Cancellation service N°1 in Italy
Contract number:
To the attention of:
Cancellation Department – Mcfit
Viale Fulvio Testi 29
20162 Milano
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Mcfit service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Mcfit: Easy Method
What is Mcfit
McFIT (often styled Mcfit) is a European budget gym chain operated by RSG Group with a large network of clubs and online membership services. It offers 24/7 access options in many countries, app and self‑service account management, and standard consumer terms for online sales and membership contracts in the EU/Italy.
McFIT’s cancellation and withdrawal processes are driven by written notices and online forms; the company’s published procedures reflect Italian/EU practice (including a 14‑day withdrawal right for many online contracts) rather than Canadian‑domiciled consumer rules.
How to cancel Mcfit
- Decide which route applies to you: (A) Standard cancellation to stop auto‑renewal - McFIT generally requires a written cancellation at least 15 days before the contract renewal date via the Self‑Service portal or the app (“Cancel contract”); (B) Registered letter - send a Raccomandata A/R to the Italian customer service address below and keep the postal receipt; or (C) PEC/legalmail - use a certified Italian PEC address if you have access to it (PEC messages and legalmail are accepted in Italy). For online contracts you may also be able to exercise a 14‑day withdrawal (“Widerruf”) in writing via McFIT’s contact form. See McFIT’s help pages for details: How can I cancel my contract? and Widerruf / cancellation of online contracts.
- When you send a written cancellation, clearly state your membership/Membercard number, full name, the contract start date, and the date you want cancellation to take effect (or “stop renewal” if you want membership to run to the end of the paid term). Include a copy of your contract or proof of payment if available.
- Keep evidence: retain screenshots of the app or website cancellation, registered‑mail receipt, PEC delivery receipt, and any confirmation emails or messages from McFIT.
- Note timing differences: the standard written notice for stopping renewal is typically 15 days before renewal; the EU/Italian right of withdrawal for online contracts is 14 days from contract conclusion and must be exercised in writing within that period.
What happens when you cancel
If your cancellation is accepted and processed as a cancellation for non‑renewal, membership normally continues until the end of the already‑paid period and is then not renewed. If you exercise an EU/Italian 14‑day withdrawal for an online contract and it is valid, the contract is treated as terminated and McFIT should process any required refund under their online contract rules.
Practically, some users report delays or failures in processing cancellations - in a number of public reviews members say they were still charged after pressing “cancel” or after submitting a notice. That is why sending a formal written notice (registered mail or PEC) and keeping proof is recommended.
Will I get a refund?
Under McFIT’s published EU/Italian terms, online contracts generally carry a 14‑day withdrawal right (Widerruf) that, if validly exercised within the period, implies a refund for amounts already paid. Outside that 14‑day withdrawal window, McFIT’s publicly available terms do not promise general full refunds - no broad refund policy beyond the statutory withdrawal was identified in public terms.
If you believe you are due a refund (for example, under a valid 14‑day withdrawal or because a portion of services was prepaid and unused), send your request in writing and keep proof. If you are in Quebec, provincial consumer law may create additional refund entitlements and timing obligations (see the Canada section below).
Mcfit plans and pricing
| Plan | Price (CAD) | Notes |
|---|---|---|
| Standard membership / online plans | Varies | No evidence of published McFIT Canadian pricing for 2024/2025; prices depend on country and offer. |
Your consumer rights in Canada
Canadian consumer protection is provincial. In Quebec, the Consumer Protection Act gives specific protections for fitness contracts: you may cancel before services start without penalty, or within up to one‑tenth of the contract’s duration the merchant may charge up to 10% of the total cost. After that period the merchant may claim compensation for services already rendered and must refund any prepaid portion for services not provided. The consumer should send written notice (preferably registered mail) and the merchant is generally required to refund within a set time after the notice’s postmark. For the full Quebec guidance see the Office de la protection du consommateur: Cancelling a gym or fitness membership.
If you live outside Quebec, check your provincial consumer protections; remedies and statutory cancellation periods differ by province. For memberships sold by an EU/Italian operator to a Canadian resident, both the provider’s contract terms and local consumer law could be relevant - dispute resolution may be more complex when the supplier is based abroad.
Customer experiences
Public reviews are mixed. Positive comments note good equipment quality, cleanliness and friendly staff in many clubs. Examples include reviewers saying equipment is better than expected and praising clean changing rooms and helpful staff.
Negative feedback centers on cancellation problems: reports of unexpected auto‑renewals despite attempted cancellations, difficulty having cancellations acknowledged through the app or website, and users being charged after they believed they had cancelled. Several reviewers describe having to use formal written notices to stop renewals.
Documentation checklist
- Membership/Membercard number (clearly stated in the cancellation)
- Copy of your contract and proof of payment (receipts, card statements)
- Date of contract signing/start and renewal date
- Written cancellation text (signed), and sent‑date or postmark
- Registered mail (Raccomandata A/R) receipt or PEC/legalmail delivery receipt
- Screenshots or confirmation from the app/website and any email replies from McFIT
Common mistakes
Many disputes arise from avoidable mistakes. A frequent example is assuming “Cancel” in the app is sufficient - several users report the app button did not stop renewal unless backed by a formal written notice. Another common mistake is missing the required notice period (e.g., sending notice fewer than 15 days before renewal) or failing to include the Membercard number and contract details, which can delay processing.
Other pitfalls: relying solely on ordinary email or phone calls without registered‑mail proof, not keeping proof of delivery, and assuming you will receive a full refund outside the statutory 14‑day withdrawal window or applicable provincial rules.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Self‑Service portal / app (“Cancel contract”) | Refund possible only if within the statutory withdrawal period or as per contract; otherwise stops renewal only | Medium - convenient but some users report processing failures; keep screenshots. |
| Registered letter (Raccomandata A/R) to Italian office | Refund dependent on contract and timing; strong proof for stopping renewal or disputing charges | Low to Medium - reliable proof of delivery but slower and requires postage. |
| PEC / legalmail (Italian certified email) | Refund dependent on contract and timing; accepted as formal written notice in Italy | Low - formal and fast if you can send PEC; requires access to certified email. |
| Online contract withdrawal (14‑day Widerruf) | Refund expected if validly exercised within 14 days | Low - statutory right for many online contracts; follow McFIT’s contact form instructions. |
After cancelling
After you submit cancellation, retain all proof of sending and any confirmation from McFIT. If you do not receive confirmation within a reasonable time, follow up with registered mail or PEC and escalate with your bank/card issuer if you continue to be charged. For McFIT’s published cancellation guidance see: How can I cancel my contract? and the withdrawal guidance at Kann ich meinen Vertrag widerrufen?. If you are in Quebec and a dispute arises, the Office de la protection du consommateur provides guidance on cancelling gym memberships: Cancelling a gym or fitness membership.
Address
McFIT by RSG Group Italia S.r.l.
Servizio Clienti
Viale Fulvio Testi 29
20162 Milano (MI), Italy
Notes: send cancellations by Raccomandata A/R to the address above and include your Membercard number. PEC/legalmail alternative: servizioclientimcfit@legalmail.it (only accepted if sent from a certified PEC account).