Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – The Gym Ltd
588 Via Mattino Way
K2J 6B9 Nepean
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the The Gym Ltd service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation The Gym Ltd: Easy Method
What is The Gym Ltd
The Gym Ltd is a budget-focused fitness chain offering gym access and classes through membership plans. Memberships are governed by a written membership agreement that sets out fees, cooling-off rights, cancellation procedures and refund rules.
How to cancel The Gym Ltd
- Within the first 14 days from the start of your membership: cancel without giving a reason by emailing membership@thegymgroup.com, using the Member Area, or the contact form on the website. Refunds (joining fee, membership amounts) are processed within 14 days of your cancellation notice (subject to deduction for any usage at the one‑Day Pass or pro‑rata rate). See the membership agreement.
- Monthly card payments via recurring card: contact Customer Service via live chat (through the app or Member Area) at least five working days before your next billing date to stop the next charge; missing the 5‑day window is likely to result in the next payment being taken. See the Help & Support FAQs.
- After the 14‑day cooling-off period: the standard contractual approach is to cancel by contacting Customer Service or by stopping the Direct Debit / Pre‑Authorized Debit (PAD). Note that cancelling PAD without notifying the gym may not produce a refund for the unused period and could trigger follow-up collection action.
- If you subscribed via the App Store or Google Play: cancellation and subscription management must be done through the relevant platform’s subscription settings (not through The Gym Ltd’s internal cancellation flow).
- For a paper record/proof of receipt, send cancellation notice by registered mail (raccomandata A/R) to the company address and keep the tracking/receipt as proof.
What happens when you cancel
When you cancel within the contractual 14‑day cooling-off period the company processes a refund for eligible amounts within 14 days. If you cancel after that period, most memberships end immediately but the company’s terms typically state there is no refund for unused billing periods. Access to the gym is usually ended on cancellation; your membership account and contact details may be retained under the gym’s privacy and record‑keeping policies. If you revoke a PAD, your bank may accept or challenge that depending on timing and the gym’s claims; keep records in case you need to dispute further charges.
Will I get a refund?
Yes - but only under the contractual 14‑day cooling‑off right. If you cancel inside that 14‑day period you are generally entitled to a refund of Joining Fee, Membership Amount and Monthly Membership Amount paid, minus any usage charges (calculated at a one‑Day Pass rate or pro‑rata for days used). Refunds are processed within 14 days of the cancellation notice according to the membership agreement. After the 14‑day period, the membership terms state that no refunds are given for unused membership periods even if you stop payments.
If you are billed after you have properly cancelled, you can discuss the charge with The Gym Ltd and your bank. In Canada PAD rules allow you to revoke a direct debit authorization and to request refunds for improper or unauthorized withdrawals; timelines and processes vary, so contact your financial institution promptly if unwanted charges appear.
The Gym Ltd plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly Subscription | C$70.00 | Monthly | Reported user subscription price in Canada (Oct 2025) |
| Annual Subscription | C$150.00 | Annual | Reported user subscription price in Canada (Oct 2025) |
| Older Monthly Rate (Reported) | C$25.00 | Monthly | Reported historical user price in Canada |
Your consumer rights in Canada
Provincial consumer protection laws differ across Canada and may or may not automatically provide a cooling‑off period for gym memberships. The Gym Ltd’s written membership agreement provides a contractual 14‑day cooling‑off right, which generally exceeds minimum requirements in many provinces. Businesses must provide clear cancellation and refund terms; if you experience unclear terms or poor cancellation practices you can raise the issue with your provincial consumer protection office or a comparable enforcement body.
For direct debits (PADs) in Canada, consumers can contact their bank to revoke authorization and to request refunds for unauthorized or improper withdrawals; timelines and remedies vary by institution, so act quickly if unauthorized charges continue after cancellation. For general federal consumer guidance see the Government of Canada consumer pages.
Customer experiences
Reviews are mixed. Many customers praise friendly staff, motivating trainers, a variety of classes and an affordable basic offering; certain branches and trainers receive consistent, positive mention. On the other hand, common criticisms include difficulty or stress in cancelling memberships, poor communication from staff, slow or missing responses, issues with cleanliness and equipment maintenance, crowded conditions, and disputes over admin or penalty fees. Because experiences vary by branch and by individual circumstances, keep documentation of your interactions and check local branch reviews if branch quality is a key factor.
Documentation checklist
- Copy of your membership agreement/contract (scan or photo)
- Membership number or account ID and start date
- Receipts or bank statements showing payments and any joining fee
- Screenshot or copy of your cancellation request (email, contact‑form submission, chat transcript)
- Registered mail receipt or tracking proof if you sent a physical cancellation
- Bank confirmation of PAD revocation or dispute reference (if used)
- Notes of dates/times you contacted Customer Service including agent names if provided
Common mistakes
Common errors include missing the 14‑day cooling‑off window and expecting a refund after it expires; failing to use the required live chat cancellation route for recurring card payments at least five working days before the next billing date; assuming that simply stopping a direct debit will automatically generate a refund; and attempting to cancel an App Store or Google Play subscription through the gym rather than the platform. Not keeping written proof of cancellation or receipts makes disputes harder to resolve.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel within 14 days (email / Member Area / contact form) | Yes - joining fee and membership amounts refunded minus usage; processed within 14 days | Low |
| Cancel recurring card via live chat (≥5 working days before billing) | No refund for unused future periods if after 14 days; avoids next charge if timely | Medium (timing requirement) |
| Stop Direct Debit / contact after 14 days | No refund for unused billing periods per terms; may require bank help if billed subsequently | High (risk of follow-up collection and disputes) |
| Cancel via App Store / Google Play (manage through platform) | Refunds handled by the platform - subject to their rules | Medium - High (varies by platform) |
| Send registered mail notice | Refund outcome depends on timing and terms; provides strong proof of notice | Medium (good evidence but not automatic refund) |
After cancelling
After you cancel, monitor your bank and card statements for at least 90 days to confirm no further charges. If an unauthorized charge appears, contact your bank immediately about revoking the PAD and disputing the transaction. Keep all records related to the cancellation and any communications. Useful links: membership agreement (thegymgroup.com membership agreement), Help & Support FAQs (thegymgroup.com faqs), and user reviews and experiences (Trustpilot). For PAD and dispute guidance you may also consult your financial institution and federal/provincial consumer protection resources (Government of Canada consumer information).
Address
For registered mail / raccomandata A/R (proof of receipt):
588 Via Mattino Way, Nepean, ON K2J 6B9, Canada