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I hereby notify you of my decision to terminate the contract relating to the Fitnessai service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Fitnessai: Easy Method
What is Fitnessai
FitnessAI is a subscription-based fitness app that generates workout plans using machine learning to guide users through gym sessions, track progress, and provide features such as auto-gym detection and plate math. It is offered directly by Fitness A.I. Inc. and via mobile app stores for iOS and Android.
How to cancel Fitnessai
- Website / app-managed subscription (preferred): Open the FitnessAI app, tap the gear icon (top right) → Membership → Cancel. This cancels renewal; you keep access until the end of the current paid period.
- Apple App Store (iOS): On your iPhone/iPad go to Settings → [your name] → iTunes & App Store → Apple ID → Subscriptions → FitnessAI → Cancel Subscription. Apple controls cancellations and refunds for in‑app purchases.
- Google Play Store (Android): Open the Google Play Store → Profile icon → Payments & subscriptions → Subscriptions → FitnessAI → Cancel subscription. Google Play handles cancellations and refunds for Play subscriptions.
What happens when you cancel
Cancelling stops future renewals of your subscription. You will generally retain access to paid features through the end of the current billing period; the subscription does not typically end immediately upon cancellation. FitnessAI states there is no automatic refund for the current paid period when you cancel, unless an exception is granted.
Your account data (workouts, history, settings) typically remains associated with your account unless you request deletion or the company’s data-retention policy dictates otherwise. If you are unsure about data retention after cancellation, contact FitnessAI support from your registered email to confirm how your data will be handled.
Will I get a refund?
Refunds depend on how you subscribed. For subscriptions purchased directly via the FitnessAI website or directly-managed app subscription, the company asks that you contact them from your registered email within 30 days of purchase to request a refund; refunds are considered case-by-case and are not guaranteed. For in-app subscriptions purchased through Apple or Google Play, refunds are governed by the respective store’s policies - FitnessAI defers to Apple or Google for in-app refund requests.
In general, FitnessAI’s stated policy is that paid subscription fees are non-refundable except when required by law; the company may consider refunds on a case-by-case basis. If you believe you are entitled to a refund under Canadian consumer protection law, mention this when contacting support and consider also contacting your payment provider if appropriate.
Fitnessai plans and pricing
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Annual Member (App Store) | C$89.99 (inferred) | Annual | Annual in‑app subscription via Apple |
| Premium Plan (Website) | C$~89 (if converted from US$89/year) | Annual | Personalized smart plan, auto‑gym detection, plate math, historical tracker, workouts |
| Lifetime Access (Website Promotion) | C$~149.99 (if converted from US$149.99) | Lifetime | One‑time payment for lifetime access |
Your consumer rights in Canada
FitnessAI’s published terms do not explicitly provide a 14‑day statutory cancellation or cooling‑off right. Canadian users should be aware that federal and provincial consumer protection laws may apply to digital subscriptions and could provide additional remedies or rights beyond the app’s stated policies. These protections vary by province, so check the consumer protection office in your province for specifics (for example, Ontario’s, Quebec’s or British Columbia’s consumer protection resources).
If you believe a statutory right applies (for example, misleading representations or failure to deliver promised services), keep documentation and consider contacting provincial consumer protection authorities or your payment provider to explore chargeback or dispute options.
Customer experiences
Users report positives such as an approachable interface helpful for forming an exercise routine and feeling guided by the AI similarly to having a personal trainer. These aspects are appreciated especially by beginners.
On the other hand, common complaints include setup bugs or incomplete setup flows, AI-generated plans that may ignore certain user inputs (fitness level or physical limitations), lack of integration with third‑party apps (e.g., Google Fit), and a perception that free trials are short and the subscription cost is high for full functionality.
Documentation checklist
- Registered account email and username; proof of purchase (receipt or credit card statement); subscription source (Website, Apple App Store, or Google Play); date of purchase or renewal; screenshots of subscription status or billing; any support correspondence.
Common mistakes
Many users try to cancel within the FitnessAI app but subscribed via Google Play or the App Store; because those subscriptions are managed by the store, cancelling through the app will not stop future charges. Example: cancelling in-app but keeping the Play subscription active because you used Google Play to subscribe.
Other frequent errors include not being signed into the correct Apple ID or Google account when attempting to cancel, expecting an automatic refund when cancelling mid‑period, or missing confirmation that the cancellation succeeded. Always verify your subscription status in the store and save any cancellation confirmation or screenshots.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Website (direct via FitnessAI) | Request to support from registered email within 30 days; refunds case‑by‑case (not guaranteed) | Easy - cancel in app Settings → Membership |
| Apple App Store (iOS) | Refunds handled by Apple (request via reportaproblem.apple.com or Apple Support) | Medium - cancel via Apple ID Subscriptions in iOS Settings |
| Google Play Store (Android) | Refunds handled by Google Play (request via Google Play Help / support) | Medium - cancel via Google Play → Payments & subscriptions → Subscriptions |
After cancelling
After you cancel, keep a screenshot or confirmation email showing the cancellation and check that you retain access through the billed period. If you need a refund for a website purchase, contact FitnessAI from your registered email within 30 days. For App Store refunds use reportaproblem.apple.com or Apple Support; for Google Play refunds see Google Play Help. If you do not receive a satisfactory response, you may consider contacting your card issuer or the appropriate provincial consumer protection office for guidance.
Address
Fitness A.I. Inc., 5855 Grande Allée, Brossard QC J4Z 3V8, Canada