the billing cycle cutoff), assuming you will receive a prorated refund after cancelling mid‑cycle, and not saving proof of purchase or communications with support. Another frequent error is initiating a cancellation via one channel (for example, contacting Echelon support) but neglecting to cancel through the platform that billed you (Apple or Google), which can allow auto‑renewal to continue. If equipment is defective, delays in documenting damage or missing parts can weaken a return claim - take photos immediately upon delivery.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store (iTunes) | Refunds handled by Apple; cancel auto‑renewal in your Apple account (no Echelon prorated refunds once period starts) | Easy to cancel via Apple account; refund outcomes vary by Apple policy |
| Google Play | Refunds handled by Google; cancel via Google Play Store. Echelon rules apply to web purchases. | Easy to cancel via Google Play; refund outcomes vary by Google policy |
| Web (member.echelonfit.com / Echelon support) | No prorated refunds for partial periods; 30‑day full refund after annual/two‑year auto‑renewal; prorated refunds possible if equipment returned within applicable windows (deduct shipping) | Medium to hard - customers report slow or unresponsive service when requesting refunds or returns |
After cancelling
After cancellation, keep your confirmation (screenshot or email) and monitor your payment method to ensure no further charges. If you need to request a refund, file promptly and include the documentation checklist above. For returns of equipment purchased from echelonfit.com, follow the returns process in Echelon’s policy and use the prepaid return label if provided: Echelon Returns Policy. For account cancellation or subscription questions, log in at member.echelonfit.com or consult Echelon support documentation: Echelon Help Center. If you purchased via Apple or Google, contact Apple Support or Google Play Support for refunds and subscription issues.
Address
Echelon Fitness Multimedia, LLC, 6011 Century Oaks Drive, Chattanooga, TN 37416, United States