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Justfit

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Termination letter drafted by a specialized lawyer
Sender
How to Cancel Justfit App | Postclic
Justfit
Szentmihályi út 137
1152 Budapest Hungary
support@justfit.app
Cancellation of Justfit contract
Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the Justfit service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
Justfit
Szentmihályi út 137
1152 Budapest , Hungary
support@justfit.app
REF/2025GRHS4

Important warning regarding service limitations

Postclic is an independent third-party service, with no affiliation, partnership, or representation link with the brand Justfit. The use of the brand name is strictly for reference and descriptive purposes, in order to identify the mail recipient. Postclic exclusively offers a mail drafting assistance service and a certified, timestamped, and tracked digital mail sending service. If your subscription was purchased through the Apple App Store or Google Play, the cancellation must be done directly with those platforms.

In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.

Please note, Postclic cannot:

  • guarantee that the recipient receives, opens or becomes aware of your e-mail.
  • guarantee that the recipient processes, accepts or executes your request.
  • guarantee the accuracy or completeness of content written by the user.
  • guarantee the validity of an incorrect or outdated address.
  • prevent the recipient from contesting the legal scope of the mail.

Cancellation Justfit: Easy Method

What is Justfit

JustFit is a mobile fitness app and online service that offers guided workouts, beginner-friendly programs, and VIP subscription plans for access to premium features. Subscriptions are sold through the app stores (Apple App Store and Google Play) and directly on the JustFit website using PayPal or credit card.

How to cancel Justfit

  • App Store (iOS): You must cancel through your Apple ID subscription settings on your iPhone, iPad, or at support.apple.com. JustFit cannot cancel App Store subscriptions for you. Turn off auto-renewal at least 24 hours before the current subscription or trial ends. Deleting the app does not cancel the subscription.
  • Google Play (Android): Cancel via Google Play > Subscriptions or at Google Play Help. JustFit cannot cancel Google Play subscriptions on your behalf. Disable auto-renew at least 24 hours before the current period ends. Deleting the app does not cancel the subscription.
  • Web (PayPal or credit card via JustFit site): Sign in to the JustFit app and go to Profile → Manage Subscription, or use JustFit’s subscription management page on their website to cancel. If you have trouble, contact JustFit support from the same email address used to purchase.

What happens when you cancel

When you cancel a subscription, you generally keep access to paid features until the end of the current billing period; cancelling stops automatic renewal. If a refund is issued (see refund section), access may be revoked immediately upon refund. Deleting the app does not stop billing or change subscription status - cancellations must be done via the platform or JustFit subscription management as described above.

Will I get a refund?

Refund options depend on how you purchased the subscription. Purchases through the App Store or Google Play must be handled through Apple or Google respectively; JustFit cannot process those refunds. Website purchases (PayPal/credit card via JustFit) may be eligible for refunds under several conditions: unauthorized purchases reported promptly (reporting window up to 120 days for certain issues), customer dissatisfaction reported via Feedback/Contact Us, a published 14-day money-back guarantee for online services when requested within 14 days and no promotional items redeemed, and an extended site policy from the operator (Enerjoy Ltd.) offering a full refund if requested within 30 days of initial website purchase and before renewal (refunds processed in about 14 days). Note that JustFit’s site policy limits one refund per customer and access is revoked upon refund.

Justfit plans and pricing

Plan Price (CAD) Period Features
JustFit Premium Annual C$86.99 Annual Unlimited access to VIP features
JustFit Premium Quarterly C$37.99 Quarterly Access to VIP features for 3 months
JustFit Premium Annual (promo) C$36.99 Annual Discounted annual VIP access
JustFit plan with discount C$49.99 One-time or unspecified Discounted plan
JustFit Premium Monthly C$24.99 Monthly Monthly VIP access
Yearly JustFit VIP C$93.99 Annual VIP membership for one year
JustFit Premium Annual (high variant) C$98.99 Annual VIP access for one year at higher tier
3-Month JustFit VIP C$39.99 Quarterly 3-month VIP access
Monthly JustFit VIP C$26.99 Monthly Monthly VIP access at VIP tier
Enjoy VIP for One Year C$49.99 Annual One-year VIP access (special offer)

Your consumer rights in Canada

Canadian consumers are protected by federal and provincial consumer protection laws and the Competition Act, which require clear disclosure of cancellation and refund terms and prohibit unfair practices. Cooling-off periods are not universally mandated for digital goods, so statutory rights vary by province. Given JustFit’s published 14-day money-back guarantee and site-based refund statements, act promptly if you want a refund. For platform purchases (App Store or Google Play), follow the platform’s refund process. If you suspect unauthorized charges, consider disputing the charge with your card issuer or PayPal and keep records of all communications.

