Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Pt Distinction
12 Forest Gate
SN15 3RS Pewsham
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Pt Distinction service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation Pt Distinction: Easy Method
What is Pt Distinction
Pt Distinction is a software platform for personal trainers and fitness businesses that provides client management, program and nutrition delivery, tracking and communication tools. It offers subscription plans for trainers and separate training courses through “PT Distinction University.”
How to cancel Pt Distinction
- Cancel online via your Pt Distinction account: sign in to your account, go to Billing or Account settings, choose Cancel subscription and follow the on‑screen confirmation. Cancellation stops future renewals and your access will continue until the end of the current billing period.
- If you prefer written notice, send a cancellation letter (registered mail / raccomandata A/R recommended) to the company’s registered office: PT Distinction Ltd., 12 Forest Gate, Pewsham, Wiltshire SN15 3RS, United Kingdom. Keep proof of posting and delivery.
- If you believe you qualify for a refund (see below), open a support request immediately through Pt Distinction’s support channels and attach evidence (payment receipt, account email, proof of no login/activity). State the date you are cancelling and the reason.
What happens when you cancel
When you cancel a direct web subscription, the cancellation prevents renewal but your account typically remains active until the end of the current billing period. You can continue to use features and access data for that paid period. Pt Distinction’s terms allow limited refunds only in specific circumstances (see below); otherwise the subscription simply ends at period expiry.
Before your access ends, export any client data, programs, or records you need. Keep copies of confirmation emails or any written proof of cancellation and correspondence with support in case of billing disputes.
Will I get a refund?
Refunds for web subscriptions are available only in narrow circumstances. Pt Distinction’s terms state a refund may be given if you cancel during the subscription period and have not logged in or used the product since a free trial ended - and you request the refund within one subscription period of the trial ending. Requests outside that window or where the product has been used are not guaranteed and are typically not obliged to be accepted.
Change‑of‑mind requests or requests after you have used the product are generally not refundable; the company treats digital subscriptions as non‑refundable in most such cases and handles exceptions case‑by‑case. For PT Distinction University (training/course) purchases the policy is strict: no refunds are given under any circumstances.
Pt Distinction plans and pricing
| Plan | Price (approx., CAD) | Period | Features |
|---|---|---|---|
| Basic (Novice) | C$27.7 (approx.) | Monthly | Up to 3 clients included; free trial available |
| Pro | C$83.3 (approx.) | Monthly | Up to 25 clients; custom branded apps |
| Master | C$126.0 (approx.) | Monthly | Up to 50 clients |
Your consumer rights in Canada
Canadian consumers may have a statutory “cooling off” or cancellation window for distance purchases. A common reference period is 14 days for certain types of distance contracts, but Pt Distinction’s own terms do not explicitly promise a 14‑day automatic right to a refund; refunds are limited to the conditions described above. Consumer protection laws and rights vary by province - for example, Ontario’s Consumer Protection Act has specific rules for certain contracts - so you should review the rules that apply in your province.
If you believe a statutory right applies, document all communications and proof of purchase and contact your provincial consumer protection office for guidance. Keep in mind digital‑delivery services often have narrower refund entitlements under both terms and some provincial law interpretations.
Customer experiences
Reviews from users are mixed. Many trainers praise Pt Distinction for being user‑friendly for both trainers and clients, strong program, nutrition and habit‑tracking tools, a customizable client app and useful automation and onboarding resources. Several review sites note responsive support and solid feature sets for managing clients.
On the other hand, some clients report issues with the client‑side app - slowness, crashes and unreliable push notifications - and occasional limited mobile UI features (for example, missing barcode scanning in the calorie counter). Some users describe slower help‑desk response times and a tendency for support to attribute problems to user devices. These mixed experiences mean it is worthwhile to test the free trial and to document any problems while you still have access.
Documentation checklist
- Account email and username used for the Pt Distinction account
- Subscription invoices or receipts (dates and payment method)
- Evidence of non‑use if claiming refund (no login/activity logs if available, or screenshots showing lack of activity)
- Confirmation of cancellation (email confirmation or proof of registered mail delivery)
- Support ticket numbers and copies of correspondence with Pt Distinction
Common mistakes
Common mistakes include assuming cancelling will auto‑refund recent charges (it prevents renewal but does not guarantee refunds), missing the narrow timing window for a trial‑related refund, and waiting too long to raise a refund claim after using the service. Another frequent error is not exporting data before access ends, leaving you without needed records. Finally, some customers attempt chargebacks without first contacting support; this can complicate resolution and is less effective than providing the required evidence and following the company’s procedures.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel via account (web subscription) | No automatic refund (prevents renewal); refund possible only under limited unused/trial conditions | Easy |
| Send written cancellation (registered mail to registered office) | Stops renewal; refund subject to same limited conditions | Moderate |
| Request refund claiming unused within subscription period / after trial | Possible if you can prove no usage and you request within the allowed timeframe | Moderate - Hard (case‑by‑case) |
| Cancel or request refund for PT Distinction University course | No refund under any circumstances | Not applicable (refund denied) |
After cancelling
After you cancel, verify you received confirmation from Pt Distinction and save that message. Export any client files, programs, reports or contact lists you need before your access ends. Check your payment method and bank statements to confirm no unexpected renewals occur; if a charge appears in error, contact Pt Distinction support with your documentation.
For help and policy reference, use the vendor’s official pages: Pt Distinction home and their terms/support pages (search the site for “Terms” or “Support”). If you need provincial guidance in Canada, contact your provincial consumer protection office.
Address
PT Distinction Ltd., Registered Office: 12 Forest Gate, Pewsham, Wiltshire SN15 3RS, United Kingdom