Usługa rozwiązania Nr 1 w Germany
Szanowni Państwo,
Niniejszym powiadamiam o mojej decyzji zakończenia umowy dotyczącej usługi Fastic.
To powiadomienie stanowi zdecydowaną, jasną i jednoznaczną wolę rozwiązania umowy, ze skutkiem w najbliższym możliwym terminie lub zgodnie z obowiązującym terminem umownym.
Proszę o podjęcie wszelkich niezbędnych działań w celu:
– zaprzestania wszelkich rozliczeń od daty skutecznego rozwiązania;
– pisemnego potwierdzenia prawidłowego przyjęcia niniejszego wniosku;
– oraz, w razie potrzeby, przesłania końcowego rozliczenia lub potwierdzenia salda.
Niniejsze rozwiązanie jest Państwu przesłane certyfikowanym e-listem. Wysyłka, oznaczenie znacznikiem czasu i integralność treści są ustalone, co czyni go dowodem pisemnym spełniającym wymogi dowodu elektronicznego. Mają Państwo zatem wszystkie niezbędne elementy do regularnego przetworzenia tego rozwiązania, zgodnie z obowiązującymi zasadami dotyczącymi pisemnego powiadomienia i swobody umów.
Zgodnie z zasadami dotyczącymi ochrony danych osobowych, proszę również o:
– usunięcie wszystkich moich danych niepotrzebnych do Państwa zobowiązań prawnych lub księgowych;
– zamknięcie wszelkich powiązanych paneli osobistych;
– oraz potwierdzenie skutecznego usunięcia danych zgodnie z obowiązującymi prawami dotyczącymi ochrony prywatności.
Zachowuję pełną kopię tego powiadomienia oraz dowód wysyłki.
Cancellation Fastic: Easy Method
What is Fastic
Fastic is a mobile app and subscription service focused on intermittent fasting, nutrition tracking and habit support. It offers a free version plus a premium tier ("Fastic Plus") with guided plans, tracking tools, educational content and motivational features such as timers, reminders and streak tracking.
How to cancel Fastic
- Web (direct purchase via fastic.com): Send a clear statement of cancellation by email to info@fastic.com or by registered post to Fastic GmbH, Pappelallee 78/79, 10437 Berlin, Germany. If you are within 14 days of purchase you may also exercise the right of withdrawal - state that explicitly. Refunds (minus any used services where applicable) are issued without undue delay and no later than 14 days after notice.
- iOS (App Store, Canada): Open your Apple ID / App Store subscription settings and cancel the subscription there. Subscriptions auto-renew unless cancelled at least 24 hours before the period ends; you cannot normally cancel mid-term to receive a pro‑rata refund through Apple.
- Google Play: Request cancellation and any refund directly through Google Play. Fastic support will direct you to Google Play for refund processing and cannot process Google Play refunds itself.
What happens when you cancel
If you cancel a recurring subscription, future automatic renewals stop; you typically retain access to paid features until the paid period expires. For App Store subscriptions you must cancel through Apple and access continues until the end of the current billing cycle. Data you created in the app (profile, logs, history) generally remains in your account unless you request account deletion; cancelling does not automatically delete your account. If you purchased directly on the web and exercise withdrawal rights, access and billing will be reversed according to the withdrawal and refund timelines.
Will I get a refund?
Fastic offers a voluntary 14-day "Feel Good Guarantee" - if you cancel within those 14 days you are eligible for a full refund with no deductions. For web purchases Fastic additionally describes a 14-day right of withdrawal (refunds must be made without undue delay and no later than 14 days after receiving notice; refunds are issued using the same payment method and without fees). Purchases made through Apple or Google follow each platform's refund policies: if you purchased via the App Store or Google Play you must request refunds through those stores and Fastic will generally refer you to the platform. For web refunds outside the trial or withdrawal window, email info@fastic.com with your user ID, registered email and receipt to request assistance.
Fastic plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Monthly | C$11.99 - C$12.99 | Monthly | Access to Fastic Plus premium features |
| Quarterly (3-month) | C$29.99 | 3 Months | Access to Fastic Plus premium features |
| Annual (12-month) | C$79.99 | 12 Months | Access to Fastic Plus premium features |
Your consumer rights in Canada
Canadian consumers do not automatically have the same EU "cooling-off" statutory right of withdrawal for digital subscriptions. However, many companies offer voluntary trial periods and refunds; Fastic's 14-day "Feel Good Guarantee" applies universally and provides stronger protection than many jurisdictions require. Purchases made through Apple or Google in Canada are governed by each platform's refund and cancellation rules - if you purchased via a store you should follow that store's process for refunds. Keep copies of receipts and communications; they help when disputing charges with your payment provider or the app store.
Customer experiences
Reviews are mixed. Positive feedback commonly highlights Fastic's all‑in‑one tracking (calories, water, steps), meal logging (including AI photo recognition), educational content, and user-friendly design, as well as motivational elements like fasting timers, reminders and streak tracking. Negative reports frequently concern difficulties with cancellations and refunds - some users report being charged despite little or no app use and struggling to obtain refunds. Other complaints include aggressive in‑app upsell pressure, ads, and occasional syncing or data issues.
Documentation checklist
- Registered email address and Fastic user ID (from app/account)
- Receipt or proof of purchase (credit card statement, App Store/Google Play receipt)
- Purchase date and billing period
- Screenshot(s) of subscription status in the app or App Store/Google Play
- Clear written statement of cancellation or withdrawal (email or prepared letter); if sending by post use registered mail and include return receipt
- If applicable, note whether you purchased via Web, Apple App Store (iOS) or Google Play
Common mistakes
Common errors include trying to cancel an App Store or Google Play subscription through Fastic's website instead of via the store, and expecting a pro‑rata refund for a mid‑term cancellation when the platform's policy does not allow it. Another frequent mistake is not cancelling at least 24 hours before the renewal time for iOS subscriptions, which results in an unexpected charge for the next period. Users also sometimes fail to provide sufficient documentation (user ID, receipt) when requesting a refund, which delays processing.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (direct via fastic.com) | Full refund possible under the 14-day Feel Good Guarantee; right of withdrawal described for web purchases (refund within 14 days of notice). | Low - email info@fastic.com or send registered post to exercise withdrawal. |
| App Store (iOS, Canada) | Refunds handled by Apple under App Store policies; Fastic cannot directly issue Apple refunds. | Medium - High - must request via Apple; must cancel at least 24 hours before renewal to avoid next charge. |
| Google Play Store | Refunds handled by Google Play; Fastic will refer users to Google for refund processing. | Medium - request via Google Play's refund process; Fastic support can advise but cannot process Google refunds itself. |
After cancelling
Keep copies of your cancellation confirmation, receipts and any correspondence. If you purchased on the web and expect a refund under the 14-day guarantee or withdrawal right, allow up to 14 days for processing after Fastic receives your notice. For App Store or Google Play purchases follow the store's refund procedure and watch your payment method for credits. Helpful official links: Fastic cancellation policy, the Feel Good Guarantee page and the Fastic support article on refunds. If problems persist you can contact your payment provider or the app store to dispute a charge, providing the documentation listed above.
Address
Fastic GmbH, Pappelallee 78/79, 10437 Berlin, Germany - email: info@fastic.com.