Cancellation service N°1 in Italy
Contract number:
To the attention of:
Cancellation Department – Muv Fitness
VIA ASSISI 1
73100 LECCE
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Muv Fitness service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Muv Fitness: Easy Method
What is Muv Fitness
Muv Fitness is a gym/fitness chain operating locations under the MUV brand that offers memberships, classes and personal training. Corporate and public information available online is limited and some business records and complaints reference a company structure that originates in Italy (MUV S.R.L.).
How to cancel Muv Fitness
- Prepare a written cancellation request stating your name, membership ID, date, and requested cancellation date; sign and date it.
- Deliver the cancellation in person at your local Muv Fitness facility and ask a manager to process and sign a copy; confirm 30 days’ notice and retain the signed copy as proof.
- If the location offers an app cancellation option, complete cancellation there and save screenshots or confirmation emails. Treat app cancellation as secondary to in-person when practical.
- If you cannot attend in person, send the written cancellation by registered mail (raccomandata A/R) to the company address (see Address section) and keep proof of posting and receipt.
- Follow up by phone and email after submitting cancellation and keep records of all attempts and any responses.
What happens when you cancel
When a cancellation is accepted, most members report that access to the facility continues through a 30‑day notice period (billing may continue for that period). Renewal will not occur if notice is processed before the renewal date, but you should obtain written confirmation of the cancellation date and the final billing date. Muv Fitness may retain personal data required for administrative, safety or legal reasons; request confirmation of account closure and ask for deletion or retention details if desired.
Will I get a refund?
Refunds for unused prepaid fees are handled inconsistently. Public complaints indicate many members were denied refunds for unused sessions or billing periods, often with the company relying on contract terms. In some cases refunds were issued as gestures of goodwill. There is no documented statutory 14‑day automatic refund right in Muv Fitness materials; refunds are therefore unpredictable and often contingent on location discretion or management decisions. If you paid by card, consider contacting your card issuer about a dispute for unauthorized continuing charges after cancellation.
Muv Fitness plans and pricing
| Plan | Price (CAD) |
|---|---|
| Memberships / Classes / Personal Training | Varies |
Your consumer rights in Canada
Canadian consumers are protected by provincial and territorial consumer protection laws that typically provide rights to cancel contracts with reasonable notice and to obtain refunds for unused prepaid services. These statutory protections generally override unfair contract terms that try to prevent refunds or make cancellation unduly difficult. If a business’s cancellation process or contract terms conflict with applicable provincial law, those terms may be unenforceable. For the strongest protection, check the consumer protection office for your province or territory and document your cancellation attempts thoroughly.
Customer experiences
Public reviews are mixed. Positive comments highlight convenience of certain locations and facility cleanliness. Negative reports are focused on difficult or obstructive cancellation processes - many members say they were required to cancel in person, often handled only by a manager, and that phone or email attempts failed. Complaints also describe delays, hidden fees, and inconsistent refund outcomes. Some members succeeded in getting refunds when management issued them as goodwill gestures.
Documentation checklist
- Signed membership agreement and any amendments; payment receipts and bank/credit card statements showing charges
- Copy of your written cancellation request and any signed in‑person cancellation confirmation
- Registered mail receipt or courier proof of delivery (if sent by mail)
- Screenshots or emails from the app, customer service responses, and dates/times of phone calls
- Records of unused sessions or prepaid services (session logs, training packages)
Common mistakes
Common errors include relying only on phone or email cancellation attempts without obtaining written confirmation, not keeping copies of the contract and payment records, missing the required notice period in the contract, and assuming refunds for unused time are automatic. Another frequent mistake is not sending registered mail or obtaining a signed receipt when in‑person cancellation is impossible; that leaves you with limited proof if billing continues.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| In person (manager) | Possible but inconsistent; easier to obtain written confirmation | Medium |
| App | Sometimes accepted; depends on location and app features | Low - Medium |
| Phone / Email | Often unsuccessful; refunds rare without escalation | High |
| Registered mail to corporate/legal address | Provides strongest proof; refund outcome still inconsistent | Medium |
After cancelling
After you submit cancellation, monitor your bank and card statements for any further charges and save all communications. If billing continues, contact your card issuer about stopping or disputing recurring charges and file a complaint with your provincial consumer protection office. If you need to reference other members’ experiences or file a formal complaint, you can review public complaint pages and consumer review sites to support your case. Helpful reference pages include the Better Business Bureau listing for Muv Fitness and consumer protection resources.
Relevant links (for reference and next steps): Muv Fitness - BBB complaints, Customer reviews and experiences, Competition Bureau of Canada, Financial Consumer Agency of Canada.
Address
MUV S.R.L., VIA ASSISI 1, 73100 LECCE (LE), Italy