Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Movati
295 The West Mall, Suite 410
M9C 4Z4 Toronto
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Movati service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
Cancellation Movati: Easy Method
What is Movati
Movati is a Canadian fitness club chain offering gym facilities, group fitness classes, and wellness services across multiple locations. Memberships typically provide access to classes, equipment, and club amenities under contract terms that govern sign‑up, billing, and cancellation.
How to cancel Movati
- Prepare a written cancellation request that includes your full name, membership number, club location, date, and signature. If you use registered mail, keep the receipt and tracking number.
- Deliver the cancellation in person at your home club and obtain a dated receipt or acknowledgement from staff, or send the cancellation by registered mail to the head office (documented delivery required).
- Understand timing: Movati requires 30 days’ notice from the date the club receives your cancellation request - plan and send accordingly to avoid extra charges.
- Do not rely on phone, app, or regular email to cancel; these methods are generally not accepted and may not stop billing.
What happens when you cancel
When the club receives an in‑club cancellation or registered‑mail notice, your membership will enter a 30‑day notice period during which access typically remains active until the end of that period. Membership renewal will not continue after the notice period completes. Your club may retain member records for administrative and legal purposes; request confirmation of cancellation and keep copies of all correspondence and receipts.
Will I get a refund?
Movati’s published approach is that the final payments within the 30‑day notice period are generally not refunded. In other words, payments already processed or due during the notice window are typically retained and not automatically returned even if you stop using the club immediately. There is no published 14‑day statutory cooling‑off refund for Movati memberships in their policy materials. If you believe a specific exception applies (billing error, duplicate account, or other contract breach), raise it with the club and retain documentation; unresolved disputes can be escalated to provincial consumer protection or the Better Business Bureau.
Movati plans and pricing
| Plan | Description | Typical price (CAD) |
|---|---|---|
| Month‑to‑month | Flexible monthly membership with 30‑day cancellation notice required. | Varies |
| Annual | Contracted annual membership with set term and billing schedule. | Varies |
| Student / Senior | Discounted rates for qualifying members; terms may vary by club. | Varies |
| Family | Household pricing for multiple family members under a single agreement. | Varies |
| Day / Drop‑in pass | Single‑visit access where available; subject to club policies and availability. | Varies |
Your consumer rights in Canada
Under Canadian consumer law, health‑club contracts are governed by contract law and applicable provincial consumer protection statutes. There is no automatic federal 14‑day cooling‑off right for fitness memberships unless it is set out in the contract or required by provincial rules. A requirement that cancellations be delivered in‑club or by registered mail is permissible if it is clearly disclosed in the membership agreement. However, ambiguous contract terms, failure to stop billing after proper cancellation, duplicate accounts, or misleading representations may give rise to complaints to provincial consumer protection agencies, the Office of the Privacy Commissioner (for personal data issues), or the Better Business Bureau. Keep written records and proof of delivery to support any complaint.
Customer experiences
Member feedback is mixed. Many members praise facilities, instructors, and class quality, noting clean clubs and strong staff service. On the other hand, recurring negative reports relate to ongoing billing after cancellation, frustration with the in‑person/registered‑mail requirement, duplicate accounts, and occasional aggressive or unclear contract practices. Some members have reported continued collection activity or being billed months after cancelling; these experiences underline the importance of documented delivery and prompt review of bank statements after cancellation.
Documentation checklist
- Signed cancellation letter with full name, membership number, club location, and date
- Copy/photo of your membership agreement or sign‑up receipt
- Photo/scan of your government ID (if requested by club)
- In‑club acknowledgement or dated receipt from staff OR registered‑mail tracking/receipt
- Copies of recent bank/credit card statements showing membership charges
Common mistakes
Common errors include assuming a phone call or app message will stop billing, failing to allow for the 30‑day notice period, not sending cancellation by a documented method, and not verifying there are no duplicate accounts on the club’s billing system. Members also sometimes discard proof of delivery or fail to obtain an in‑club acknowledgement - without that documentation it is harder to prove timely cancellation if billing continues.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| In‑club (hand‑delivered) | Final payments during 30‑day notice generally not refunded | Moderate - must attend and obtain acknowledgement |
| Registered mail (documented delivery) | Final payments during 30‑day notice generally not refunded | Moderate - provides proof of receipt and date |
| Phone / App / Web | Not accepted as a reliable cancellation method; refund unlikely | High - method is generally not allowed and may not stop billing |
After cancelling
After you submit cancellation, monitor your bank or credit card statements for at least two billing cycles to confirm charges stop. If incorrect charges continue, send a follow‑up registered letter and request written confirmation of cancellation and a refund or credit. For unresolved billing disputes, contact the club’s customer service and keep all correspondence; if the issue remains, you may escalate to your provincial consumer protection agency, your card issuer to dispute charges, or file a complaint with the Better Business Bureau.
Useful links: Movati contact page - Movati Contact; general member policies - Movati Home; Better Business Bureau - bbb.org; Government of Canada consumer information - Canada.ca consumer protection.
Address
MOVATI Athletic Head Office - Toronto, 295 The West Mall, Suite 410, Toronto, Ontario M9C 4Z4