Cancellation service #1 in United Kingdom
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Runna service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Runna: Easy Method
What is Runna
Runna is a training app that delivers structured, personalized running plans and syncing with popular devices to help users build endurance, train for events, and track progress. It offers premium features such as expert coaching, device integration, and tailored plans available through monthly or annual subscriptions.
How to cancel Runna
- App Store (iOS): Open your Apple device Settings → Subscriptions → select Runna → Cancel. Apple requires you cancel at least 24 hours before renewal; you retain access until the end of the current billing period. See Runna support: Unsubscribing from Runna Premium.
- Google Play (Android): Open Google Play → Payments & subscriptions → Subscriptions → select Runna → Cancel. Access continues for the remainder of the subscription period. See Runna support: Unsubscribing from Runna Premium.
- Web (Paddle): Sign in to the Paddle customer portal used for your web purchase and cancel there; your premium access remains until the end of the paid period. See Runna support: Unsubscribing from Runna Premium.
- Formal written cancellation (recommended for a paper trail): send a signed registered letter (raccomandata A/R) to Runna’s company address: The Run Buddy Ltd, Shelton Street 71‑75, London WC2H 9JQ, United Kingdom. Keep proof of posting and delivery.
What happens when you cancel
Cancelling prevents future automatic renewals but does not immediately remove your current premium access: you will keep premium features for the remainder of the already‑paid billing period. Cancellation does not automatically delete your Runna account or the data stored in it; consult the app or Runna’s terms if you wish to remove your account and data entirely. Any billing confirmations or receipts remain available for your records through the platform you used to subscribe.
Will I get a refund?
Refund requests must be made within 48 hours of subscribing and are handled by the platform you used to pay (Apple, Google Play, Paddle, or Strava); approval is at the platform’s discretion. After 48 hours, Runna does not provide pro‑rated refunds for annual plans, and you will generally need to rely on the platform’s own refund policy. Runna’s Terms state that by requesting immediate access and using the service you waive statutory “cooling‑off” or similar cancellation rights, and no refunds are available once auto‑renewal is simply turned off. For details and links on requesting refunds see Runna support: Requesting a refund and Runna’s terms at runna.com: Terms and Conditions.
Runna plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Runna Premium Monthly | C$27.99 | Monthly | Full access to app features, personalized training plans, device sync, expert coaching, cancel anytime |
| Runna Premium Annual | C$162.99 | Annual | Full access to app features, personalized training plans, device sync, expert coaching, save ~51% vs monthly |
Your consumer rights in Canada
Canadian consumers may have statutory rights such as a “cooling‑off” period under certain provincial laws, but Runna’s Terms indicate that by requesting immediate access to the service you explicitly waive those rights. That means if you begin using the service immediately after purchase, the standard right to cancel for a full refund within a fixed period may not apply. If you believe local consumer protection laws provide additional rights, you can raise the issue with the payment platform or the relevant provincial consumer protection office, but Runna’s contract language and platform policies will strongly influence outcomes.
Customer experiences
Users often praise Runna for clear, structured training plans, good device integration (e.g., Garmin), and responsive customer support that makes UI improvements quickly. Conversely, some customers report frustrations: limited plan pausing for injury, perceived lack of customization, cost concerns relative to value, and occasional technical issues such as failed run recordings or syncing problems. A few reviewers also report difficulties obtaining refunds or slow responses for refund requests.
Documentation checklist
- Subscription confirmation (email or in‑app), receipt or order ID, and the date/time of purchase
- Platform used to subscribe (Apple ID, Google Play account, Paddle order, etc.) and screenshots showing the subscription status
- Copies of cancellation confirmation, emails or chat with support, and proof of registered‑mail delivery if you sent a formal letter
Common mistakes
People commonly try to cancel inside the Runna app without realizing that billing is handled by the platform (Apple/Google/Paddle), so the platform-side subscription must be cancelled. Another frequent error is waiting until the renewal date - remember Apple recommends cancelling at least 24 hours before renewal to avoid an extra charge. Many assume cancelling immediately triggers a refund; in most cases it does not, especially outside the 48‑hour window or if you requested immediate access at purchase. Lastly, relying on support for an automatic refund can be slow - submit refund requests directly through the payment platform as well.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | Refunds handled by Apple; request within 48 hours recommended; approval at Apple’s discretion | Medium |
| Google Play (Android) | Refunds handled by Google Play; request via Google’s refund process; approval at Google’s discretion | Medium |
| Web (Paddle) | Refunds handled by Paddle (or associated payment provider); request within platform rules; limited pro‑rated refunds from Runna | Low - Medium |
| Formal registered mail to Runna | Cancels future renewals and creates a paper trail, but does not guarantee a refund; platform refund rules still apply | Low (to send) / Medium - High (to resolve disputes) |
After cancelling
Keep copies of all confirmations, receipts, and any communication with Runna or the payment platform. If you want to request a refund, act quickly (within 48 hours) and follow the refund process for the platform you used: contact Apple Support for App Store purchases, Google Play support for Android purchases, or Paddle for web purchases. Useful links: Runna’s unsubscribe guide at Unsubscribing from Runna Premium, refund guidance at Requesting a refund, and Runna’s terms at Terms and Conditions. If you experience unresolved issues, escalate with the payment platform or consider contacting your card issuer or local consumer protection office.
Address
For formal written cancellations, send a signed registered letter (raccomandata A/R) to:
The Run Buddy Ltd, Shelton Street 71‑75, London WC2H 9JQ, United Kingdom