Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Fiton
469 Queen Street East
M5A 1T9 Toronto
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Fiton service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Fiton: Easy Method
What is Fiton
FitOn is a digital fitness service that offers guided workouts, classes, and subscription-based premium features through its website and mobile apps. It sells subscriptions directly and via in-app purchases on the Apple App Store and Google Play, and also handles class bookings and merchandise sales for Canadian customers.
How to cancel Fiton
- Website (direct subscription): Sign in on the FitOn website, go to Account or Subscription settings, and select Cancel. Your subscription will remain active until the end of the current paid period; there is no automatic pro-rata refund for that period. See FitOn Terms: fitonapp.com/terms.
- Apple App Store (iOS): Cancel through your Apple ID subscription settings in the App Store (Settings > your name > Subscriptions or via the App Store app). Billing and refund requests for iOS in-app purchases are governed by Apple. FitOn’s Terms note in-app purchases are handled by the Application Store: fitonapp.com/terms.
- Google Play: Cancel via Google Play > Account > Subscriptions (or the Play Store app > Menu > Subscriptions). Billing and refunds for Android in-app purchases are governed by Google Play. See FitOn Terms: fitonapp.com/terms.
- Class reservations (studio/gym bookings): Cancel at least 12 hours before class start time on the FitOn platform to be eligible for refund or credit; credits expire per FitOn/studio rules and some studios may mark bookings as "No Refund" at the time of booking. See class policy: fitonhealth.com.
What happens when you cancel
When you cancel a FitOn subscription, auto‑renewal is stopped but access typically continues until the end of the current paid period rather than ending immediately. For in-app store subscriptions, cancellation is processed through the store and follows the store’s billing cycle. Cancellation of a subscription does not necessarily delete your FitOn account or personal data - account settings and retained data policies are governed by FitOn’s terms and privacy information. Class cancellations follow the FitOn class policy and studio-specific rules.
Will I get a refund?
FitOn’s Terms state that paid subscription fees are generally non‑refundable except when required by law or at FitOn’s discretion on a case‑by‑case basis. In‑app purchases are handled by the Application Store (Apple or Google); if an in‑app purchase fails or is faulty, FitOn may investigate and coordinate a replacement or ask the store to process a refund, or you can pursue a refund directly via the store’s policies. Merchandise orders shipped from FitOn’s Canadian shop have separate return rules: returns/exchanges are allowed within 45 days if unused and in original packaging; damaged or defective items are refundable; final‑sale items are excluded. See FitOn Terms and returns: Terms of Use, Returns & Exchange Policy (Canada).
Fiton plans and pricing
| Plan | Price (CAD) | Billing |
|---|---|---|
| Direct website subscription | Varies | Auto‑renewing subscription (cancel in Account settings) |
| Apple App Store subscription (iOS) | Varies | Managed and billed by Apple; cancel via Apple subscription settings |
| Google Play subscription (Android) | Varies | Managed and billed by Google Play; cancel via Google Play subscriptions |
Your consumer rights in Canada
Under Canadian federal and provincial consumer protection laws, consumers may have rights regarding cancellations, automatic renewals, and refunds for digital subscription services - particularly where auto‑renewal notices or clear consent are absent. Specific rules vary by province; for example, Quebec and some other provinces have robust protections for recurring services and require clear disclosure of cancellation rights. FitOn’s stated "no refund" policy may be limited by applicable provincial law. If you believe your rights were not honored, check the consumer protection legislation in your province (e.g., Quebec’s Consumer Protection Act, Ontario’s Consumer Protection Act) and contact your provincial consumer protection office for guidance.
Customer experiences
Online reviews are mixed. Positive feedback highlights specific programs - such as pregnancy and postnatal content - and occasional helpful customer service interactions (one reviewer singled out an employee named Taylor who assisted with a flex card setup). Negative feedback centers on customer service responsiveness (reports of long waits, automated/AI‑only chat, and no callbacks), billing problems (double charges, payments not reaching gyms, or being charged after claiming cancellation), and confusion when using insurance/benefit integrations or class credits. These user reports suggest checking receipts and confirmation notices carefully when cancelling or booking.
Documentation checklist
- Account email/username and associated phone number
- Order receipt or transaction ID (from FitOn, Apple, or Google Play)
- Payment method details (last 4 digits of card, bank statement screenshot showing charge)
- Cancellation confirmation screenshot or email (if available)
- Class booking confirmation and any studio "No Refund" notice (if cancelling a class)
Common mistakes
Common errors include attempting to cancel via the wrong channel (for example, cancelling in the FitOn app but the subscription was purchased through Apple or Google Play), assuming cancellation triggers an immediate refund, and not keeping a copy of receipts or cancellation confirmations. For classes, late cancellations (within 12 hours) or ignoring studio "No Refund" flags can result in forfeited credits. If you rely on employer or insurance benefits, confirm the enrollment path - problems often arise when benefits are processed through a third party.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Website (direct subscription) | Generally no refund for the current paid period; case‑by‑case or as required by law | Low - cancel in Account settings, but follow up for confirmation |
| Apple App Store (iOS) | Refunds handled under Apple’s policies; FitOn cannot directly refund App Store charges | Medium - cancel via Apple ID subscriptions; refund requests go to Apple |
| Google Play | Refunds handled under Google Play policies; FitOn may assist but store controls refunds | Medium - cancel via Google Play subscriptions; pursue refunds through Google if needed |
| Class reservations (studio/gym) | Refunds/credits possible if cancelled 12+ hours in advance and credits not expired; some studios mark bookings No Refund | Medium to High - depends on studio policy and timing |
After cancelling
After you cancel, keep your cancellation confirmation and monitor your bank or card statements for any unexpected charges. For app‑store purchases, contact Apple or Google Play for billing disputes or refund requests. For merchandise returns in Canada, follow the FitOn Returns & Exchange Policy within 45 days: shop.fitonapp.com/en-ca/returns-exchanges. For service terms and cancellation details, refer to FitOn’s Terms of Use: fitonapp.com/terms. If you encounter unresolved billing issues, consider contacting your payment provider to dispute unauthorized charges and, if necessary, your provincial consumer protection office.
Address
If you wish to send a written cancellation or follow‑up by registered mail (recommended for formal disputes), use:
469 Queen Street East, Toronto, Ontario, M5A 1T9, Canada