Service de résiliation N°1 en Canada
Madame, Monsieur,
Je vous notifie par la présente ma décision de mettre fin au contrat relatif au service World Gym.
Cette notification constitue une volonté ferme, claire et non équivoque de résilier le contrat, à effet à la première échéance possible ou conformément au délai contractuel applicable.
Je vous prie de prendre toute mesure utile pour :
– cesser toute facturation à compter de la date effective de résiliation ;
– me confirmer par écrit la bonne prise en compte de la présente demande ;
– et, le cas échéant, me transmettre le décompte final ou la confirmation de solde.
La présente résiliation vous est adressée par e-courrier certifié. L’envoi, l’horodatage et l’intégrité du contenu sont établis, ce qui en fait un écrit probant répondant aux exigences de la preuve électronique. Vous disposez donc de tous les éléments nécessaires pour procéder au traitement régulier de cette résiliation, conformément aux principes applicables en matière de notification écrite et de liberté contractuelle.
Conformément aux règles relatives à la protection des données personnelles, je vous demande également :
– de supprimer l’ensemble de mes données non nécessaires à vos obligations légales ou comptables ;
– de clôturer tout espace personnel associé ;
– et de me confirmer l’effacement effectif des données selon les droits applicables en matière de protection de la vie privée.
Je conserve une copie intégrale de cette notification ainsi que la preuve d’envoi.
Cancellation World Gym: Easy Method
What is World Gym
World Gym is an international fitness club chain with locations across Canada offering a range of membership plans, class access, and amenities such as cardio equipment, free weights, group classes and premium services (tanning, saunas, recovery zones) depending on the club and plan. Individual provinces and individual World Gym clubs (for example World Gym Québec and locations in British Columbia and Ontario) publish their own plan details, billing practices and terms.
How to cancel World Gym
- Check your contract and membership type: annual vs FLEX/VIP/Premium FLEX and whether you have an app-based subscription. World Gym Québec states annual memberships do not auto-renew while FLEX memberships (VIP & Premium FLEX) can be cancelled anytime with a 30-day notice; some FLEX plans can be cancelled via the app. See the club FAQ for specifics: World Gym Québec FAQ.
- Use a written cancellation signed by you. As recommended in standard procedures and your contract, send the signed cancellation by registered/certified mail so you have proof of delivery (the pipeline address: 114 Woodlawn Rd Unit 112, Dartmouth NS B2W 2S7, Canada). Keep a copy of the signed letter and the mailing receipt.
- Include in your cancellation: full name, membership number, club location, date you want membership to end (if required), statement requesting to cancel and to stop further charges, and a request for written confirmation of cancellation.
- If you’re in Ontario and you received a written contract and paid $50 or more in advance, consider whether you are within the 10‑day cooling‑off period under provincial law (see details below) and include a clear statement invoking that right if applicable: Ontario consumer info.
- If the club allows online or app cancellation for your plan (some Québec FLEX/app plans do), follow the app/website process and still keep screenshots and confirmation emails.
- As a last resort, note third‑party services (e.g., Xpendy) can send registered cancellation letters on your behalf, but these are not official World Gym processes; they may offer a guarantee within their terms - review them before use: Xpendy World Gym page.
What happens when you cancel
Cancellation effects depend on your plan and the club’s terms. For many monthly plans you will retain access through the end of the billing period already paid for; for annual plans the club’s stated renewal and expiry rules apply. World Gym Québec notes an expiry/renewal practice that includes a 14‑day window after membership expiry during which you can renew at the same monthly rate without penalty.
After cancellation, expect the club to send written confirmation if they follow proper procedure; keep all confirmations. If billing continues after cancellation, you should contact the club in writing and, if necessary, your bank or card issuer to dispute charges while you pursue formal escalation.
Will I get a refund?
World Gym Québec’s publicly available FAQ does not state an explicit, general refund policy for early cancellations. Refunds for unused time or prepaid amounts are therefore not clearly guaranteed in that source. Provincial consumer protection laws can create limited cancellation rights (for example Ontario’s 10‑day cooling‑off right described below), but outside of those statutory rights refunds are handled according to your contract and the club’s internal policies.
If you believe you are owed a refund (for example, within a statutory cooling‑off period or for a prepaid portion not used), request it in writing, reference the relevant clause or law, and keep evidence. If the club refuses, you can escalate to your provincial consumer protection office, file a complaint with the Better Business Bureau or consider a payment dispute with your bank or credit card issuer.
