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Cancel GOODLIFE FITNESS
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Cancellation service #1 in Canada
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I hereby notify you of my decision to terminate the contract relating to the Goodlife Fitness service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Goodlife Fitness: Easy Method
What is Goodlife Fitness
GoodLife Fitness is a large Canadian fitness-club chain offering club memberships, classes, personal training and additional services across multiple provinces. Memberships can be month-to-month (bi‑weekly billing) or prepaid annual plans, vary by location and often include tiered access levels (home‑club, all‑club, premium services).
How to cancel Goodlife Fitness
- Contact Member Support: call 1‑800‑387‑2524 or email members@goodlifefitness.com. Request cancellation, ask for the date your membership will end, and ask for written confirmation.
- Cancel in person: visit your home club and request cancellation at the front desk. Bring photo ID and your membership card or number.
- Send a written cancellation by registered mail for proof (recommended): send to Member Support, c/o GoodLife Fitness, 710 Proudfoot Lane, London, Ontario N6H 5G5. Use tracked/registered mail (e.g., raccomandata A/R) and keep the receipt.
- Timing and notice: expect a typical 30‑day notice period (one final payment may be taken after you request cancellation). If your membership is frozen, you still generally must give notice and may incur one final charge - confirm with Member Support.
- Do not rely on app‑store subscription cancellations: GoodLife memberships are not handled through the Apple App Store or Google Play subscriptions, so cancelling there is not sufficient.
What happens when you cancel
When you submit a cancellation request GoodLife typically processes it with a notice period (commonly 30 days). You may retain access to the club(s) until the end of that notice period, and one final automated payment may be taken during that time. GoodLife will retain membership records for administration and billing; request written confirmation of the cancellation date and any balance or outstanding obligations.
Will I get a refund?
GoodLife does not advertise a general 14‑day cooling‑off or automatic refund policy in Canada. Refunds are not guaranteed and are typically only issued in exceptional circumstances or at GoodLife’s discretion. Members report mixed outcomes - some receive refunds for billing errors or approved exceptions (for example documented medical reasons or verified moves), but many report continued billing and difficulty obtaining refunds unless the club confirms them in writing.
Goodlife Fitness plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Essential (home club access) | C$38.99 bi‑weekly (~C$84.78/month) | Bi‑weekly | Access to one home club only; no classes, towel service, MindDen, squash, or specialized programming |
| Premium (all‑club access) | C$40.99 bi‑weekly (~C$89.58/month) | Bi‑weekly | Access to all GoodLife clubs; does not include group fitness classes, towel service, or hydro‑massage |
| Ultimate | C$42.99 bi‑weekly (~C$93.58/month) | Bi‑weekly | Access to all clubs, group fitness classes, towel service, hydro‑massage, MindDen, squash courts, freeze option & family add‑ons |
| Performance | C$59.99 bi‑weekly (~C$130/month) | Bi‑weekly | All Ultimate perks plus high‑performance classes & programs (REGYMEN, PEAK Training United, Hot Yoga, Hyrox, Craft Boxing) |
| Essential (annual prepaid) | C$550 - C$650/year (~C$45.83 - C$54.17/month) | Annual | Access to one club; prepaid annual basic membership |
| Unlimited Clubs (annual prepaid) | C$750 - C$850/year (~C$62.50 - C$70.83/month) | Annual | Unlimited club access; prepaid annual membership |
Prices vary by location, promotions and discounts. Use the club or GoodLife’s website to confirm exact pricing for your location.
Your consumer rights in Canada
Consumer rights for fitness club contracts vary by province. In some provinces (for example Ontario) laws and enforcement have allowed members to cancel without penalty in specific cases - commonly when the member moves a significant distance (often cited as 30 km) away from all club locations. Some members report a short statutory right to cancel certain contracts (examples mention about 10 days in Ontario for specific agreements), but this varies by province and by contract type. Always check your provincial consumer protection office or the applicable statute for fitness clubs, and keep documentation (proof of move, medical notes) when seeking a contract exception.
Customer experiences
Member feedback is mixed. Long‑term members often praise friendly and knowledgeable staff at specific clubs, while many other members report billing issues, continued charges after cancellation or freeze, and frustration getting refunds. Complaints commonly include unclear cancellation procedures, delays when cancelling in person, mis‑billing for add‑ons, family accounts and discounts, and difficulties resolving personal‑training billing or session tracking.
Documentation checklist
- Membership number, full name and contact details
- Photo ID (driver’s licence or passport)
- Copy of your membership contract or confirmation email
- Proof of mailing (registered mail receipt) or written cancellation confirmation from GoodLife
- If applicable: proof of move (utility bill, rental/closing documents), medical note or other supporting documents
- Recent bank/credit card statements showing membership charges
Common mistakes
Common errors include assuming cancelling an app‑based subscription stops billing (GoodLife memberships are not managed via App Store/Google Play), not obtaining written confirmation of cancellation, and not keeping proof of mailing or a receipt when cancelling in person. Other mistakes are freezing a membership without formally cancelling when you need to stop payments, and failing to monitor bank statements for continuing charges after a requested cancellation.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Phone (1‑800‑387‑2524) | Possible in some cases but not guaranteed; obtain written confirmation | Medium |
| Email (members@goodlifefitness.com) | Possible; creates an electronic record - keep copies of replies | Low - Medium |
| In person at club | Possible; ask for stamped/dated confirmation - refunds vary | Medium |
| Registered mail (recommended for proof) | Refunds still vary, but strongest evidence if dispute arises | Medium - High (time and effort to send) |
After cancelling
After you complete cancellation, keep copies of all correspondence, the registered mail receipt or in‑club acknowledgement, and monitor your bank or card statements for at least two billing cycles. If you continue to be billed, escalate to GoodLife Member Support and ask for written resolution; if unresolved, consider filing a complaint with your provincial consumer protection office or the Better Business Bureau. For general information and to start, see GoodLife’s website and third‑party consumer pages:
GoodLife Fitness (official site)
Emma-app guide to cancelling GoodLife
BBB page with complaints and reports
Address
Member Support, c/o GoodLife Fitness
710 Proudfoot Lane
London, Ontario N6H 5G5
Send cancellations by registered/trackable mail (raccomandata A/R or similar) when you need proof of delivery and a paper trail.