Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Orangetheory Fitness
[Home studio mailing address – varies by location]
Home
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Orangetheory Fitness service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
11/01/2026
Cancellation Orangetheory Fitness: Easy Method
What is Orangetheory Fitness
Overview
Orangetheory Fitness is a coach‑led, heart‑rate‑based group training franchise offering interval workouts that combine treadmill, rowing and strength training. Studios operate on membership plans (monthly or class bundles) and individual studios set local prices and policies within the brand framework.
How to cancel Orangetheory Fitness
- Contact your home studio directly - cancellations cannot be completed through the iOS App Store or Google Play; you must submit a written request or visit the studio in person. See the official guidance: Orangetheory cancellation guide.
- Provide a signed cancellation form or written notice (email/letter) addressed to your home studio. Verbal requests are not sufficient; the studio must receive and process the signed form before cancellation is effective. Example form reference: sample cancellation form.
- Give at least 30 days’ advance notice - you’ll typically be billed for one more month after the studio receives your request and then the membership ends. For details on timing and billing, see: how cancellations are billed.
- Send written cancellations to your home studio postal address; certified/registered mail (proof of delivery) is recommended if you cannot deliver in person.
What happens when you cancel
When your studio receives a proper, signed cancellation, they will process it and the membership will end after the required notice period. Most members remain able to book and attend classes until the effective end date; you should expect to be billed for the final month that covers the notice period. Because studios vary, always request written confirmation showing the effective cancellation date and final billing details and keep a copy for your records.
Will I get a refund?
New members in Canada at participating studios may be eligible for the 30‑day "Love It or Your Money Back" guarantee, which offers a full refund if you are dissatisfied within 30 days of joining - check with your studio for availability and terms: offer details. Outside that early guarantee, refunds are generally not provided; members are typically billed through the 30‑day notice period and studios do not refund unused classes after cancellation. If a studio agreed to a refund, get the agreement in writing. For general experiences and refund disputes, see consumer reports: cancellation and refunds discussion.
Orangetheory Fitness plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Basic (4 classes/month) | C$79/month (Toronto/Montreal, July 2024) | Monthly | 4 classes per month |
| Elite (8 classes/month) | C$129/month (Toronto/Montreal, July 2024) | Monthly | 8 classes per month |
| Premier (Unlimited) | C$179/month (Toronto/Montreal, July 2024) | Monthly | Unlimited classes |
| Founder's Premier (Mississauga Erin Mills) | C$169/month (December 2025) | Monthly | Unlimited classes (founder promotional rate) |
| Standard Drop‑in Class | C$30 per class (recommended retail) | One‑time | Single casual visit |
Prices vary by studio and taxes apply on top of listed prices. The official site notes local pricing differences; verify costs with your home studio.
Your consumer rights in Canada
If you live in Quebec, special provincial protections apply. Under the Quebec Consumer Protection Act you may cancel a fitness contract before services begin without fees, or within a proportionate early period (for example, up to one‑tenth of the contract duration) with limited penalty (up to one‑tenth of the total cost). After that initial period, the merchant may charge for services already provided but must refund any prepaid amounts for services not yet rendered, with possible claims for additional damages if applicable. For authoritative guidance, see the Quebec Office de la protection du consommateur: opc.gouv.qc.ca - cancelling membership.
Customer experiences
Many members praise Orangetheory staff for being supportive and the workouts for being effective and motivating. However, recurring negative reports focus on the cancellation process: members describe difficulty reaching managers, studios requiring in‑person signed forms, trouble obtaining written confirmation, and unexpected billing after submitting cancellation requests. Several public reviews and forum posts document disputed charges during or after the notice period. For examples and community reports, see consumer review pages and forum threads: positive review summary, Trustpilot complaints, and community discussion threads on Reddit.
Documentation checklist
- Signed cancellation form or written notice (email or printed letter) addressed to your home studio
- Proof of delivery: in‑person receipt, certified/registered mail tracking, or email delivery/read receipt
- Copy of your membership agreement showing billing terms and home studio name/address
- Any written response from the studio confirming the effective cancellation date and final billing
- Records of payments (bank/credit card statements) around the cancellation period
Common mistakes
Common errors include attempting to cancel through the App Store or Google Play (those platforms don’t stop your Orangetheory studio billing), failing to provide the required signed, written notice, and not allowing the required 30‑day advance period. Members also sometimes rely on verbal confirmations or screenshots instead of obtaining a formal, signed studio confirmation; this can make disputes harder to resolve. Another frequent issue is sending cancellations to a generic corporate address rather than the specific home studio that holds the contract - studios will often refuse or delay processing in that case.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| In‑person signed cancellation at home studio | Possible only under early guarantee or studio discretion; usually no refund beyond early 30‑day offer | Low - most reliable if you obtain a signed receipt |
| Written/email to home studio (certified mail recommended) | Same as above; early 30‑day guarantee may apply; otherwise refunds rarely given | Medium - effective if sent to correct studio address with proof of delivery |
| Via App Store / Google Play | Not applicable - app stores cannot cancel studio membership | Impossible - you must contact the home studio directly |
After cancelling
After you submit your signed cancellation, keep a copy of everything and request written confirmation from the studio that shows the effective cancellation date and any final charges. Monitor your bank/credit card statements for unexpected charges during the notice period and follow up immediately if you’re billed incorrectly. Useful links: Orangetheory’s cancellation guidance: official guide; Canada 30‑day offer: Love It or Your Money Back; Quebec consumer rights: opc.gouv.qc.ca.
Address
Your cancellation must be sent to your home studio’s postal address (the studio where you signed up). Studio addresses vary - check your membership paperwork, the studio’s page on the Orangetheory website, or contact your studio directly to confirm the correct mailing address. If you cannot deliver in person, send the signed cancellation by certified/registered mail and keep the tracking/receipt. Retain copies of all correspondence and delivery proof for any later disputes.