Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Xercise4Less
Hollinsbrook Way Edinburgh House
BL9 8RR Bury
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Xercise4Less service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Xercise4Less: Easy Method
What is Xercise4Less
Xercise4Less is a budget gym operator known for low-cost, no-frills memberships and 24/7 access models in some markets. The brand operates under different corporate names in various countries; verified pricing for Canada in early January 2026 relates to X Fitness Inc., and cancellation and customer-service experiences reported online are primarily from UK and Canadian user reports.
Memberships are typically rolling monthly or annual plans with an access card requirement and a monthly direct-debit or pre-authorized payment for fees. Verified public reports indicate cancellations commonly require notice and that customer-service responsiveness varies by region.
How to cancel Xercise4Less
- Submit a 30‑day cancellation notice via the app or website where available - this is the commonly stated method and the membership is normally processed after 30 days with a final payment taken.
- If the online path fails or you want stronger proof, send written notice by registered mail (tracked, signature required) to: Xercise4less Attn: Customer Service Hollinsbrook Way Edinburgh House Bury BL9 8RR United Kingdom. Include your full name, membership number, email, phone, last 4 of the bank account used, and a clear statement: "I give 30 days' notice to cancel my membership and request confirmation and deletion of any pre-authorized payments."
- Keep copies/screenshots of every cancellation attempt (web confirmations, app screens, emails, phone call logs). If you call, note date/time and name of the person you spoke with and follow up by email or registered mail to create a paper trail.
- Do not immediately stop the direct-debit without giving notice; the company may take a final payment during the 30‑day notice period - banks can help reverse unauthorized debits later if needed.
- If the company does not acknowledge cancellation, contact your bank about stopping or disputing further pre-authorized debits and consider filing a consumer complaint with the appropriate provincial agency.
What happens when you cancel
When cancellation is accepted under the commonly reported process, access typically remains active for the remainder of the 30‑day notice period and the final monthly payment is taken. The membership should not renew after that period. Administrative practices vary and some users report delays or poor confirmation. The company may retain membership records for business or legal purposes; you can request confirmation of cancellation in writing and ask for deletion of personal data where local privacy laws apply.
Will I get a refund?
No clear, general refund policy for Canada was found in public materials. Verified information indicates there is not a routine “money‑back” or universal 14‑day cooling‑off guarantee. Refunds have been issued pro rata in specific cases such as permanent club closures (for example, a UK location closure processed pro‑rata refunds within roughly two weeks). For ordinary cancellations of rolling monthly memberships, the standard outcome is that the last payment covers the 30‑day notice period rather than an immediate refund.
Xercise4Less plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| 1 Month Membership | C$40.00 | Monthly | Standard membership; requires one-time access card (C$25 + tax) |
| 1 Year Membership | C$433.63 (includes tax) | Annual | Annual membership at discounted rate; includes one-time access card fee |
| 3-Person Family Membership | C$101.77 | Monthly | Family membership (3 persons), on sale |
| 4-Person Family Membership | C$132.75 | Monthly | Family membership (4 persons), on sale |
| Access Card (one-time) | C$25.00 | One-time | Required card for 24/7 access |
Your consumer rights in Canada
Canada does not have a single federal 14‑day cooling‑off rule that applies to all gym memberships; consumer protection for contracts is governed at the provincial level and terms depend on the contract you signed. For rolling monthly agreements, the contract terms (notice periods, cancellation methods) will usually control. You can contact your provincial consumer protection office to confirm local rules and complaint processes. Banks in Canada can assist with stopping or disputing unauthorized pre‑authorized payments - keep your documentation and provide it to your financial institution if you need to reverse debits.
For general federal consumer resources, see the Government of Canada consumer pages: Canadian consumer information.
Customer experiences
Online reviews and forum posts about Xercise4Less / related brands show mixed to negative experiences in many cases. Common complaints include billing issues, unexpected extra charges, difficulty reaching a person who can complete cancellations, and confusing website redirects to third‑party pages. Some users report successful pro‑rata refunds when a location closed. Several Canadian complaints about Fit4Less (often grouped with Xercise4Less in reviews) cite administrative barriers and poor customer support; UK forum reports describe a cancellation process that sometimes routes users to a Harlands portal requiring reference numbers that users cannot find.
Documentation checklist
- Full name, membership ID/number, email and phone on file
- Contract start date and plan type (monthly or annual)
- Last payment date and method (bank account last 4 digits)
- Copies/screenshots of app/website cancellation attempts and confirmations
- Copies of any emails, chat transcripts, or call notes (date, time, agent name)
- Registered‑mail proof/receipt and the signed written cancellation letter
- Statement requesting deletion of pre‑authorized payment and confirmation of cancellation
Common mistakes
Common errors include stopping the direct debit immediately without providing the required notice (which can cause collection action or missed final-account reconciliation), relying solely on verbal phone promises without written confirmation, failing to keep proof of cancellation attempts, and assuming a universal 14‑day cooling‑off right applies. Example: a member who only asked staff in person and did not follow up with a written 30‑day notice later discovered the membership had continued and additional charges were taken.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App / Website (submit 30 days' notice) | Final payment typically covers the 30‑day notice; no routine immediate refund; pro‑rata refunds only in closures or exceptions | Low - Medium (if system works; some users report site/app issues) |
| Registered mail (recommended) | Same refund outcome as above, but strongest evidence for disputes and bank chargebacks | Low (best for proof; delays due to mail time but useful in disputes) |
| Phone / In‑club | Same policy applies; refunds uncommon unless specified in writing | High (many users report it often fails or has poor follow‑through) |
After cancelling
After you send notice, watch your bank account for the final payment and for confirmation from the company. If you do not receive written confirmation within 7 - 14 days, follow up in writing and escalate to your bank and provincial consumer protection agency if necessary. Useful links and resources: Xercise4Less location/refund example page: Xercise4Less - Hounslow refund example; example complaints from other customers: Fit4Less / Xercise4Less complaints (PissedConsumer); community reports on cancellation issues: Reddit discussion.
If you believe you were charged unfairly after providing proper notice, contact your bank to dispute the pre‑authorized payment and file a complaint with the appropriate provincial consumer protection office. Keep all documentation until the matter is fully resolved.
Address
Xercise4less Attn: Customer Service Hollinsbrook Way Edinburgh House Bury BL9 8RR United Kingdom. It is recommended to send cancellation letters by registered mail (tracked, signature on delivery) and to include the Attn: Customer Service line, full membership details, a clear 30‑day cancellation statement, and a request to delete any pre‑authorized payments.