Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Ifit
1500 South 1000 West
84321 Logan
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Ifit service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Ifit: Easy Method
What is Ifit
iFIT is a subscription-based fitness service that provides on-demand workouts, trainer-led classes, and equipment integration (for brands like NordicTrack and ProForm). It is offered as monthly and annual plans for individuals and families and can be purchased directly from iFIT, bundled with exercise equipment from retailers, or via platform stores (Apple App Store, Google Play).
How to cancel Ifit
- Via iFIT website (direct): Sign in to your account, go to Account Settings > "MEMBERSHIP PLAN" and choose Pause or Cancel. Cancellation takes effect at the end of your current paid period; monthly fees are non-refundable. You can also call iFIT Customer Service at (866) 608 1798 to request cancellation - ask for a confirmation number.
- If you subscribed through the Apple App Store or Google Play, you must cancel through that platform (use reportaproblem.apple.com or Google Play subscriptions in your Google account). iFIT cannot cancel platform-managed subscriptions for you.
- If you prefer written confirmation, send a signed cancellation letter by certified mail with return receipt (recommended) to iFIT Inc., Customer Service Department, 1500 South 1000 West, Logan, UT 84321, USA and keep the return receipt as proof of delivery.
What happens when you cancel
When you cancel, your membership remains active until the end of the current paid billing period; access is not immediate unless the platform or iFIT grants a different arrangement. Recurring billing will stop after the current period. iFIT typically does not provide prorated refunds for unused days on monthly plans. Your account data and workout history are usually retained for the service to allow reactivation, though specific retention practices are governed by iFIT's privacy policy.
Will I get a refund?
iFIT's stated policy is that monthly membership fees are non-refundable. Annual memberships may be refunded only if canceled within thirty (30) days of the original purchase or the start of a trial period. Equipment purchases (NordicTrack, ProForm, accessories) can be returned within 30 days of delivery; eligible equipment refunds are subject to a non-refundable C$250 (shipping) fee and a 10% restocking fee, and the item must be returned with all accessories and original packaging to avoid additional charges. If you believe a billing error occurred, you must notify iFIT within 30 days to preserve dispute rights.
If you purchased through Apple or Google Play, platform refund policies apply and may offer a different outcome than iFIT's in-house policy - pursue refunds through the platform if applicable.
Ifit plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| iFIT Train (Individual) | C$19.99 | Monthly | Access for 1 user, workouts on personal devices |
| iFIT Train (Individual) | C$199.99 | Annual | Access for 1 user, workouts on personal devices |
| iFIT Pro (Family/Multiple Users) | C$49.99 | Monthly | Access for up to 5 users, full content and equipment integration |
| iFIT Pro (Family/Multiple Users) | C$499.99 | Annual | Access for up to 5 users, full content and equipment integration |
| iFIT Pro (Canadian Retail 1-year) | C$399.00 | Annual | Full Pro access via Canadian retailers (Northern Fitness, The Treadmill Factory) |
| iFIT Pro (Canadian Retail 3-year) | C$899.00 total (~C$299.67/year) | 3-Year Total | Full Pro access via Canadian retailer, multi-user |
Your consumer rights in Canada
Canadian consumer protection laws require clear disclosure and informed consent for automatic renewals; unfair or misleading renewal terms may be prohibited under federal and provincial statutes. Provincial consumer protection offices regulate issues such as undisclosed fees, restocking charges and refund practices - if iFIT's stated "no refunds" or large undisclosed return fees were not clearly disclosed at purchase, that may violate provincial rules.
If you believe iFIT denied a lawful refund or charged unfair fees, you can pursue remedies through your provincial consumer protection office or file a complaint with the Competition Bureau of Canada. Purchases made through platforms (Apple, Google) are also subject to those platforms' refund policies, which can provide an alternate route for dispute resolution.
Customer experiences
User feedback is mixed. Positive comments note a wide variety of workouts, strong trainer instruction, and successful redemptions when buying subscriptions through trusted Canadian retailers. Some users praise the content and trainer quality.
Negative experiences are frequent in reviews: complaints include unexpected or forced renewals, difficulty or delays cancelling, unhelpful customer service, hardware and firmware problems, and frustration with returns/refunds (restocking/shipping fees or refusals). Several reviews describe long hold times or unresolved disputes after cancellation attempts.
Documentation checklist
- Account email and username, subscription ID or membership number (if available)
- Order number or receipt (for purchases and equipment), date of purchase and delivery
- Screenshots or copies of billing statements showing charges and renewal dates
- Copies of all communication with iFIT (emails, chat transcripts, call reference numbers) and the date/time of calls
- Return tracking information and certified mail return receipt if you sent a cancellation or dispute letter (use certified/signed-for mail to secure proof of delivery)
Common mistakes
Common mistakes include cancelling the wrong account or platform (for example, cancelling via iFIT while the subscription is billed through Apple or Google Play), waiting until after an automatic renewal posts, and failing to keep confirmation or proof of cancellation. Another frequent error is assuming equipment returns or subscription cancellations are refundable without checking the 30-day windows and fees. Finally, not documenting conversations or not using a delivery method that provides proof (certified mail) reduces leverage in disputes.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| iFIT website / web (direct) | No refund for monthly; annual refund only if canceled within 30 days | Low - Medium (self-serve in account; need confirmation) |
| App Store or Google Play | Platform refund policies apply (may be possible via Apple/Google) | Medium (must follow platform procedures) |
| Phone (Customer Service) | Same policy as web; phone cancellation should stop renewal but refund policies unchanged | Medium - High (wait times, call records recommended) |
| Certified mail / written notice | No different policy on refunds, but provides strong proof of cancellation date | Medium (takes time but gives documented proof) |
After cancelling
Keep copies of your cancellation confirmation, call reference numbers and any certified mail receipts. If you believe you are entitled to a refund and iFIT refuses, pursue the platform refund route (Apple/Google) if applicable and contact your bank or credit card issuer to dispute unauthorized or recurring charges. For Canadian-specific complaints, consider filing with your provincial consumer protection office or the Competition Bureau. Helpful online resources: iFIT support pages, Apple/Google refund pages, and federal/provincial consumer protection sites.
Useful links: iFIT support (support.ifit.com), Apple report a problem (reportaproblem.apple.com), Google Play refunds (Google Play - Refunds), Competition Bureau of Canada (competitionbureau.gc.ca), Government of Canada consumer information (canada.ca - Consumer Services).
Address
iFIT Inc., Customer Service Department, 1500 South 1000 West, Logan, UT 84321, USA