Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Fitxr
International House, 45‑55 Commercial Street
E1 6BD London
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Fitxr service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Fitxr: Easy Method
What is Fitxr
FitXR is a virtual reality fitness app offering guided workouts, boxing, dance and cardio sessions designed for VR headsets and mobile platforms. It provides subscription access to its library of workouts and features rather than selling individual, perpetually-owned sessions.
The service is distributed through multiple platforms (Meta Quest, Google Play, and direct web sales via Paddle), and subscription management and refund handling depend on where you purchased the subscription.
How to cancel Fitxr
- Important: subscriptions must be cancelled through the platform where they were purchased; FitXR cannot cancel platform purchases on your behalf. Choose the instructions that match where you bought the subscription:
- Meta Quest: sign in at the Meta website, go to Profile → Subscriptions → select FitXR → Cancel.
- Google Play (Android): open the Google Play Store app → Subscriptions → select FitXR → Manage → Cancel subscription.
- Web (direct purchases via FitXR website through Paddle): cancel through your FitXR account if the option is available, or contact FitXR support at support@fitxr.com. For web purchases, you must cancel at least 72 hours before the subscription term ends to avoid being charged for the next billing period.
What happens when you cancel
When you cancel a FitXR subscription it typically stops future automatic renewals. You generally retain access to the app and its subscription content until the end of the period you already paid for (for example, until the end of the month or year you paid).
Cancelling does not necessarily delete your account or personal data. FitXR’s data retention and deletion rules are governed by its privacy policy; if you want account deletion or removal of personal data, contact FitXR support and request data removal or follow any account-delete option in your account settings.
Will I get a refund?
If you purchased the subscription through an app store or platform (for example, Meta Quest or Google Play), FitXR does not process refunds directly - you must request any refund from that platform and follow their refund policies. Many platforms treat subscription purchases under their own refund rules and will handle any refund requests.
For purchases made directly on the FitXR website (processed via Paddle), FitXR’s terms treat digital content as delivered immediately; under those terms you typically lose a right of withdrawal once access begins and refunds or credits are not offered except where required by applicable law. A third‑party claim of a 14‑day money‑back guarantee for new subscribers exists in some places online, but it is not stated in FitXR’s official documentation and should not be relied on without confirmation from FitXR or the seller.
Fitxr plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly | C$16.99 | Monthly | Unlimited access to all workouts and features |
| Annual | C$139.99 | Annual | Unlimited access to all workouts and features; best value |
Your consumer rights in Canada
Canadian consumer protection law may provide statutory rights for digital products, but those rights often turn on whether the service is considered to have been performed immediately. FitXR’s terms treat digital content as immediately delivered and non‑refundable unless refunds are required by law. That position is consistent with many digital‑goods sellers but may not eliminate all legal remedies under provincial statutes or federal consumer protection rules.
If you believe you have a legal right to a refund (for example, due to misleading practices or failure to deliver contracted features), you can raise the issue with your card issuer (chargeback), contact the platform that processed the sale to request a refund, or consult your provincial consumer protection office for advice specific to your situation.
Customer experiences
User reports are mixed but include notable negative feedback. Longstanding users on forums have described a “bait‑and‑switch” feeling when older products were replaced by the subscription model, reporting loss of previously purchased content, removal of features like custom playlists, and frustration at being moved to a subscription. Other users report glitches, lag and performance issues that prompted them to look for alternatives.
At the same time, many subscribers continue to use the app regularly and value the guided workouts and VR format. Experiences vary by device, version, and individual expectations - review recent user comments for the platform you use before cancelling or disputing a charge.
Documentation checklist
- Account email and username used for FitXR
- Receipt or order confirmation (screenshot or PDF) showing date, price, and platform
- Subscription ID or transaction ID (from app store, Paddle, or your bank statement)
- Platform used to purchase (Meta Quest, Google Play, or FitXR web/Paddle)
- Date/time of last renewal and scheduled next billing date
- Any support correspondence (emails, chat transcripts, screenshots)
Common mistakes
A few common errors cause delays or failed cancellations. Examples include cancelling on the wrong platform (for instance, cancelling via the FitXR app when the subscription was bought through Google Play), assuming email confirmation will be automatic without checking for it, or missing the required cutoff time (web purchases often require cancellation 72 hours before renewal). Another frequent mistake is assuming FitXR can issue a refund for platform purchases - refunds for those purchases must be requested from the platform that processed the sale.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Meta Quest (Meta account) | Request refund through Meta/Quest; FitXR does not directly issue refunds for platform purchases | Easy - manage via your Meta profile/subscriptions |
| Google Play | Request refund from Google Play following their policy; FitXR does not directly refund Google Play sales | Easy - use Play Store app Subscriptions panel or Google support |
| Web purchase (Paddle) | FitXR/Paddle generally treat digital access as delivered immediately; refunds are not usually offered except as required by law | Medium - cancel via account or contact FitXR support; refunds are limited |
After cancelling
After you cancel, check for a confirmation email or account notification that auto‑renewal has been turned off. Monitor your payment method or bank statement to ensure no unexpected charges occur at the next billing date. If you don’t receive confirmation within a few days, contact the platform support or FitXR support at support@fitxr.com.
If you need a refund, submit the request to the platform that processed the sale (Google Play or Meta/Quest) or, for web purchases, contact Paddle or FitXR support. Useful links: FitXR Help Center - https://help.fitxr.com; Google Play refunds - Google Play Refunds & Returns; Paddle support - https://paddle.com/support/; Meta/Quest - https://www.meta.com.
Address
International House, 45‑55 Commercial Street, London, E1 6BD, United Kingdom