Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Obé Fitness
5430 LBJ Freeway, Suite 900
75240 Dallas
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Obé Fitness service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Obé Fitness: Easy Method
What is Obé Fitness
Overview
Obé Fitness is a subscription-based fitness service that offers live and on-demand classes designed primarily for at-home workouts. The service provides a variety of class types, instructors, and community features across mobile apps and a web platform.
How to cancel Obé Fitness
- Apple App Store subscription: On your iPhone or iPad go to Settings → your name → Subscriptions → Obe Fitness → Cancel Subscription. For step-by-step help see this guide.
- Google Play subscription: Open the Google Play app → Menu → Subscriptions → Obe Fitness → Cancel Subscription. See this guide for details.
- Web (credit/debit card) subscription: Log into your Obé account in a browser → click your initials → Manage Subscription → follow the cancellation prompts. If you cannot cancel online, Obé’s support may require a phone call to 1-888-820-0856 (Mon - Fri, 9:30 a.m. - 4:00 p.m. EST) or an email to vip@obefitness.com. See a step guide at DoNotPay.
- Note: some customers report needing to call support or experiencing long wait times and other difficulties; keep documentation of attempts and confirmation of cancellation.
What happens when you cancel
When you cancel an Obé subscription you generally retain access through the end of the current billing period; the subscription will not renew after that date. If you cancel during a free trial before it ends, you should not be charged. Obé may retain account data (profile, workout history) per their policies; if you want data removed, contact support and request account deletion. Keep records of any cancellation confirmation you receive.
Will I get a refund?
Obé’s stated practice is that refunds for charges already processed are generally not provided if cancellation is made after billing. The 7-day free trial will prevent charges if you cancel before the trial ends (trial.obefitness.com). That said, there are documented exceptions: consumer complaint records indicate Obé may issue one-time refunds as a goodwill gesture in some cases. If you believe you were charged in error or after cancellation, contact Obé support and keep all evidence; you can also request a refund through the platform used to bill you (Apple/Google) or your card issuer if appropriate.
Obé Fitness plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly (via Obé website) | US$24.99/month | Monthly | Access to live & on-demand classes; cancel anytime |
| Annual (via Obé website) | US$169.99/year | Annual | Access to live & on-demand classes; plus discounts, Level Up Club |
| Monthly (via App Store Canada) | C$31.99/month | Monthly | Auto-renewable subscription via iTunes/App Store |
| Quarterly (via App Store Canada) | C$86.99/quarter | Quarterly | 3-month billing via App Store |
| Annual (via App Store Canada) | C$219.99/year | Annual | 1-year billing via App Store |
Your consumer rights in Canada
In Québec, the Consumer Protection Act provides specific rules for fitness services: you generally may cancel before services are delivered without fees, or within a short statutory period (often measured as a fraction of contract duration) with limited fees, and you must be refunded for unused services. See the Office de la protection du consommateur guidance at opc.gouv.qc.ca. In Ontario and other provinces, general consumer protection laws guard against unfair practices such as surprise renewal charges or unreasonable obstacles to cancellation; if you encounter unresolved billing or cancellation problems you can raise a complaint with your provincial consumer protection office or consider a charge dispute through your card issuer.
Customer experiences
Many users report positive experiences with Obé’s class variety, instructors, live classes, and on-demand convenience. Reviews on platforms like Trustpilot highlight enjoyment of the content and community. However, a notable portion of complaints involve billing and cancellation difficulties: long wait times, continued charges after cancelling, and challenges reaching customer service. Complaint records (including BBB entries) also mention surprise renewals and occasional refusals of refunds, though some customers have received one-time goodwill refunds.
Documentation checklist
- Account email/username and subscription method (App Store, Google Play, or web).
- Receipt or proof of payment (transaction date, amount, last 4 digits of card).
- Dates and screenshots of subscription status or cancellation attempts.
- Any confirmation emails, chat transcripts, or case/reference numbers.
- Phone call log: date/time, who you spoke with, and what was said.
Common mistakes
Avoid assuming cancellation in one place stops billing everywhere: subscriptions made through the App Store or Google Play must be cancelled through those platforms, not from the Obé app or website. Many customers also fail to save confirmation details or miss the end of a free trial and get charged. Other common issues include only disabling the app (instead of cancelling the subscription), not documenting phone calls or emails, and not checking bank or card statements for recurring charges after cancellation attempts.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store (iOS Settings) | Refunds generally unlikely from Obé; request platform refund through Apple if needed | Low - Medium (cancellation via iOS Settings is straightforward; refunds may be harder) |
| Google Play (Google Play app) | Refunds generally unlikely from Obé; request platform refund through Google if needed | Low - Medium (cancellation via Google Play is straightforward; refunds may be harder) |
| Web (credit/debit card via Obé website) | Refunds for processed charges are generally not provided by Obé; occasional goodwill refunds documented | Medium - High (some users report needing to call support, long wait times) |
After cancelling
After you cancel, check for a confirmation email or on-screen confirmation and save it. Monitor your bank or card statements for at least one billing cycle to ensure charges stop. If charges continue, contact Obé support with your documentation and ask for immediate reversal; if unresolved, contact your payment provider to dispute the charge. Helpful resources: Obé trial information at trial.obefitness.com, cancellation guides at joinchargeback.com and DoNotPay, and consumer complaint records such as the BBB profile (bbb.org). If you live in Québec or Ontario, consider contacting your provincial consumer protection office for guidance.
Address
For mailed correspondence (e.g., cancellation letter), the most appropriate corporate mailing address is:
Obé Fitness
5430 LBJ Freeway, Suite 900
Dallas, TX 75240 USA
Consider sending important letters by certified mail and keep delivery proof.