Opsigelses tjeneste Nr. 1 i United Kingdom
Kære hr./fru,
Jeg meddeler hermed min beslutning om at opsige kontrakten vedrørende Pt Hub tjenesten.
Denne meddelelse udgør en fast, klar og utvetydig vilje til at opsige kontrakten med virkning på den først mulige forfaldsdato eller i overensstemmelse med den gældende kontraktlige frist.
Jeg beder dig om at træffe alle nødvendige foranstaltninger for at:
– stoppe al fakturering fra den faktiske opsigelsesdato;
– bekræfte skriftligt den korrekte modtagelse af denne anmodning;
– og, hvis relevant, sende mig det endelige regnskab eller bekræftelsen af saldo.
Denne opsigelse sendes til dig via certificeret e-post. Afsendelsen, tidsstemplingen og integriteten af indholdet er fastslået, hvilket gør det til et bevisbart dokument, der opfylder kravene til elektronisk bevis. Du har derfor alle de nødvendige elementer til at udføre den regelmæssige behandling af denne opsigelse i overensstemmelse med de gældende principper for skriftlig notifikation og kontraktfrihed.
I overensstemmelse med reglerne vedrørende beskyttelse af personoplysninger anmoder jeg også om:
– at slette alle mine data, der ikke er nødvendige for dine juridiske eller regnskabsmæssige forpligtelser;
– at lukke enhver tilknyttet personlig adgang;
– og at bekræfte den faktiske sletning af data i henhold til de gældende rettigheder vedrørende beskyttelse af privatlivets fred.
Jeg opbevarer en fuldstændig kopi af denne meddelelse samt beviset for afsendelse.
Cancellation Pt Hub: Easy Method
What is Pt Hub
Pt Hub (My PT Hub) is a digital platform for personal trainers and clients to manage exercise programs, appointments, and communications. It offers a web interface and mobile apps to deliver workouts, track progress, and process subscriptions for access to the service.
How to cancel Pt Hub
- If you purchased the subscription on the My PT Hub website, sign in on the web, go to Settings > General > Manage Subscription and request cancellation there; alternatively, send an email to support@mypthub.net from the email address associated with your account and request cancellation. See the official help article: Cancel subscription.
- If you purchased via the Apple App Store or Google Play Store, My PT Hub’s Help Center does not document those store cancellations; cancel the subscription through your Apple or Google account (App Store / Google Play subscriptions) and contact Apple/Google support for store-specific refund requests.
- If you prefer postal cancellation (recommended where required), send a signed cancellation letter by registered post (raccomandata A/R) to the company address: My PT Hub, Greenacre Court, Station Road, Burgess Hill, West Sussex, RH15 9DS, United Kingdom.
What happens when you cancel
When you cancel a subscription purchased on the web, cancellation generally prevents future renewals at the end of the current billing period. You typically retain access until the paid period expires. Cancelling does not usually delete your account or stored data immediately; account data (programs, messages, records) may be retained per the provider’s policies. If you cancel through a mobile platform (Apple/Google), access and termination timing follow that store’s subscription rules.
If you wish to delete your account or data entirely, contact support explicitly and request account deletion; retain confirmation emails or written proof of any such requests. If you receive charges after cancellation, document dates, amounts, and any correspondence for disputes with the provider or your payment issuer.
Will I get a refund?
My PT Hub’s published Terms of Service state that payments are non-refundable and there are no refunds for unused sessions or remaining subscription time unless a promotion or specific agreement explicitly provides otherwise. There is no indication in the public terms or help articles that My PT Hub acknowledges a statutory cooling-off period or automatic refund rights under Canadian consumer law.
If you believe you are entitled to a refund (promotional terms, billing error, unauthorized charge), contact My PT Hub support with documentation. If the charge was through Apple or Google, request a refund from the store. If a satisfactory resolution is not reached, you can contact your bank or card issuer to dispute unauthorized charges or contact provincial consumer protection authorities for guidance.
Pt Hub plans and pricing
| Plan | Price | Billing period |
|---|---|---|
| Individual | Varies | Varies |
| Trainer / Business | Varies | Varies |
| Enterprise / Custom | Varies | Varies |
Your consumer rights in Canada
Canadian consumer protection laws vary by province and typically cover unfair business practices, misrepresentations, and certain cancellation rights for in-person or distance contracts. However, My PT Hub’s publicly available terms do not acknowledge a statutory cooling-off period or automatic refunds for digital services, and they state payments are non-refundable except where explicitly provided. If you believe provincial consumer law applies to your situation, contact your provincial consumer protection office for advice about any statutory rights or remedies available to you in Canada.
Customer experiences
Public reviews are mixed. Many users praise My PT Hub for being user-friendly, good value, and having responsive support; examples include high overall ratings on GetApp and positive comments on Capterra about ease of use. Conversely, recurring negative feedback reports difficulty cancelling subscriptions, occasional unexpected charges after cancellation, and technical issues with the mobile app. Some reviewers report poor or slow customer support responses in dispute situations.
Documentation checklist
- Account email and username used with My PT Hub
- Subscription receipts or invoice numbers (screenshots or PDFs)
- Dates and screenshots of cancellation attempts or confirmation pages/emails
- Bank/credit card statements showing charges (dates and amounts)
- Correspondence with support (emails, ticket IDs)
- If mailing, a copy of the signed cancellation letter and registered-post tracking/receipt
Common mistakes
Common errors include cancelling in the wrong place (for example, deleting the mobile app without cancelling the subscription in the web account or in Apple/Google subscriptions), using an email address that does not match the account when contacting support, and failing to retain confirmation or proof of cancellation. Another frequent issue is assuming a refund will be automatic; My PT Hub’s terms state refunds are not provided except in specific cases, so relying on an implied refund can cause disappointment. Finally, not checking whether the subscription was billed via Apple or Google (and therefore controlled by those stores) can delay proper cancellation or refund requests.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| My PT Hub website (Settings > General > Manage Subscription) | Not typically (Terms state payments non-refundable) | Medium |
| Email to support (support@mypthub.net) | Not typically (contact support for exceptions) | Medium |
| Apple App Store subscription | Varies | Varies |
| Google Play Store subscription | Varies | Varies |
| Postal letter (registered post / raccomandata A/R) | Not typically (follow-up required) | Medium - High |
After cancelling
After you cancel, keep copies of all confirmation emails, screenshots of the account subscription page showing cancellation, and your bank or card entries. If you were billed through Apple or Google, check your App Store or Google Play subscription management page and request refunds there if needed. For web purchases, continue to monitor statements for unexpected post-cancellation charges and contact your payment provider or card issuer if you see unauthorized transactions. Reference the provider’s cancellation help article: Cancel subscription and the Terms of Service: Terms and Conditions.
Address
For postal cancellation (raccomandata A/R) or written correspondence:
My PT Hub
Greenacre Court, Station Road
Burgess Hill, West Sussex
RH15 9DS
United Kingdom