Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Weight Watchers
1415 Joshua's Creek Drive, 2nd Floor
L6H 7G4 Oakville
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Weight Watchers service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Weight Watchers: Easy Method
What is Weight Watchers
Weight Watchers (WW) is a commercial weight-management program combining a subscription-based digital platform, tracking tools, and optionally in-person or virtual workshops. In Canada, WW offers several membership types (Monthly Pass, Commitment Plans, prepaid Savings Plans, Workshops or Website/Apps only) designed to provide guidance on nutrition, activity and behaviour change through its app, community features and professional support.
How to cancel Weight Watchers
- Online self-service: Sign in to your WW Canada account and follow the cancellation path on the membership or billing page; see the official cancellation page at weightwatchers.com - Cancel.
- By phone (immediate processing in some provinces): Call Customer Care at 1-800-651-6000 - note that immediate cancellation by phone is available in Ontario, Quebec, Nova Scotia and Manitoba.
- Email option for Monthly Pass changes: For Workshops-only or Website/Apps-only cancellations and certain Monthly Pass matters, you can contact cancelmp@weightwatchers.ca as stated in WW’s Monthly Pass Cancellation Policy.
- Registered mail: If you need proof of delivery for legal or consumer-rights reasons, send a signed cancellation notice by registered mail (raccomandata A/R) to WW Canada’s corporate address.
What happens when you cancel
When you cancel, your access and billing depend on the plan type. Standard one-month plans generally remain active until the end of the current membership month and will not renew after that point. Commitment (multi-month) plans typically continue through the current membership month, with cancellation taking effect at the month’s end. Prepaid Savings Plans remain active through the prepaid period unless different terms apply. WW retains account data according to its policies; you should review privacy and terms for details on data retention. Auto-renewal will stop at the end of the applicable billing period once cancellation is processed.
Will I get a refund?
Fees are generally non-refundable, including the full month’s fee for any elapsed portion, except in specific circumstances described in WW’s terms. If you cancel a prepaid Savings Plan during the prepaid period, WW will refund any difference between the prepaid amount and what you would have paid under standard monthly pricing. If you cancel within the statutory cooling-off window (commonly 10 days outside Quebec for new purchases), you may be entitled to a full refund of the initial subscription amount, subject to the applicable law. Provincial consumer laws and certain extenuating circumstances (for example, death, disability, relocation, or WW’s termination of service not for cause) can also entitle you to a pro-rated refund of the unused portion. For full details consult WW’s cancellation and terms pages: WW cancellation and WW terms and conditions.
Weight Watchers plans and pricing
| Plan | Typical pricing / notes |
|---|---|
| Monthly Pass (Digital) | Varies |
| Commitment Plans (multi-month) | Varies |
| Prepaid Savings Plans | Varies |
| Workshops only | Varies |
| Website/Apps only | Varies |
Your consumer rights in Canada
Consumer cancellation rights vary by province. Manitoba consumers have a seven-day written cancellation right with a full refund for contracts signed in that province. Ontario residents may cancel within ten days of receiving the written agreement without reason and must receive refunds within 15 days. Saskatchewan also provides a seven-day cooling-off right with refunds required within 15 days. In Quebec, the Consumer Protection Act gives specific rights: before performance of the principal obligation you may cancel without penalty; once performance begins, cancellation entitlements are calculated based on the contract duration (in some cases a limit of one‑tenth of the total price applies). Outside these provinces, WW’s contract generally provides a ten-day cooling-off period allowing a full refund of the initial subscription under the stated terms. Always check the WW terms and applicable provincial legislation for exact time frames and procedures: WW terms - meetings.
Customer experiences
Reviews are mixed. Many members praise WW’s responsive care team, professional nutrition guidance and the app’s usability and tracking tools; they often highlight the community support and structured program as helpful. Conversely, recurring negative feedback includes difficulty cancelling, unwanted billing after attempted cancellation, confusion around auto-renewal and limits on live customer support. Users also report occasional opacity around billing and frustration with differences between app and web functionality. For user reviews see sources such as Trustpilot and other public forums, keeping in mind individual experiences vary.
Documentation checklist
- Account details: username/email used for WW and membership ID (if available).
- Proof of purchase/receipt (initial subscription confirmation or invoice).
- Contract or written agreement (if you received one at purchase).
- Cancellation request proof: screenshots of online cancellation, email copy, or signed letter; if sending by post, use registered mail (raccomandata A/R) to create delivery proof.
- Any correspondence with Customer Care (dates, agent names, case numbers).
Common mistakes
Common errors include assuming cancellation processed immediately without verifying end-date, failing to gather proof of cancellation (screenshots or confirmation emails), and not checking which plan type you purchased (prepaid vs. monthly vs. commitment) so you misunderstand when access or billing stops. Another frequent mistake is relying solely on the app when the website or Customer Care route is required for certain cancellations, which can delay processing. Example: a member cancels in-app but the Monthly Pass’s policy required an email or phone cancellation for immediate effect in their province - the result can be an unexpected charge.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Online self-service (website) | Generally no; possible full refund if within statutory cooling‑off period or other exceptions | Low |
| Phone (1-800-651-6000) | Same refund rules as online; immediate processing available in ON, QC, NS, MB | Low - Medium |
| Email (cancelmp@weightwatchers.ca) | Same refund rules; useful for Monthly Pass/workshops adjustments | Medium |
| Registered mail (proof of delivery) | Same refund rules; best for asserting statutory rights and creating evidence | Medium - High |
After cancelling
After you cancel, verify the cancellation confirmation (email or on-screen message) and note the date access will end. Monitor your bank or card statements for any unexpected charges and contact Customer Care immediately if billing continues. If you believe provincial consumer-law protections apply (for example Manitoba, Ontario, Saskatchewan or Quebec provisions), reference the specific statute in any dispute and retain all documentation. Helpful links: WW cancellation page (Cancel), WW general cancellation/terms (Cancellation), and WW meetings/terms section (Terms - Meetings). If needed, escalate with your provincial consumer protection office or your payment provider to dispute charges.
Address
WW Canada, ULC.
1415 Joshua's Creek Drive, 2nd Floor
Oakville, ON L6H 7G4
Canada