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I hereby notify you of my decision to terminate the contract relating to the Trufit service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Trufit: Easy Method
What is Trufit
Trufit (also seen as TruFit & Wellness in Canada) offers fitness, nutrition and wellness coaching delivered as single sessions and multi‑week programs. Services include one‑hour coaching sessions in life and goal coaching, nutritional and habit‑change coaching, and packaged transformation or combined fitness/mindfulness weekly programs.
Entities using the name "Trufit" may operate in different countries; pricing information below reflects the Ontario/Canada offering, while formal legal correspondence may need to be sent to the company address in Latvia (see Address section).
How to cancel Trufit
- Review your contract or receipt to confirm cancellation terms, notice periods, auto‑renewal clauses, and refund language.
- Contact Trufit customer support first (email or phone) and request cancellation, noting date, membership ID and reason. Keep a copy of any replies.
- Prepare a written cancellation letter including your full name, account/membership ID, date of purchase, services to cancel, and a clear statement that you are cancelling the contract.
- Send the written cancellation by registered/certified mail to SIA Trufit at the address below (this creates proof of delivery). Keep the tracking number and receipt.
- If you paid by credit or debit card and do not receive a satisfactory response, contact your card issuer to discuss a dispute or chargeback; provide the contract, proof of cancellation, and postal tracking information.
- Follow up if you do not receive confirmation within the company’s stated timeframe; retain all correspondence and proof of delivery for complaints or disputes.
What happens when you cancel
After you submit a cancellation, the provider may either terminate access immediately or allow access until the end of the paid period, depending on the contract terms. Automatic renewals should stop once cancellation is processed, but you should obtain written confirmation.
The company will retain records of the contract and communications for its business and legal purposes; if you want deletion of personal data you may need to make a separate data‑privacy request in writing and refer to the provider’s privacy policy. If the provider is outside Canada, enforcement and data access may be subject to that jurisdiction’s rules.
Will I get a refund?
Refunds depend on your specific agreement and whether services were delivered. Single sessions already used are typically not refundable. Prepaid packages or multi‑session programs are often handled on a prorated basis for unused sessions, subject to the provider’s stated policy and any cancellation fees.
Exceptions may apply if the company materially misrepresented services, failed to deliver promised services, or violated applicable consumer protection laws. To request a refund, submit evidence (receipts, session dates, correspondence) and a written refund request when you send your cancellation.
Trufit plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Life & Goal Coaching (per session) | C$105.00 | Per session | 1‑hour wellness coaching session |
| Nutritional/Holistic/Habit‑Change/Stress‑Mgnt Coaching (per session) | C$105.00 | Per session | 1‑hour personalized coaching session |
| 12‑Week Transformation Program | C$116.66 per session | Per session (total C$1,399.92) | 12 weekly fitness, nutrition, and wellness sessions |
| Body and Mind Wellness Program | C$105.00 per session (C$210/week) | Per week | Two fitness + mindfulness sessions per week |
Your consumer rights in Canada
Consumers in Canada are protected by federal and provincial consumer protection laws that address unfair practices, false or misleading representations, and certain cancellation and disclosure rules. Remedies can include refunds, credits, or contract rescission where a supplier breaches the agreement or misrepresents services.
If the vendor is located outside Canada, jurisdictional limits can complicate enforcement, but Canadian payment card networks and issuers still allow disputes and chargebacks for unauthorized or undelivered services. You may also file complaints with your provincial consumer protection office or pursue a claim in small claims court for unpaid refunds.
Customer experiences
Customers report a mix of outcomes: many find coaching sessions valuable and have no issues with scheduling, while others describe delays in customer support, billing disputes over auto‑renewals, and variable refund handling for prepaid packages. Positive experiences often cite knowledgeable coaches and flexible scheduling; negative experiences frequently involve long response times and the need to provide documented proof for refunds.
Documentation checklist
- Original contract or membership agreement (signed or emailed copy)
- Receipt or invoice showing payment amount, date, and method
- Membership or client ID and session attendance records
- Copies of emails, chat transcripts or call logs with support
- Written cancellation letter and postal tracking number/receipt
- Bank or card statements showing charges to the provider
Common mistakes
Common errors include failing to read cancellation clauses (notice periods or fees), relying only on informal emails without confirming receipt, not sending a written cancellation by registered mail, and discarding documentation like receipts or tracking numbers. Another pitfall is assuming an automatic refund will occur without explicitly requesting it and providing the required evidence.
For example, a member who only sends a single informal email may later be charged for an auto‑renewal because the provider’s policy requires written notice; similarly, discarding postal receipts removes key proof needed for a chargeback or complaint.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Email/phone support | Possible (depends on policy) | Low |
| Registered/certified mail cancellation | Possible/Partial (strongest proof) | Medium |
| Chargeback via card issuer | Possible (if eligible) | Medium - High |
| File provincial consumer complaint or small claims | Possible (may result in refund/order) | High |
After cancelling
Keep all records of your cancellation, postal receipts, and any written confirmation from the provider. If you do not receive a satisfactory response within the timeframe specified in your contract, begin the dispute process with your card issuer and consider filing a complaint with provincial consumer protection authorities.
Helpful official resources: Financial Consumer Agency of Canada, Competition Bureau of Canada, Consumer Protection Ontario, and Better Business Bureau (Canada). If you need data‑privacy guidance across borders, see general resources such as GDPR information for international contexts.
Address
Send written cancellation by registered/certified mail to:
SIA Trufit
Brivibas street 102 - 1
Riga, LV‑1001
Latvia
Recommendation: send by registered mail (e.g., raccomandata A/R or your country’s certified post) to ensure tracking and a proof of receipt. Keep the tracking number and postal receipt for your records.