World Gym plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Penticton Basic | C$55.00 | Monthly | Gym access; includes $35 enrollment, $20 bi-annual enhancement fee |
| Penticton VIP | C$69.00 | Monthly | Unlimited classes, tanning, hydro massage, annual travel card; $35 enrollment, $20 bi-annual enhancement fee |
| Penticton Ultimate | C$99.00 | Monthly | VIP perks plus cold plunge, vitality booth, body composition analysis, infrared sauna; $35 enrollment, $20 bi-annual enhancement fee |
| Penticton Drop-In | C$18.00 | Per Day | Day use including one WGX or WGA class |
| Québec Basic (Annual) | C$17.99 | Monthly | Annual contract; cardio, free weights, multi-club, daycare, group classes, tanning, sauna, pool/jacuzzi, etc. |
| Québec VIP (Annual) | C$27.99 | Monthly | All Basic features plus additional perks |
| Québec Premium (Annual) | C$99.99 | Monthly | Includes Zone Recup, towel service, full amenities |
| Québec VIP FLEX | C$39.99 | Monthly | Annual membership billed monthly, cancellable with one month notice; includes VIP amenities |
| Québec Premium FLEX | C$119.99 | Monthly | Annual membership billed monthly, cancellable with one month notice; includes Premium amenities |
| Québec 1-Month VIP (flex) | C$125.00 | One-time (two installments) | One-month VIP access, payable in 2 installments |
| Québec Premium Annual (App) | C$99.99 | Monthly | Premium membership via app, full amenities |
| Québec Premium FLEX (App) | C$119.99 | Monthly | Cancellable Flex Premium membership via app, full amenities |
| Québec Day Pass (Premium) | C$29.00 | Per Day | One-day access to premium amenities; taxes included |
Your consumer rights in Canada
Consumer protections for gym and fitness contracts vary by province. In Ontario, the Consumer Protection Act gives consumers a 10‑day cooling‑off period after receiving a written copy of a contract during which they can cancel without reason if they paid $50 or more in advance; see Ontario’s government guidance. Quebec and other provinces have their own consumer protection rules; World Gym Québec’s FAQ documents renewal and cancellation practices but does not publish a universal refund guarantee. Always obtain and keep a written copy of your contract and check your provincial consumer protection office for precise statutory rights before signing.
Customer experiences
Reported experiences are mixed. Positive reports (for example some World Gym Canada locations) praise clean facilities, friendly staff and well-maintained equipment. At the same time, multiple negative reviews and complaints exist: customers at certain locations (Scarborough, Guelph, Niagara Falls and other clubs referenced in public reviews) report difficulties cancelling, continued billing after cancellation attempts, poor communication, and in some cases threats of collections despite prior cancellation attempts. These patterns underscore the importance of documented written cancellation and monitoring billing after you submit a cancellation request. Sources include local review sites and complaint boards such as the Better Business Bureau and public review platforms.
Documentation checklist
- Signed written contract (keep a full copy)
- Proof of membership number and club location
- Receipts or statements showing payments and dates
- Signed cancellation letter (keep your copy)
- Registered/certified mail receipt and delivery confirmation
- Any email confirmations, app screenshots, or message threads
- Bank or credit card statements showing ongoing charges (if applicable)
Common mistakes
Many problems come from informal or incomplete cancellation attempts. Examples: cancelling only by phone without a signed written cancellation and proof of delivery; assuming an in-person cancellation was processed when no written confirmation was issued; not checking whether your plan is annual vs. flex (annual plans may have different renewal rules); failing to invoke a statutory cooling-off right when eligible; and not monitoring bank statements after cancellation. These mistakes make disputes harder to resolve and may allow charges to continue.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| In‑person cancellation | Possible but not guaranteed; depends on club policy and proof | Medium - High (reports of inconsistent processing) |
| Registered letter (signed written cancellation) | Best evidence for refund/dispute requests; refund depends on contract and timing | Low (recommended; provides proof of delivery) |
| Online/app cancellation (if allowed for your plan) | May stop billing immediately for app-enabled FLEX plans; refund depends on terms | Low - Medium (easy if supported, verify confirmation) |
| Third‑party cancellation service (e.g., Xpendy) | Service may help deliver notice; refund handling remains with the club | Medium (convenient but not an official club process) |
| Invoke provincial cooling‑off period (e.g., Ontario 10 days) | Cancels contract with statutory right; may entitle you to stop payments made in advance per law | Low (if within time limit and statutory conditions met) |
After cancelling
After you submit cancellation, monitor your bank and card statements for at least two billing cycles. If charges continue, send a follow-up certified letter referencing your original cancellation and the delivery receipt, ask for written confirmation, and submit a dispute to your card issuer if necessary. If the club still refuses or ignores a valid cancellation, escalate to your provincial consumer protection office and consider filing a complaint with the Better Business Bureau or small‑claims court if warranted. Helpful resources: World Gym Québec FAQ (wgq.ca FAQ), Ontario consumer guidance (ontario.ca), and third‑party services information such as Xpendy if you consider outsourcing delivery of cancellation notices.
Address
Send signed written cancellations by registered/certified mail to:
114 Woodlawn Rd Unit 112, Dartmouth NS B2W 2S7, Canada