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I hereby notify you of my decision to terminate the contract relating to the Motion Fitness service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Motion Fitness: Easy Method
What is Motion Fitness
Motion Fitness is a Canadian fitness club brand offering multiple membership plans (monthly, yearly, age-based discounts and short-term passes) and an associated app (Moves) for managing subscriptions and access. Clubs offer in-person facilities and online account management through the Moves app and the website.
How to cancel Motion Fitness
- App Store (Apple): If you subscribed via Apple, cancel through Apple on your device: Settings → Your Name → Subscriptions → locate the Moves App and cancel. Motion/Moves cannot process Apple in‑app cancellations for you.
- Google Play: If you subscribed via Google Play, cancel through your Google Play account (play.google.com or the Play Store app). Motion/Moves cannot process Google Play cancellations for you.
- Web (MovesApp.com): If you subscribed via the website, log into your account at MovesApp.com, tap your profile photo → Billing Information → Subscriptions → cancel. Your access remains until the end of the billing period.
- In‑App (within Moves App): Open the Moves App → Profile tab → Manage Subscription → Billing Information → cancel. You retain access until the end of the current billing cycle.
- Registered mail (recommended for membership agreements or where a facility needs written notice): Send a signed cancellation letter by registered mail (proof of delivery recommended) to the facility address (see Address section). Keep a copy of the letter and the postal receipt.
- Important: Uninstalling the app or deleting the Moves app account does not cancel platform subscriptions; you must cancel through the platform or account where the payment was set up.
What happens when you cancel
When you cancel a subscription, auto‑renewal is stopped but you typically retain access until the end of the paid billing period. For subscriptions managed by Apple or Google, the platform controls the cancellation and timing; Moves cannot reverse or complete those platform cancellations for you. Motion may retain account and billing data as required by its terms and applicable law; contact Motion/Moves support for specifics about data retention or account deletion.
Will I get a refund?
Motion/Moves states that all sales are final and does not provide refunds or credits for missed classes, unused time, accidental purchases or failed cancellations, except where required by applicable law. Apple and Google handle refunds for purchases made through their stores under their respective policies - you must request those refunds from Apple or Google. In Canada, statutory consumer protections may override a “no refund” policy in specific circumstances (see Consumer Rights section).
Motion Fitness plans and pricing
| Plan | Price (before tax) | Period / Term | Features / Fees |
|---|---|---|---|
| Universal Monthly (No Contract) | C$36.99 + tax (bi‑weekly payments) | Monthly | Full access; No contract; Join fee C$39.99; Friends & Family add‑on available |
| Universal 1‑Year Agreement | C$32.99 + tax (bi‑weekly payments) | Monthly (12‑month term) | Full access; Join fee C$39.99; Friends & Family add‑on C$23.99 |
| Flex Membership (Thu - Sun) | C$17.99 + tax (bi‑weekly payments) | Monthly (No contract) | Access Thursday to Sunday only; Join fee C$39.99 |
| Universal Yearly (Paid in full) | C$724.99 + tax | Annual | Full access; No join fee when paid in full |
| Encore (Ages 50+) Monthly (No Contract) | C$26.99 + tax (bi‑weekly payments) | Monthly | 50+; Join fee C$39.99; Annual admin fee C$25 |
| Encore (Ages 50+) 1‑Year Agreement | C$24.99 + tax (bi‑weekly payments) | Monthly (12‑month term) | 50+; Join fee C$39.99; Annual admin fee C$25 |
| Encore (Ages 50+) Yearly (Paid in full) | C$549.99 + tax | Annual | 50+; No join or admin fee when paid in full |
| 1‑Month Pass | C$120 (approximate; inquire locally) | Monthly pass | Short‑term one‑month access; inquire at facility |
Your consumer rights in Canada
Canadian consumer protection laws can give you rights even when a business states “no refunds.” If services are faulty, unauthorized charges occur, or the merchant failed to deliver as promised, provincial or federal consumer statutes may entitle you to remedies including refunds or credits. If you believe your statutory rights apply, keep documentation, contact Motion/Moves first, and if unresolved, consider disputing the charge with your card issuer or contacting your provincial consumer protection office for guidance.
Customer experiences
Public reviews show a mix of experiences. Many members praise friendly staff, clean facilities, good energy in classes and well‑maintained equipment. At the same time, there are reports of difficult cancellations or disputes over outstanding balances - including at least one account of a member who negotiated in person but later faced significant financial settlement. These mixed reports underline the importance of keeping written records and proof of any cancellation or agreement.
Documentation checklist
- Account username/email and membership number
- Receipt or proof of original purchase and recurring billing statements
- Screenshots of subscription status in Apple/Google/Moves account
- Copies of signed membership agreement or contract (if any)
- Registered mail receipt or tracking number and any cancellation confirmation emails/messages
- Bank or credit card statements showing disputed charges (if applicable)
Common mistakes
A frequent mistake is assuming deleting or uninstalling the Moves app cancels the subscription; it does not. Another common error is asking Motion/Moves to cancel an Apple or Google Play subscription - those must be cancelled through the platform where the purchase was made. Failing to keep cancellation confirmations or postal receipts makes disputes harder to resolve. Also watch billing cycles: cancelling late in a cycle may mean you’re charged for the next period before the cancellation takes effect.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (Apple) | Refunds handled by Apple; Motion says sales are final unless law requires otherwise | Easy to cancel; refund outcome depends on Apple |
| Google Play | Refunds handled by Google Play; Motion says sales are final unless law requires otherwise | Easy to cancel; refund outcome depends on Google |
| Web (MovesApp.com) | No refunds per Motion policy except as required by law | Easy to cancel in account; proving cancellation is important |
| In‑App (within Moves App) | No refunds per Motion policy except as required by law | Easy to cancel in app; keep confirmation |
| Registered mail to facility | No refunds per Motion policy except as required by law; registered mail provides proof if a dispute arises | Moderate - requires preparing and mailing signed notice and keeping postal proof |
After cancelling
After you cancel, check for and save any confirmation emails or screenshots showing cancellation. Monitor your bank and card statements for further charges and raise a dispute with your issuer if you are billed after cancellation. For App Store or Google Play purchases, use Apple Support or Google Play Help to request refunds if eligible. If a charge remains unresolved, contact Motion/Moves support with your documentation, and consider filing a complaint with your provincial consumer protection office if statutory rights may apply. For membership details see: Motion Fitness membership (Red Deer) and MovesApp.com. For platform help: Apple Support and Google Play Help. For general Canadian consumer information, see Government of Canada - Consumer Protection.
Address
Motion Fitness (facility mailing address for registered/certified notice): 431 Nelson Road, Saskatoon, SK, S7S 1P2, Canada.