Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Energie Fitness
Deltic Avenue, Aurora House
MK13 8LW Milton Keynes
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Energie Fitness service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Energie Fitness: Easy Method
What is Energie Fitness
Energie Fitness is a chain offering studio and virtual fitness classes, memberships and class packs. It markets a range of plans (unlimited class passes, multi-month terms and class packs) and emphasizes instructor-led group classes such as strength, cardio, spin, Pilates and yoga.
The following guide summarizes how to cancel an Energie Fitness membership in Canada, what to expect about access and refunds, consumer-rights considerations, common issues reported by members, and recommended documentation and next steps.
How to cancel Energie Fitness
- Online (recommended first step): Log into the member area and use the "Manage My Membership" section to submit a cancellation. Users report this action typically triggers an email confirmation - save that message as proof.
- Phone: You can attempt to cancel by calling customer service. Note many members report poor responsiveness and problems getting cancellations processed this way.
- In writing: Send an email or a signed letter requesting cancellation. Sending a written request by registered mail (to obtain proof of delivery) is recommended if you anticipate difficulty.
- Free trials: Cancelling during a free trial should end membership immediately; verify you receive confirmation.
What happens when you cancel
Generally, subscriptions end at the conclusion of the paid term - there is usually no additional formal notice period - so you retain access until the paid period expires. If you cancel during a free trial, membership typically ends immediately. After cancellation you should receive confirmation (email or other); retain any confirmation for your records.
Auto-renewal will normally stop once cancellation is processed, but users have reported instances where billing continued despite a cancellation request. If billing persists you will need to provide proof of cancellation and pursue the payment dispute process with your bank or card issuer if necessary.
Will I get a refund?
Refunds may be available in limited circumstances. Some members report being entitled to a refund if they cancel within about 14 days of purchase (this may exclude any non-refundable joining fees); refunds are reportedly returned to the original payment method. If you cancel very close to a renewal (for example within 72 hours of expiry), you may still be charged for the next term. Keep records of purchase dates and cancellation requests if you intend to seek a refund.
Energie Fitness plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| EnergiePass (unlimited studio & virtual classes) | C$120.00 | Monthly | Unlimited studio and virtual fitness classes; 4-month minimum, auto-renewing |
| Student EnergiePass | C$85.00 | Monthly | Unlimited studio and virtual classes; must be full-time student ≤25; in-person purchase; 4-month minimum |
| 1-month unlimited | C$145.00 | Monthly (single term) | Unlimited studio and virtual classes (no minimum term specified) |
| 2-months unlimited | C$250.00 | 2-Month term | Unlimited studio and virtual classes |
| 10-class pack | C$225.00 | Valid for 3 Months | 10 studio or virtual classes |
These prices were published by Energie EnCorps (West Island, Montréal) for 2025 - 2026 and do not include taxes. For the original published price list see energieencorps.com - Prices.
Your consumer rights in Canada
Canadian federal and provincial consumer-protection laws can provide a cooling-off right for certain contracts entered into online or at the consumer’s home; typical cooling-off windows are often around 10 - 14 days but availability and exact terms depend on the province and the type of contract. Rules also regulate automatic renewal and billing practices: unclear, hidden, or unfair auto-renewal terms and repeated billing after cancellation can contravene provincial consumer-protection statutes.
If you believe billing or cancellation handling is unlawful, contact your province’s consumer protection office for guidance and, if necessary, file a complaint. You can also speak with your payment provider about disputing unauthorized charges.
Customer experiences
Many reviewers praise the friendly, supportive staff, high-quality instructors, clean spaces and a motivating community atmosphere; class variety (strength, cardio, spin, Pilates, yoga) is frequently highlighted. Several users say they felt welcome even when new to group fitness.
On the other hand, a substantial number of complaints focus on auto-renewals and continued billing after cancellation attempts, slow or unresponsive cancellation handling, and instances where cancellation requests were not processed correctly. There are also isolated reports of poor cleanliness, broken or unsafe equipment, and misleading management practices; some members reported stress over escalation to debt collection in billing disputes.
Documentation checklist
- Membership/account number and sign-up date
- Proof of payment (receipt, card statement) and details of the card or payment method used
- Any membership agreement, terms of service or auto-renewal clause you were given
- Confirmation of cancellation (email, screenshot of Manage My Membership confirmation, or written acknowledgement)
- Copies/screenshots of any phone or chat conversations and dates/times you called
- Registered-mail proof of delivery (if you send a letter) and copies of the letter/email you sent
- Bank statements or transaction IDs showing continued billing (if applicable)
- Valid ID if the gym requests identity verification
Common mistakes
Relying solely on an unconfirmed phone call is a frequent mistake - without written confirmation it's harder to prove you cancelled. Another common error is waiting until the last moment: cancelling within a short window before renewal (for example within 72 hours) may still trigger another charge. Not saving the cancellation confirmation email or screenshots of the member area is a frequent cause of disputes failing to resolve in the member’s favour. Finally, failing to check the membership terms for minimum commitments (for example four-month minimums) can lead to unexpected charges.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Online - "Manage My Membership" (member area) | Possible; users report confirmation emails and refunds (if within applicable windows) | Low - typically straightforward if you receive confirmation |
| Phone | Possible but inconsistent; members report continued billing in some cases | High - reports of poor responsiveness and processing failures |
| Email or letter (including registered mail) | Possible; registered mail provides proof and aids refund/charge disputes | Medium - effective when you have proof of delivery and clear dates |
| In-person at the club | Possible; depends on staff handling and local club policy | Medium - can be effective but get a signed receipt/confirmation |
After cancelling
Keep your cancellation confirmation, monitor bank/card statements for any further charges, and contact your card issuer promptly to dispute any unauthorized billing. If you need more information about your rights, start with the federal consumer resources and then consult your province’s consumer protection office for specific rules and complaint procedures. Useful starting links: Energie EnCorps - Prices and Government of Canada - Consumer Affairs. If billing continues after you have clear proof of cancellation, file a complaint with your provincial consumer protection agency and consider asking your payment provider to reverse the charge.
Address
Send written cancellation requests by registered mail for proof of delivery to:
Energie fitness
Attn: Customer Service
Deltic Avenue, Aurora House
Milton Keynes MK13 8LW
United Kingdom
Although you are in Canada, registered post to the address above is recommended if you need recorded delivery evidence for a written cancellation. Keep copies of everything you send and the registered-mail receipt.