Opsigelses tjeneste Nr. 1 i Cyprus
Kære hr./fru,
Jeg meddeler hermed min beslutning om at opsige kontrakten vedrørende Riseguide tjenesten.
Denne meddelelse udgør en fast, klar og utvetydig vilje til at opsige kontrakten med virkning på den først mulige forfaldsdato eller i overensstemmelse med den gældende kontraktlige frist.
Jeg beder dig om at træffe alle nødvendige foranstaltninger for at:
– stoppe al fakturering fra den faktiske opsigelsesdato;
– bekræfte skriftligt den korrekte modtagelse af denne anmodning;
– og, hvis relevant, sende mig det endelige regnskab eller bekræftelsen af saldo.
Denne opsigelse sendes til dig via certificeret e-post. Afsendelsen, tidsstemplingen og integriteten af indholdet er fastslået, hvilket gør det til et bevisbart dokument, der opfylder kravene til elektronisk bevis. Du har derfor alle de nødvendige elementer til at udføre den regelmæssige behandling af denne opsigelse i overensstemmelse med de gældende principper for skriftlig notifikation og kontraktfrihed.
I overensstemmelse med reglerne vedrørende beskyttelse af personoplysninger anmoder jeg også om:
– at slette alle mine data, der ikke er nødvendige for dine juridiske eller regnskabsmæssige forpligtelser;
– at lukke enhver tilknyttet personlig adgang;
– og at bekræfte den faktiske sletning af data i henhold til de gældende rettigheder vedrørende beskyttelse af privatlivets fred.
Jeg opbevarer en fuldstændig kopi af denne meddelelse samt beviset for afsendelse.
Cancellation Riseguide: Easy Method
What is Riseguide
RiseGuide is a subscription-based self-improvement app that offers guided programs and premium features to help users build focus, confidence and better habits. Subscriptions renew automatically under the service Terms of Use and access to premium content continues for the duration of any paid billing period.
How to cancel Riseguide
- For subscriptions purchased directly via the RiseGuide app or website: open the app → Profile tab → Settings → Manage Subscription → Cancel Subscription. You can also cancel by emailing support@riseguide.com. See riseguide.com for support links.
- If you cannot cancel through the app or email support does not respond, you may consider sending a written cancellation request (registered mail) to the company address in Cyprus (see Address section below). The Help Center does not specify separate cancellation steps for App Store or Google Play purchases and support guidance does not explicitly differentiate platforms.
What happens when you cancel
Cancellation takes effect at the end of your current billing period. You will retain access to premium features until the paid period expires; automatic renewal stops so you will not be billed for subsequent periods. RiseGuide’s Terms of Use state subscriptions continue to renew automatically until you cancel, so you must cancel before the renewal date to avoid the next charge.
Will I get a refund?
Refunds depend on where and when you purchased and the conditions you meet. RiseGuide offers a 30-day money-back guarantee for purchases made directly through their website if you email support within 30 days and can show you followed the plan (for example, via screenshots). Generally, payments are non-refundable unless the money-back conditions are met or required by applicable law. If you purchased through a third-party platform (App Store/Google Play), refunds are typically handled by that platform - RiseGuide’s Help Center does not lay out a separate store refund process. If you believe a charge was unauthorized, keep records and contact RiseGuide support and your payment provider promptly.
Riseguide plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| 1‑WEEK PLAN | C$12.99 | Weekly | Unlock all premium features (as per In‑App Purchase) |
| 1‑MONTH PLAN | C$39.99 | Monthly | Unlock all premium features |
| 1‑YEAR PLAN | C$99.99 | Annual | Unlock all premium features |
Your consumer rights in Canada
In Canada, federal and provincial consumer protection laws require clear disclosure of recurring charges and accessible cancellation mechanisms for digital subscriptions. Depending on province and whether you consented to immediate access to digital content, you may have a statutory cooling-off or withdrawal right (commonly 14 days in some jurisdictions), but that right can be limited if you agreed to immediate access to digital services. Because RiseGuide’s 30-day money-back guarantee is conditional, retain all evidence of your purchase, communications and any attempts to cancel. If you cannot resolve a dispute with RiseGuide, you may escalate to your provincial consumer protection office or raise a dispute with your payment provider or bank.
Customer experiences
Public reviews are mixed. TrustPilot reviews (Canadian and global) often praise RiseGuide for clarity, ease of use and helpful content for personal growth. At the same time, complaints on Reddit, BBB Scam Tracker, BBB complaint pages and other review sites describe unauthorized or repeated charges, difficulty obtaining refunds, and disputes about pricing transparency. These reports suggest some users have experienced problems with unexpected recurring charges and frustrating refund or cancellation processes.
Documentation checklist
- Receipt or transaction record showing date, amount, and payment method
- Screenshots of the subscription page, app settings showing subscription active, and any renewal dates
- Copies of emails to/from RiseGuide (support confirmations or denials)
- Proof you followed the plan (for the 30‑day money‑back guarantee), if seeking that refund
- App Store / Google Play purchase receipts if purchased through a store
- Bank or card statements showing the charge (transaction IDs if available)
Common mistakes
Common errors include deleting the app but not cancelling the subscription (which leaves auto-renewal in place), cancelling after the renewal date and therefore being charged for another period, and failing to keep receipts or screenshots that help substantiate a refund claim. Relying solely on a single casual message or social post instead of documented, timestamped communications with support can make dispute resolution harder.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel in app / on website | Refund: Possible for website purchases under 30‑day guarantee (conditional) | Difficulty: Low to moderate (cancellation is immediate; refunds conditional) |
| Email support at support@riseguide.com | Refund: Possible if you meet money‑back terms or under applicable law | Difficulty: Moderate (response times vary; evidence often required) |
| App Store / Google Play purchase | Refund: Handled by the store (rules vary by platform) | Difficulty: Variable (depends on store policies and evidence) |
| Dispute through bank / payment provider | Refund: Possible but depends on provider and reason for dispute | Difficulty: Moderate to high (investigation may be required) |
After cancelling
After you cancel, keep copies of cancellation confirmations, receipts and all communications. If you need a refund and you purchased directly through RiseGuide, email support@riseguide.com quickly (within 30 days for the money‑back guarantee) and attach required evidence, such as screenshots proving you followed the plan. Review RiseGuide’s Terms of Use and Money‑Back Guarantee pages for details: Terms of Use, Money‑Back Guarantee. For context on reviews and common issues, see community feedback such as TrustPilot, and reported complaints at BBB Scam Tracker and other review sites.
Address
Celeb Innovations Limited, Georgoiou A, 83, Shop 17, Potamos Germasogeias, Limassol, 4047, Cyprus