Cancellation service #1 in Germany
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Hbf service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Hbf: Easy Method
What is Hbf
Hbf is an organization headquartered in Hamburg, Germany. This guide explains how a Canadian consumer can cancel their relationship with Hbf, what to expect during and after cancellation, and which rights and steps apply when dealing with a foreign provider from Canada.
How to cancel Hbf
- Sign in to your Hbf account (if available) and check the account or subscription settings for a cancellation option; follow on-screen steps to cancel and save confirmation screenshots or emails.
- If there is no online cancel option, send a written cancellation request by email to Hbf’s customer service and by registered mail to the postal address below; include your full name, account number, contact details, and a clear statement that you wish to terminate the service and stop automatic renewals.
- If you prefer phone contact, call Hbf’s customer service and request cancellation, then follow up in writing; note the date, time, name of the agent and reference number if provided.
- Keep copies of all communications and, if using registered mail, retain the tracking and delivery receipt (recommended as proof of notice).
What happens when you cancel
When Hbf receives and accepts your cancellation, access to any paid services or member benefits will typically end at the end of the current billing period unless otherwise specified. Automatic renewals should be stopped once cancellation is processed. Hbf may retain certain account records and transactional data for legal or business purposes; you can request information on what data they retain and how long.
If cancellation is disputed or the company needs further information, Hbf may contact you to resolve outstanding issues such as unpaid balances or verification of identity. Keep documentation and confirmations to avoid unexpected charges after cancellation.
Will I get a refund?
Refund eligibility depends on Hbf’s terms of service, the timing of your cancellation, and the type of plan you purchased. Many providers do not refund unused portions of a prepaid period unless required by contract or law. Exceptions may include billing errors, unauthorized charges, or explicit refund policies stated in Hbf’s terms.
If you believe you are owed a refund, request it in writing, provide receipts and account details, and keep a copy. If Hbf refuses and you paid by credit card, you can consider disputing the charge with your card issuer under their chargeback procedures.
Hbf plans and pricing
| Plan | Price (CAD) | Billing | Key features |
|---|---|---|---|
| Basic | Varies | Varies | Varies |
| Standard | Varies | Varies | Varies |
| Premium | Varies | Varies | Varies |
Your consumer rights in Canada
There is no single federal "cooling-off" rule that applies to all foreign digital subscriptions; provincial consumer protection laws vary. Canadian consumers generally have protections against unfair business practices, misleading representations, and unauthorized charges. If a vendor fails to provide services as described or continues to charge after cancellation, you can file a complaint with your provincial/territorial consumer protection office and seek remedies there.
If you paid by credit or debit card, you may be able to dispute unauthorized or unresolved charges through your card issuer. Keep records of your cancellation request, payment receipts, and any correspondence with Hbf - these are key when filing a dispute or complaint with a consumer protection agency or financial institution.
Customer experiences
Reported experiences with international providers like Hbf are mixed. Some customers report straightforward online cancellations and prompt confirmations, while others have experienced long response times to email or phone requests and difficulty obtaining refunds. Practical issues often involve locating clear cancellation instructions, getting a written confirmation, or proving the date of cancellation when communications are handled informally.
Documentation checklist
- Account number, username or membership ID
- Registered email and billing address
- Recent invoice or proof of payment (credit card statement)
- Written cancellation request and confirmation (email or screenshot)
- Registered mail tracking and delivery receipt (if sent)
Common mistakes
Common mistakes include relying only on a verbal phone cancellation (no written proof), failing to get or save a written confirmation, not checking the terms for minimum commitment periods or automatic renewal clauses, and missing required notice periods stated in the contract. For example, a customer might cancel by phone but keep getting billed because they did not follow up with a written request or provide required account verification.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Online account cancellation | Possible, depends on timing and terms | Low |
| Email written request | Possible, requires documentation | Medium |
| Phone call | Possible but harder to prove without follow-up | Medium - High |
| Registered mail (recommended) | Possible; best for formal proof | Medium |
After cancelling
After you cancel, confirm you received written confirmation from Hbf and monitor your payment method for any further charges. If you see unauthorized charges after cancellation, contact Hbf in writing and your payment provider to dispute the charge. If needed, file a complaint with your provincial consumer protection office.
Helpful resources: Hbf’s official website or customer service pages for contact forms and office hours; Government of Canada consumer resources for cross-border purchases and dispute guidance; Canada Post for information on registered mail services and proof of delivery.
Quick links: Canada Post - Registered Mail, Government of Canada - Office of Consumer Affairs, Map: Hachmannplatz 16, Hamburg
Address
Hbf - postal address for cancellations and formal notices:
Hachmannplatz 16
20099 Hamburg
Deutschland
It is recommended to send cancellation by registered mail with delivery confirmation (lettera raccomandata con avviso di ricevimento / A/R) to this address and to retain copies of all correspondence and proof of delivery.