Cancellation service N°1 in Canada
Cancellation Kidstrong: Easy Method
What is Kidstrong
KidStrong is a children’s fitness and athletics program that offers classes, camps, memberships, and equipment focused on strength, movement and coordination for young children. Locations operate as local franchise centers and KidStrong also sells equipment and manages digital subscriptions through app stores and a website.
How to cancel Kidstrong
Cancellation steps depend on how you purchased or where your membership is managed. Read your membership agreement and follow the correct channel to avoid continued billing.
- App store subscriptions (Apple App Store / Google Play): Cancel at least 24 hours before the trial end or next renewal via your Apple or Google account subscription settings. Do not rely on deleting the app - that does not stop the subscription.
- Website-managed subscriptions: Use the site’s “manage subscription” page or contact KidStrong support through the website. Cancel at least 24 hours before the end of the current period to prevent renewal.
- Local KidStrong franchise (in-centre membership): Provide 30 days’ written notice to your specific KidStrong centre. Written notice may be required by the membership agreement and cancellation can trigger one final billing cycle even if given just before the next payment.
- Accepted direct methods for local centres: email the centre’s provided address, call the centre, or deliver a written cancellation in person. Keep a dated copy or confirmation of your cancellation.
What happens when you cancel
When you cancel a subscription or membership, access typically continues until the end of the paid period (trial or billing cycle) unless otherwise stated in your agreement. For app-store subscriptions, cancellation prevents future renewals but usually leaves access active until the subscription period ends. Franchise cancellations that require 30 days’ written notice may result in one additional billing cycle after your notice is received.
KidStrong’s public documentation does not detail long-term data retention or deletion steps; if you need account removal or data deletion, contact the centre or KidStrong support and request written confirmation of any data actions.
Will I get a refund?
Refunds depend on the product and how you paid. Equipment and products bought from the KidStrong Shop are eligible for returns within 30 days of delivery (subject to condition) and equipment typically carries a one‑year manufacturer warranty. For classes, camps and memberships KidStrong’s published stance and complaint records indicate refunds are generally not offered, although exceptions have been made in practice (for example, for verified medical emergencies or billing errors) after escalation.
There is no explicit mention in KidStrong’s publicly available documentation of a Canada‑wide statutory 14‑day cancellation right. If you purchased through an app store, refund requests and policies often go through Apple or Google - check their refund procedures and timelines as well as your purchase receipts.
Kidstrong plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| KidStrong Summer Camp (Burlington, ON) | C$400 per week | Weekly (5-day session) | Camp for ages 4 - 9; includes KidStrong class camp edition, activities, shirt |
| KidStrong Summer Camp (Calgary - MacLeod Trail & St. Albert, AB) | C$399 per week | Weekly (5-day session) | Camp for ages 4 - 9; includes camp offerings per session |
| LAAFS KidStrong 6-session Program (Calgary, AB) | C$150 total | 6 sessions (block) | Specialized 6-session series for ages 4 - 9 |
Your consumer rights in Canada
Canadian consumer protection laws require clear, transparent contract terms and may give you remedies where terms are unfair or not properly disclosed. KidStrong’s materials do not advertise a statutory 14‑day cancellation period for Canadian consumers; membership agreements that specify a 30‑day written cancellation notice are likely enforceable if properly disclosed at signing. For equipment purchases, KidStrong’s own return policy is 30 days for returns and a one‑year manufacturer warranty for equipment.
If you believe a cancellation or refund term is unfair, or you were not given full disclosure, check provincial consumer protection resources and consider contacting your provincial consumer protection office for guidance. Keep written evidence of your agreement, cancellation attempts and any communications.
Customer experiences
Many parents praise KidStrong’s clean, organized facilities and professional, encouraging coaches who work well with children. Positive reviews frequently highlight quality of instruction and facility maintenance.
On the other hand, customer complaints frequently describe difficulty cancelling subscriptions, ongoing or unexpected charges after attempted cancellations, and frustration with communication from the company or local centres. Several complaints cited unclear or overlooked 30‑day written notice requirements and situations where refunds were initially denied and only issued after complaint escalation.
Documentation checklist
- Account email and full name used for enrollment
- Receipt or proof of purchase (date, amount, payment method)
- Signed membership agreement or terms showing cancellation notice requirements
- Dates and screenshots of subscription settings (Apple/Google) if applicable
- Copies of cancellation requests (email/letter) and any responses
- Bank or card statements showing charges you are disputing
- Medical notes or other supporting documentation for exceptional refund requests
Common mistakes
Customers commonly make mistakes that prolong billing or complicate refunds. Examples include deleting the mobile app but not cancelling the subscription in the Apple or Google account (which does not stop renewals), missing the required 24‑hour window before a trial or renewal for app/website-managed subscriptions, and failing to provide the 30 days’ written notice required by many franchise membership agreements. Relying on verbal confirmation without written proof, or not keeping copies of cancellation requests and responses, also makes disputes harder to resolve.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App store (Apple / Google) | Refunds governed by the app store’s policies; subscription cancellations stop renewals but refunds are handled case-by-case by Apple/Google | Moderate - must cancel in store account settings at least 24 hours before renewal |
| Website (manage subscription / support) | Generally no refunds; exceptions possible after escalation; cancel via manage‑subscription page or support | Easy to moderate - cancel online or contact support; observe 24‑hour rule |
| Local franchise (email / phone / in-person) | Generally no refunds; membership agreements commonly require 30 days’ written notice and may result in one final charge | Higher - requires written notice and follow-up with centre; disputes may require escalation |
After cancelling
After you submit cancellation, confirm receipt in writing and keep a dated copy or screenshot. Monitor your bank or card statements for continued charges and contact your payment provider if unauthorized charges continue. If you purchased equipment, initiate returns within 30 days of delivery per the KidStrong Shop policy and retain shipment/tracking records. For unresolved refund disputes, consider escalating to KidStrong corporate, filing a complaint with the Better Business Bureau, or contacting provincial consumer protection services.
Helpful links: KidStrong terms and cancellation notes - Terms; KidStrong Shop returns - Need help?; Better Business Bureau complaints and reviews - BBB reviews; Apple subscriptions management - Apple: manage subscriptions; Google Play subscriptions - Google Play: manage subscriptions.
Address: 3505 Upper Middle Rd, Burlington, Ontario L7M 4C6, Canada