Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Total Fitness
Wilmslow Way
SK9 3PE Handforth Wilmslow
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Total Fitness service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Total Fitness: Easy Method
What is Total Fitness
Total Fitness appears to be a fitness app/service that offers premium features via in‑app purchases listed on the App Store in Canada. Public information about the company’s plan durations, full feature sets and direct billing practices is limited; pricing seen on the App Store shows multiple premium price points but does not specify whether those are monthly, annual or one‑time charges.
How to cancel Total Fitness
How you cancel depends on how you were billed (App Store purchase vs. direct billing). Use the method below that matches your purchase route. If you intend to dispute a charge or file an appeal, sending a registered postal letter with acknowledgement of receipt is recommended for proof; email and in‑app cancellation are commonly accepted options as well.
- If you purchased via the Apple App Store: cancel the subscription through your Apple ID subscriptions (Settings on iPhone/iPad or via Apple Support: Manage Subscriptions), then keep the confirmation screenshot or email.
- If you were billed directly by Total Fitness (card, bank or invoiced account): first contact Total Fitness customer support by email with your membership details, request cancellation in writing and keep copies. If no response, send a registered postal letter (address below) requesting cancellation and acknowledgement of receipt.
- If the app provides an in‑app “Cancel” or “Manage Subscription” option, use it and retain screenshots showing the cancellation confirmation.
- If you intend to appeal a refused cancellation or seek a refund, include all supporting documentation and consider sending the appeal by registered mail to the company address for a paper trail.
What happens when you cancel
When you cancel a subscription purchased through the App Store, Apple typically stops future renewals but you may retain access for the remainder of the paid period. If billing was done directly by Total Fitness, the company’s terms (which are not publicly detailed) determine whether access ends immediately or at the end of the paid period. In all cases, cancellation should stop future automatic charges but does not automatically erase account data; request data deletion explicitly if you want personal data removed.
Will I get a refund?
Refund entitlement depends on where and how you purchased the service and on the provider’s refund terms. For App Store purchases, refunds are handled by Apple - you typically request a refund through Apple’s report-a-problem process and the outcome is determined by Apple. For direct charges by Total Fitness, refunds depend on the company’s policy and timing; you should request a refund in writing and provide evidence of any problems. If the company refuses and you believe the charge is improper, you can contact your card issuer to dispute the charge or seek guidance from your provincial consumer protection office.
Total Fitness plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Totalfit Premium | C$27.99 | Unknown | In-app purchase listed on App Store |
| Totalfit Premium (higher tier) | C$88.99 | Unknown | In-app purchase listed on App Store |
| Special Price | C$49.99 | Unknown | In-app purchase listed on App Store |
Your consumer rights in Canada
Canadian consumer protection for subscriptions and digital goods varies by province and by how the charge was made. You generally have the right to clear information about recurring charges and a mechanism to cancel future renewals. If you were billed without valid consent, you can dispute the charge with your payment provider. For problems with refunds or unfair business practices, contact your provincial/territorial consumer protection office, and consider filing a complaint with local regulators or seeking resolution through small claims court if necessary. Keep records of all communications and receipts.
Customer experiences
Publicly available details specific to Total Fitness are scarce. In general for similar apps, typical experiences include straightforward cancellations when done through the App Store, mixed results when contacting small developers directly, and delays in receiving written confirmation. Some users report needing proof (screenshots, receipts, postal tracking) to resolve billing disputes; others find the App Store refund route faster for in‑app purchases. Expect variability depending on purchase route and responsiveness of the provider.
Documentation checklist
- Order receipt or App Store purchase receipt (screenshot or email)
- Account or membership ID, username or email used with Total Fitness
- Date(s) of purchase and of attempted cancellation
- Screenshots of subscription management screens or cancellation confirmations
- Copies of emails sent/received and postal tracking/acknowledgement of receipt
- Bank or card statements showing the charge
Common mistakes
Common mistakes include assuming an in‑app cancellation was completed without saving confirmation (always keep a screenshot), cancelling the app but not the subscription in your App Store account, and waiting too long to act after an unexpected charge. Another frequent error is not checking whether the purchase was through Apple or billed directly - that determines which process and refund path to use. Example: deleting the app without cancelling the subscription in Apple ID can leave automatic renewals active.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Email to Total Fitness | Possible if billed directly and provider agrees; outcome depends on provider policy | Medium |
| Post (registered mail to company address) | Possible if billed directly; provides strongest proof for appeals or disputes | Medium - Hard (takes time) |
| App (Apple subscriptions / App Store) | Refunds handled by Apple - request via Apple’s report/refund process; immediate stop of renewals is typical | Easy to cancel; refund decision varies |
After cancelling
After cancellation, keep all confirmation receipts and monitor your bank and card statements for at least one or two billing cycles to ensure no new charges appear. If you were billed via the App Store and need a refund, use Apple’s report-a-problem system; if you were billed directly and the company refuses a refund, contact your card issuer to dispute the charge and consider filing a complaint with your provincial consumer protection office. Helpful resources include Apple’s subscription support and Government of Canada consumer information pages for next steps and contact details.
Address
Total Fitness
Wilmslow Way
Handforth
Wilmslow
Cheshire SK9 3PE
United Kingdom