Cancellation service #1 in United Kingdom
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Faceyoga service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Faceyoga: Easy Method
What is Faceyoga
Faceyoga is a digital service and suite of apps that provide guided facial exercises, routines and related content to improve facial tone and skin appearance. It offers subscription plans through its website and via mobile app stores, and also sells physical products that can be returned under its stated return policy.
How to cancel Faceyoga
- Web (site): Email customer support at support@faceyoga.com. Faceyoga states cancellation becomes effective at the end of the paid period. There is no in‑app or online self‑service cancellation on the site; use email (and keep proof of sending and any reply). You may also request immediate termination by email, but prepaid time will not be refunded.
- Apple App Store: Cancel via your Apple Account settings (Subscriptions in your Apple ID). Auto‑renewals for App Store subscriptions continue unless you cancel in Apple’s subscription management.
- Google Play: If purchased via Google Play, use Google Play’s subscription management to cancel (Google’s standard self‑service mechanism applies); Faceyoga’s documentation did not provide a separate web cancellation flow for Play purchases.
- Registered‑mail option for paper notice: If you prefer a physical notice or need proof of delivery, send a cancellation letter by registered mail (equivalent to raccomandata A/R) to the company address (see Address section below) and retain the delivery receipt.
What happens when you cancel
When you cancel a Faceyoga subscription purchased on the website by email, cancellation is effective at the end of the current paid billing period unless you obtain an immediate termination (which generally does not include a refund of prepaid time). If you cancel an App Store subscription, access typically continues until the end of the current Apple billing cycle; similarly for Google Play purchases if cancelled there. Faceyoga’s policies indicate no in‑app self‑service for web subscriptions, so account access and renewal status are controlled by the vendor once they process your request. Retain copies of communications; the vendor may retain account data according to its privacy policy even after cancellation.
Will I get a refund?
Refund rules stated by Faceyoga: digital subscriptions are not refundable once you have used the service or logged into the user area. If you have not logged in, Faceyoga’s terms allow a full refund if you cancel within 14 days. For physical products, returns are accepted within 30 days; returns within 14 days incur no fees, while returns between 14 and 30 days may incur a restocking fee (an example given is 15%). Note that Faceyoga also offers immediate termination on request but specifies that prepaid time will not be refunded. If you purchased via Apple or Google, refund handling may be subject to those platform policies (Apple and Google refunds are processed through their systems, not by Faceyoga directly).
Faceyoga plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| #FaceYoga - Fitness & Massage (App Store Canada) | C$12.49 per month or C$25.49 per year | Monthly / Annual | Full access to all features |
| FaceYogi® - Face Yoga Exercise (App Store Canada) | C$9.99 per week or C$49.99 per quarter | Weekly / Quarterly | Full access to all features |
| Face Yoga For Glowing Skin (App Store Canada) | C$14.99 per month; C$51.99 half‑yearly | Monthly / Half‑Yearly | In‑App Purchases for access |
Your consumer rights in Canada
Canadian consumer protection for digital content includes short statutory cancellation rights in some jurisdictions; broadly, digital services are expected to allow an immediate cancellation window (commonly around 48 hours) unless the consumer clearly consents to the start of performance and waives that right. Faceyoga’s stated 14‑day refund rule applies only if you have not logged into the service, which may not fully align with Canadian statutory protections that favor easy and timely cancellation and clear disclosure. If you purchased via Apple or Google, platform refund windows and procedures also apply: Apple handles refunds under its support processes, and Google Play generally allows refund requests within 48 hours of purchase. If you believe your statutory consumer rights in Canada have been breached, consider contacting your provincial consumer protection office or filing a complaint through your payment provider or card issuer while preserving documentation of your attempts to cancel and requests for refunds.
Customer experiences
Reviews are mixed. Some users report short, effective sessions and noticeable improvement after a month, and at least one user reported a smooth cancellation process and prompt support response. However, many complaints describe unauthorized charges continuing after cancellation, difficulty locating a clear cancellation option, denied refunds (especially around auto‑renewal timing) and poor transparency. Multiple reviewers allege being charged after cancelling or after a free trial ended. These patterns suggest you should keep thorough records and monitor bank or card statements after cancelling.
Documentation checklist
- Subscription details: app name, purchase date, billing period and amount.
- Proof of purchase: receipts from Faceyoga, Apple or Google Play.
- Communication records: copies/screenshots of emails to support, any replies, and chat logs.
- Account activity: evidence of last login or confirmation that you did not log in (for 14‑day unused refund eligibility).
- Bank/credit card statements showing charges.
- Registered‑mail proof or delivery receipt if you send a paper cancellation notice.
- Copies of relevant terms and conditions or cancellation policy screenshots showing dates.
Common mistakes
Common errors include emailing support without retaining proof of sending or receiving a reply, assuming web cancellation is the same as cancelling an App Store/Google Play subscription, and waiting until the renewal date to act (customers report denials or charges when cancelling close to auto‑renewal). Another common mistake is assuming use of the service doesn’t affect refunds - Faceyoga’s terms state no refund once you’ve logged in. Finally, not monitoring bank statements after cancelling can delay detection of any unauthorized renewals.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (email to support@faceyoga.com) | Refund only if unused and canceled within 14 days; no refund once used | High - no self‑service; requires email and proof |
| Web (immediate termination request) | No refund of prepaid time (termination possible on request) | High - must request and rely on vendor action |
| Apple App Store | Refunds handled by Apple per App Store policies | Moderate - cancel in Apple ID subscriptions; refunds via Apple support |
| Google Play | Refunds handled by Google Play (typically request within 48 hours) | Low to Moderate - Google Play provides self‑service cancellation and refund request |
After cancelling
After you cancel, keep copies of all correspondence and watch your bank or card statements for at least one full billing cycle to confirm no further charges. If you need to request a refund from Apple or Google, use their support pages: for Apple, see Apple’s subscription support; for Google Play, use Google Play’s subscriptions help. If you paid by card and are charged after cancellation, contact your card issuer to dispute the charge and provide your documentation. For additional help with consumer protection in Canada, consult your provincial consumer affairs office. Useful links: support email support@faceyoga.com, Apple subscription support https://support.apple.com/en-ca/HT202039, Google Play subscriptions help https://support.google.com/googleplay/answer/2476088, Government of Canada consumer info https://www.canada.ca/en/consumers.html.
Address
Send registered mail (for proof) to:
FACEYOGA LTD Attn: Customer Service / Administration
Kensington High Street 272
London W8 6ND
United Kingdom