Cancellation service N°1 in Cyprus
Contract number:
To the attention of:
Cancellation Department – Madmuscles
Florinis 7, Greg Tower, 2nd Floor
1065 Nicosia
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Madmuscles service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
12/01/2026
Cancellation Madmuscles: Easy Method
What is Madmuscles
Madmuscles is a fitness app that provides workout plans, meal guidance and progress-tracking tools. It offers multiple subscription plans (monthly, multi-month, annual, lifetime and meal-plan options) and is distributed both directly through its website and as in-app purchases via the Apple App Store and Google Play Store.
How to cancel Madmuscles
- MadMuscles Website: Log in, go to My account → My subscription (or Support → Cancel subscription), click “Cancel renewal,” select a reason and confirm. You must cancel at least 24 hours before the next billing date to avoid the next charge. Deleting the app or simply unsubscribing from notifications will not cancel your subscription.
- App Store (iOS): Subscriptions purchased through Apple must be cancelled by turning off auto‑renewal in your Apple ID account settings (Settings → your name → Subscriptions). Do this at least 24 hours before the end of the free trial or billing period. You cannot cancel these subscriptions from inside the MadMuscles app.
- Google Play (Android): Subscriptions purchased through Google Play must be cancelled in your Google Play account (Google Play Store → Profile → Payments & subscriptions → Subscriptions). Turn off auto‑renewal at least 24 hours before the free trial or billing period ends. You cannot cancel these subscriptions from inside the MadMuscles app.
What happens when you cancel
When you successfully cancel a MadMuscles subscription via the correct platform, auto‑renewal is turned off and no further recurring charges will be billed after the current paid period ends. You typically retain full access to the app and its content until the end of the already‑paid billing period. Cancelling does not necessarily delete your account or personal data; account data and progress may remain unless you delete your account through the app or website (follow MadMuscles account settings for data removal if available).
Will I get a refund?
If you purchased directly on the MadMuscles website and the checkout offered a money‑back guarantee, you may request a voluntary refund by emailing MadMuscles support within 30 days of purchase - but only if you have used the plan for at least 14 consecutive days within that 30‑day window. Refunds are not available for personal reasons such as “I didn’t like it” unless those reasons meet the stated guarantee conditions. For purchases made through Apple or Google Play, refunds must be requested through Apple or Google Play respectively and are handled under their merchant/refund policies, not by MadMuscles.
Madmuscles plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| 1 Month | C$24.99 | Monthly | Full app access |
| 3 Months | C$49.99 | Quarterly | Full app access (savings compared to monthly) |
| 6 Months | C$79.99 | 6‑Month | Full app access |
| 1 Year | C$79.99 | Annual | Full app access (best annual value) |
| Lifetime | C$149.99 | Lifetime | One‑time payment for full app access |
| Meal Plan (Standalone) | C$12.99 | Standalone | Nutrition guidance only |
| Meal Plan (3 Months) | C$19.99 | 3‑Month | Nutrition guidance only |
| Meal Plan + Workout | C$37.99 | Bundle | Combined workout + nutrition access |
Your consumer rights in Canada
Under Canadian consumer protection laws, digital subscriptions and automatic renewals should be clearly disclosed at the point of sale, and consumers must be given an understandable cancellation process. If renewal terms or fees were not properly disclosed or consent was not properly obtained, you may have a legal right to a refund. If MadMuscles or the platform fails to resolve an eligible refund request, you may pursue a chargeback through your card issuer or seek remedies through provincial consumer protection offices. Keep records of your purchase, cancellation attempts and any communications if you escalate the matter.
Customer experiences
User reports are mixed. Positive feedback highlights that MadMuscles programs can be easy to follow at home, structured, and useful when combined with the app’s progress‑tracking tools. Negative reports focus on unexpected or unclear charges, cancellation difficulties (missing or non‑functional cancel buttons, delayed site cancellations), and denied or routed refund requests. Several users describe situations where recurring charges continued after they believed they had cancelled, prompting escalation to banks or chargebacks.
Documentation checklist
- Purchase confirmation (receipt or email) showing plan, purchase date and amount
- Subscription status screenshot (My account → My subscription) or platform subscription setting showing cancellation or active status
- Dates you used the service (if claiming money‑back guarantee use for at least 14 consecutive days)
- Any correspondence with MadMuscles support, Apple or Google Play (screenshots or message copies)
- Bank or card statements showing the charge(s) in question
Common mistakes
Common errors include deleting the app or unsubscribing from emails instead of cancelling the subscription through the correct platform, missing the 24‑hour deadline before the next billing cycle, and assuming MadMuscles can refund in‑app purchases when Apple or Google must handle those requests. Another frequent mistake is failing to keep screenshots or confirmation messages after cancelling - without proof, disputes become harder to resolve.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| MadMuscles Website (direct purchase) | Possible if money‑back guarantee shown at checkout and conditions met (email support within 30 days, used 14 consecutive days) | Moderate - requires contacting support and meeting eligibility rules |
| App Store (iOS) | Refunds must be requested via Apple (per Apple’s policies) | Variable - depends on Apple’s review; cancellation requires Apple ID settings |
| Google Play (Android) | Refunds must be requested via Google Play (per Google’s policies) | Variable - depends on Google’s review; cancellation requires Google Play settings |
| Chargeback / Bank dispute | May be possible if vendor fails to refund and merchant terms were violated | High - time‑consuming and may require strong documentation |
After cancelling
Save any cancellation confirmation, screenshots of subscription settings, and receipts. If you purchased through Apple, request cancellations or refunds and follow Apple’s guidance: Apple support - subscriptions & refunds. For Google Play, see: Google Play - cancel subscriptions and request refunds. For guidance on Canadian consumer protections, see the Government of Canada consumer information: Canadian consumer protection. If you cannot resolve the issue with MadMuscles or the app store, contact your card issuer about a chargeback and provide the documentation checklist items listed above.
Address
AmoApps Limited, Florinis 7, Greg Tower, 2nd Floor, Nicosia 1065, Cyprus