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I hereby notify you of my decision to terminate the contract relating to the Riseguide service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Riseguide: Easy Method
What is Riseguide
RiseGuide is a subscription-based self-improvement app that offers guided programs and premium features to help users build focus, confidence and better habits. Subscriptions renew automatically under the service Terms of Use and access to premium content continues for the duration of any paid billing period.
How to cancel Riseguide
- For subscriptions purchased directly via the RiseGuide app or website: open the app → Profile tab → Settings → Manage Subscription → Cancel Subscription. You can also cancel by emailing support@riseguide.com. See riseguide.com for support links.
- If you cannot cancel through the app or email support does not respond, you may consider sending a written cancellation request (registered mail) to the company address in Cyprus (see Address section below). The Help Center does not specify separate cancellation steps for App Store or Google Play purchases and support guidance does not explicitly differentiate platforms.
What happens when you cancel
Cancellation takes effect at the end of your current billing period. You will retain access to premium features until the paid period expires; automatic renewal stops so you will not be billed for subsequent periods. RiseGuide’s Terms of Use state subscriptions continue to renew automatically until you cancel, so you must cancel before the renewal date to avoid the next charge.
Will I get a refund?
Refunds depend on where and when you purchased and the conditions you meet. RiseGuide offers a 30-day money-back guarantee for purchases made directly through their website if you email support within 30 days and can show you followed the plan (for example, via screenshots). Generally, payments are non-refundable unless the money-back conditions are met or required by applicable law. If you purchased through a third-party platform (App Store/Google Play), refunds are typically handled by that platform - RiseGuide’s Help Center does not lay out a separate store refund process. If you believe a charge was unauthorized, keep records and contact RiseGuide support and your payment provider promptly.
Riseguide plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| 1‑WEEK PLAN | C$12.99 | Weekly | Unlock all premium features (as per In‑App Purchase) |
| 1‑MONTH PLAN | C$39.99 | Monthly | Unlock all premium features |
| 1‑YEAR PLAN | C$99.99 | Annual | Unlock all premium features |
Your consumer rights in Canada
In Canada, federal and provincial consumer protection laws require clear disclosure of recurring charges and accessible cancellation mechanisms for digital subscriptions. Depending on province and whether you consented to immediate access to digital content, you may have a statutory cooling-off or withdrawal right (commonly 14 days in some jurisdictions), but that right can be limited if you agreed to immediate access to digital services. Because RiseGuide’s 30-day money-back guarantee is conditional, retain all evidence of your purchase, communications and any attempts to cancel. If you cannot resolve a dispute with RiseGuide, you may escalate to your provincial consumer protection office or raise a dispute with your payment provider or bank.
Customer experiences
Public reviews are mixed. TrustPilot reviews (Canadian and global) often praise RiseGuide for clarity, ease of use and helpful content for personal growth. At the same time, complaints on Reddit, BBB Scam Tracker, BBB complaint pages and other review sites describe unauthorized or repeated charges, difficulty obtaining refunds, and disputes about pricing transparency. These reports suggest some users have experienced problems with unexpected recurring charges and frustrating refund or cancellation processes.
Documentation checklist
- Receipt or transaction record showing date, amount, and payment method
- Screenshots of the subscription page, app settings showing subscription active, and any renewal dates
- Copies of emails to/from RiseGuide (support confirmations or denials)
- Proof you followed the plan (for the 30‑day money‑back guarantee), if seeking that refund
- App Store / Google Play purchase receipts if purchased through a store
- Bank or card statements showing the charge (transaction IDs if available)
Common mistakes
Common errors include deleting the app but not cancelling the subscription (which leaves auto-renewal in place), cancelling after the renewal date and therefore being charged for another period, and failing to keep receipts or screenshots that help substantiate a refund claim. Relying solely on a single casual message or social post instead of documented, timestamped communications with support can make dispute resolution harder.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel in app / on website | Refund: Possible for website purchases under 30‑day guarantee (conditional) | Difficulty: Low to moderate (cancellation is immediate; refunds conditional) |
| Email support at support@riseguide.com | Refund: Possible if you meet money‑back terms or under applicable law | Difficulty: Moderate (response times vary; evidence often required) |
| App Store / Google Play purchase | Refund: Handled by the store (rules vary by platform) | Difficulty: Variable (depends on store policies and evidence) |
| Dispute through bank / payment provider | Refund: Possible but depends on provider and reason for dispute | Difficulty: Moderate to high (investigation may be required) |
After cancelling
After you cancel, keep copies of cancellation confirmations, receipts and all communications. If you need a refund and you purchased directly through RiseGuide, email support@riseguide.com quickly (within 30 days for the money‑back guarantee) and attach required evidence, such as screenshots proving you followed the plan. Review RiseGuide’s Terms of Use and Money‑Back Guarantee pages for details: Terms of Use, Money‑Back Guarantee. For context on reviews and common issues, see community feedback such as TrustPilot, and reported complaints at BBB Scam Tracker and other review sites.
Address
Celeb Innovations Limited, Georgoiou A, 83, Shop 17, Potamos Germasogeias, Limassol, 4047, Cyprus