Customer experiences

Public reviews are mixed. Many users praise the app as helpful for beginners, good value for annual subscriptions, and useful for building exercise habits. Other reviewers report problems: unexpected charges after cancellation, difficulty cancelling, slow or unhelpful customer service, and frustrations obtaining refunds. Some users also say workout guidance can be unclear. These mixed reports mean it is important to keep receipts, screenshots, and confirmation of cancellation attempts.

Documentation checklist

  • Purchase receipt or order confirmation (App Store/Google Play order ID or website invoice)
  • Subscription account email and username
  • Screenshots of subscription status, cancellation attempts, and any error messages
  • Bank or PayPal transaction details (amount, date, last 4 digits of card)
  • Email correspondence with JustFit or app-store refund requests

Common mistakes

Common errors include deleting the app without cancelling the subscription (this does not stop billing), waiting until the last minute to cancel and missing the 24-hour cutoff for auto-renewal, contacting JustFit about App Store or Google Play charges instead of requesting refunds through those platforms, and not keeping proof of purchase or cancellation attempts. Example: a user deletes the app but remains subscribed and is billed at renewal because auto-renewal was not turned off in their Apple ID or Google Play settings.

Comparative recap

Method Refund Difficulty
App Store (iOS) Request refund from Apple via reportaproblem.apple.com; JustFit cannot process Apple refunds. Moderate - canceling subscription via Apple ID is straightforward; refund decisions handled by Apple.
Google Play (Android) Request refund from Google Play per Google’s policy at Google Play refunds; JustFit cannot process Google Play refunds. Moderate - cancel via Google Play; refunds are subject to Google’s rules.
Web (PayPal or credit card via JustFit site) Refunds may be issued by JustFit/Enerjoy Ltd. under site policies (14-day money-back guarantee; up to 30-day full refund policy before renewal in some cases); unauthorized charges may be eligible if reported promptly. Low - Medium - cancel via JustFit account or contact support; refund timeline typically ~14 days if approved.

After cancelling

After you cancel, keep confirmation of the cancellation and monitor your payment method for recurring charges. If you purchased on iOS, request refunds or report problems via Apple’s Report a Problem and manage subscriptions in your Apple ID settings (Apple support). For Android purchases, check Google Play Help for subscription cancellation and refund steps (Google Play subscriptions). For website purchases, use JustFit’s subscription management or contact their support from the email used to buy. If you believe a charge is unauthorized, contact your bank or PayPal, and consider filing a dispute. For Canadian consumer guidance, see the Competition Bureau (competitionbureau.gc.ca) or your provincial consumer protection office.

Address

For formal complaints or cancellation letters sent by registered mail (recommended if you need proof of delivery), send to:

Szentmihályi út 137, 1152 Budapest, Hungary, Europe

FAQ

To cancel your Justfit subscription from the App Store, go to your Apple ID subscription settings on your device or visit support.apple.com. Remember to turn off auto-renewal at least 24 hours before the current subscription ends, and note that deleting the app does not cancel the subscription.

Refund eligibility depends on how you purchased your subscription. If purchased via the Justfit website, you may be eligible for a refund under certain conditions, such as reporting unauthorized charges promptly or requesting a refund within 14 days of purchase.

To cancel your Justfit subscription purchased through Google Play, go to Google Play > Subscriptions or visit Google Play Help. Make sure to disable auto-renew at least 24 hours before the current billing period ends, as deleting the app does not cancel the subscription.

When you cancel your Justfit subscription, you retain access to paid features until the end of the current billing period. However, if a refund is issued, access may be revoked immediately upon processing the refund.

A common mistake is assuming that deleting the app cancels your subscription. Always ensure you follow the proper cancellation steps through the relevant platform, whether it's the App Store, Google Play, or the Justfit website, and keep proof of your cancellation.