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I hereby notify you of my decision to terminate the contract relating to the Sweatcoin service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Sweatcoin: Easy Method
What is Sweatcoin
Sweatcoin is a mobile app that converts steps into a digital currency used to redeem offers, discounts, or donate to charity. It tracks outdoor steps and offers a free tier plus paid subscription options for added benefits.
The service is operated by a company based in the UK and integrates with device motion/health data; many subscription purchases are handled either directly by Sweatcoin or through platform stores (Apple App Store, Google Play).
How to cancel Sweatcoin
Cancellation method depends on how you subscribed. If you bought the subscription through Apple or Google, you must cancel through that store. If you subscribed directly through Sweatcoin, you should send a formal cancellation request to their registered office and follow up with support. For Canadian users, sending a tracked or registered postal request can provide proof of delivery.
- Confirm where you bought the subscription: check your email receipt or the app’s account/subscription page.
- If billed through Apple: open Settings > your name > Subscriptions on your device, find Sweatcoin, and Cancel Subscription. For refunds, follow Apple’s refund process.
- If billed through Google Play: open the Google Play app > Profile > Payments & subscriptions > Subscriptions, select Sweatcoin and Cancel. Use Google Play’s refund request flow if needed.
- If billed directly by Sweatcoin: prepare a written cancellation letter including your full name, account email, subscription details, date of cancellation request, and a clear statement to terminate the subscription. Send this as a registered letter (raccomandata A/R) to the registered office: c/o OHS Secretaries Limited, 9th Floor, 107 Cheapside, London EC2V 6DN, United Kingdom. Request written confirmation and keep a copy and tracking proof.
- After sending, follow up with Sweatcoin support via the app or their support site and retain all correspondence and delivery receipts.
What happens when you cancel
When you cancel a paid Sweatcoin subscription it typically remains active until the end of the current billing period; after that date you will lose access to paid features but retain your free account and any earned sweatcoins unless the company’s terms specify otherwise.
Your account data (profile, step history, earned coins) is usually retained under Sweatcoin’s privacy policy; you can request data access or deletion separately. Cancellation does not automatically erase personal data - submit a data deletion request if desired and follow any verification steps Sweatcoin requires.
Will I get a refund?
Refunds depend on where the subscription was purchased and the company’s policies. Subscriptions bought via Apple or Google are subject to the store’s refund rules and may be refunded or prorated by the store. Direct purchases from Sweatcoin are governed by Sweatcoin’s refund policy and consumer protection rules; refunds are not guaranteed and are often provided only in certain circumstances (eg, billing errors or misrepresentation).
If you believe you qualify for a refund (wrong charge, duplicate billing, or failure to provide the service), contact Sweatcoin support immediately, provide receipts and evidence, and consider requesting a chargeback from your bank or card issuer if you cannot resolve the issue. Keep in mind provincial consumer protection laws in Canada may affect your options.
Sweatcoin plans and pricing
| Plan | Price (CAD) | Billing period | Notes |
|---|---|---|---|
| Free | $0 | N/A | Basic step-tracking and access to marketplace offers. |
| Premium / Paid Tier | Varies | Monthly / Annual | Enhanced features (varies by offer and region). |
| In-app purchases & Marketplace | Varies | One-off / Subscription | Offers and partner products vary by time and region. |
Your consumer rights in Canada
Canadian consumers are protected by federal and provincial consumer protection laws that require clear disclosure of terms and prohibit false or misleading statements. Rights and remedies vary by province; some provinces provide enhanced protections for distance or online contracts. If a service is misrepresented, not delivered, or billed incorrectly, you may be entitled to a remedy such as a refund, cancellation, or compensation under provincial legislation.
For subscription disputes you can also request chargeback assistance from your payment provider, file complaints with provincial consumer protection offices, or seek guidance from federal resources like the Competition Bureau. Keep documentation of all communications and receipts to support any claim.
Customer experiences
User reports are mixed: some Canadian users cancel without issue via the App Store or Google Play and receive expected billing stops, while others who purchased directly report longer response times and difficulty obtaining refunds. Positive experiences commonly note prompt resolution when contacting the platform store; negative reports often involve delays in direct support and the need to escalate with proof of delivery or chargeback requests.
Because experiences vary, preserving receipts, screenshots, and proof of any registered mail improves the chance of a timely resolution.
Documentation checklist
- Account email/username and registration date
- Receipt or proof of purchase (Apple/Google/store confirmation)
- Subscription ID or transaction reference
- Date and time of cancellation request and any app-store cancellation screenshots
- Copy of the registered letter and postal tracking/proof of delivery
- All correspondence with Sweatcoin support (emails, in-app messages)
Common mistakes
Common errors include cancelling the account but not the subscription in the App Store or Google Play (which results in continued billing), failing to retain receipts or cancellation confirmations, and assuming deleting the app cancels the subscription. Another frequent mistake is sending an informal email without a return receipt - use tracked or registered mail for direct cancellations to the company’s registered office and request written confirmation.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store cancellation | Possible via Apple policy (Varies) | Easy |
| Google Play cancellation | Possible via Google policy (Varies) | Easy |
| Direct cancellation via registered letter to Sweatcoin office | Varies; depends on company policy and evidence | Medium - Hard |
After cancelling
After you cancel, keep copies of the cancellation confirmation, receipts, and any delivery/tracking records. If billing continues, contact your payment provider to dispute the charge and supply documentation. For further help or to lodge complaints, use official consumer protection resources.
Useful links: Sweatcoin support and help pages, app-store subscription help pages, Canada Post registered mail information, and Government consumer resources.
Support and reference links (examples): Sweatcoin Support, Sweatcoin main site, Cancel subscriptions on Apple devices, Cancel subscriptions on Google Play, Canada Post registered mail, Competition Bureau of Canada.
Address
Send registered cancellation letters to the registered office for disdete (as specified): c/o OHS Secretaries Limited, 9th Floor, 107 Cheapside, London EC2V 6DN, United Kingdom.