Cancellation service N°1 in Switzerland
Contract number:
To the attention of:
Cancellation Department – Genesis Gym
Quellenstrasse 13
4310 Rheinfelden
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Genesis Gym service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Genesis Gym: Easy Method
What is Genesis Gym
Overview
Genesis Gym is a fitness brand that offers a combination of club access and a mobile app with a paid "Pro" tier. It operates internationally; corporate contact points and legal mailing addresses are located in Switzerland. The Pro mobile app subscription has been reported by users in Canada as a yearly C$120 plan (user-reported).
How to cancel Genesis Gym
- Review your contract or app purchase receipt first to find the required cancellation method, notice period, and any early-termination fees.
- If you have a club membership that requires written notice, prepare a clear cancellation letter that includes your full name, membership number, preferred termination date, and a request for written confirmation.
- Send written cancellation for club memberships by registered mail (raccomandata A/R) to the corporate address (see Address section) and keep the postal receipt and tracking number as proof of delivery.
- If your subscription is the Genesis Gym Pro app, cancel the subscription in the platform where you purchased it (Apple App Store or Google Play) and save the cancellation confirmation orScreenshots; also contact Genesis Gym support and request written confirmation.
- Follow up by email or the support portal if you don’t receive confirmation within the contractually stated period; escalate to your bank or card issuer only after you have attempted in writing and saved all responses.
What happens when you cancel
When cancellation is accepted, access to services ends according to your contract terms: some memberships end immediately, others at the end of the paid period. App subscriptions cancelled via an app store usually remain active until the end of the current billing period. Auto-renewal should stop after confirmed cancellation, but always check your billing statement for residual charges.
Genesis Gym should provide written confirmation of cancellation and any final balance or outstanding fees. Your account and transaction records will be retained according to their data-retention policy; you can request receipts or a statement of account if needed for disputes.
Will I get a refund?
Refunds depend on the specific plan and the terms you agreed to. Annual app subscriptions purchased through app stores are usually non-refundable except where the store or local consumer protection laws require it. Physical club memberships may include prorated refunds, credits, or no refund at all if termination fees or minimum terms apply. Exceptions can occur for billing errors, duplicate charges, or where local law grants a right to a refund.
Genesis Gym plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Pro Annual Subscription (Genesis Gym App, Canada) | C$120.00 per year | Annual | Pro features in Genesis Gym mobile app (user-reported) |
Note: Official Canadian prices for the app are not publicly available. The C$120/year figure is based on a user report (Reddit, Jan 2026). No definitive Canadian pricing for physical club memberships was found; most public data reflect U.S. pricing.
Your consumer rights in Canada
Consumer protections for gym memberships and digital subscriptions vary by province and territory. There is no single federal gym-membership law; instead, provincial consumer protection agencies and statutes determine cooling-off periods, required disclosures, and rules about automatic renewal. You generally have rights to clear contract terms, truthful advertising, and remedies for billing errors or unauthorized charges. If a business fails to honour its terms, you can file complaints with provincial consumer protection offices, contact your credit-card issuer to dispute charges, or seek assistance from the Competition Bureau or the Financial Consumer Agency of Canada for broader financial issues.
Customer experiences
User reports are mixed. App users generally find in-app or app-store subscription cancellations straightforward when they follow the store’s process, but some have reported confusion about whether cancelling the app subscription also ends any club-level membership. Club members frequently report that written notice (and proof of delivery) is required and that getting a timely written confirmation can take multiple follow-ups. Pricing transparency for Canada has been inconsistent in public reporting, which contributes to user uncertainty.
Documentation checklist
- Current membership contract or terms of service
- Membership number/account ID and government ID
- Receipts, invoices, and proof of payment (bank/credit statements)
- App-store subscription receipts or screenshots showing subscription status
- Copies of your cancellation letter and the registered-mail receipt/tracking
- All email or chat correspondence with Genesis Gym support
- Any written confirmation of cancellation from Genesis Gym
Common mistakes
Common errors include assuming cancelling the mobile app subscription automatically cancels a separate club membership, not following the contract’s specified cancellation method or notice period, and failing to keep proof of delivery when sending a written cancellation. Other mistakes are not checking bank statements after cancellation for stray charges, or not cancelling the payment method in the app-store if the subscription was purchased there. Example: a member cancels the app but keeps being billed by the club because the club required a separate registered-mail notice that was never sent.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| In-person/Front desk | Possible, depends on contract | Low - Medium |
| Registered mail (raccomandata A/R) to corporate address | Possible; best for proof-based disputes | Medium |
| Email / Support portal | Possible if acknowledged; risk of no-proof | Low - Medium |
| App-store subscription cancellation | Unlikely prorated refund; access until period end | Low |
| Bank/credit card chargeback or stop payment | Possible for unauthorized/erroneous charges | Medium - High |
After cancelling
Keep copies of all cancellation confirmations and postal receipts indefinitely. Monitor bank and card statements for at least two billing cycles after cancellation and dispute any unexpected charges promptly with your payment provider. If you need more help, file a complaint with your provincial consumer protection office, contact the Financial Consumer Agency of Canada for payment-related issues, or consult the Competition Bureau for misleading practices. Helpful resources: Canada - Consumer services, Financial Consumer Agency of Canada, Competition Bureau Canada.
Address
Send written cancellation by registered mail (raccomandata A/R) for proof of delivery to the corporate address:
Genesis Gym
Quellenstrasse 13
4310 Rheinfelden
Switzerland