Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Zen Planner
600 University Park Pl #500
35209 Homewood
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Zen Planner service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Zen Planner: Easy Method
What is Zen Planner
Zen Planner is a cloud-based membership and studio management platform used by fitness studios, gyms and other subscription-based businesses to manage scheduling, billing, member accounts and reporting. It integrates web and mobile interfaces for staff and members and offers features such as automated billing, member portals and analytics.
How to cancel Zen Planner
- Web / Studio: Log in to Zen Planner Studio → Setup → My Account → click “Cancel Account” to request the cancellation form; complete and submit the form at least 30 days before your desired cancellation date. See instructions: how to cancel (subscribed.fyi).
- After submitting the form, a Zen Planner representative should confirm receipt by email and provide the final bill and confirmed cancellation date; retain that confirmation for your records (gymdesk FAQ).
- Member Connect (online/mobile): “Click‑to‑Cancel” is supported (FTC‑style), but any studio‑defined notice periods (for example, 30 days) and buy‑out fees still apply and are enforced automatically - confirm the studio’s policy before cancelling (Zen Planner blog).
- App store subscriptions: if you subscribed through the Apple App Store or Google Play, you must cancel in those stores; submitting Zen Planner’s cancellation form or deleting the app does not terminate an app‑store subscription (app store cancellation info).
- If you want independent proof beyond the in‑app process, submit a written cancellation by registered mail (raccomandata A/R) to the company address and keep the postal receipt; this can be used as evidence if disputes arise.
What happens when you cancel
After your cancellation request is accepted, Zen Planner generally confirms the effective cancellation date and any final charges by email. You remain financially responsible through the effective cancellation date; billing will continue until that date unless otherwise agreed. Studio‑defined notice periods and buy‑out fees are applied automatically for Member Connect and studio subscriptions.
If you subscribed through an app store, cancelling in Zen Planner does not stop the app‑store subscription - you must cancel in Apple or Google Play to stop recurring charges from those stores. Before cancelling, export or back up any membership, scheduling or financial data you need; don’t rely on account access remaining available after the effective date.
Will I get a refund?
Zen Planner’s stated practice is not to issue refunds or prorate fees for mid‑billing‑cycle cancellations: you generally pay through the cancellation effective date and no refund is provided. Multiple user reports and Better Business Bureau complaints indicate Zen Planner enforces a “no refunds” rule under its Terms of Use and routinely declines refund requests. There is no indication of a voluntary 14‑day cooling‑off or statutory refund right provided by Zen Planner for Canadian customers; refunds may only be available where required by applicable law.
If you believe you were charged incorrectly or were subject to misrepresentation, raise the issue with Zen Planner and gather documentary evidence (screenshots, receipts, confirmation emails). You can also contact your payment provider or card issuer to dispute unauthorized or incorrect charges and consider contacting provincial consumer protection authorities for guidance.
Zen Planner plans and pricing
| Plan | Price | Notes |
|---|---|---|
| Monthly subscription (Studio/web) | Varies | Studio-defined billing and notice periods; no universal refund policy |
| Annual subscription | Varies | May include different billing terms; check your contract |
| App store subscription (Apple/Google) | Varies | Managed and cancelled through the Apple App Store or Google Play |
Your consumer rights in Canada
Canadian consumer protection for digital subscriptions varies by province and generally does not provide a nationwide automatic 14‑day cooling‑off right for digital services the same way it may for distance selling of physical goods. Provincial laws can address unfair contract terms, misrepresentation and unconscionable practices. Zen Planner’s policies - including required notice periods, no refunds and no prorating - may raise concerns under those protections if they are unfair or were not adequately disclosed at the point of sale. Consumers should review the terms of service and their contract before subscribing and, if necessary, seek guidance from provincial consumer protection offices or legal counsel for disputes.
Customer experiences
Reviews are mixed. Some users praise Zen Planner’s interface, reporting that it is intuitive and that support helped recover lost memberships and provided effective assistance; Capterra and Trustpilot contain positive reviews highlighting affordability, usability and good financial reporting. Conversely, many customers report recurring billing after cancellation, difficulty obtaining timely support, billing errors and refusal of refunds. Several complaints documented with consumer forums and the BBB describe delays, poor customer service response and ongoing charges after cancellation.
Documentation checklist
- Account email address and username; contract or Terms of Use screenshots
- Copies/screenshots of invoices, payment receipts and bank/credit card statements showing charges
- Copy of the submitted cancellation form and the timestamped submission confirmation
- Any confirmation emails from Zen Planner showing receipt, final bill or cancellation date
- Postal receipt and return‑receipt if you sent registered mail (raccomandata A/R)
- App store receipts if charged via Apple App Store or Google Play
- Exported backups of member lists, schedules and financial reports you need to retain
Common mistakes
A frequent error is assuming deleting the app or requesting cancellation verbally ends all billing; app‑store purchases must be cancelled in the Apple or Google Play account and web/studio cancellations must follow the in‑platform form process. Another common mistake is missing the studio‑required notice period (often 30 days) and expecting a prorated refund; Zen Planner typically enforces notice periods and does not prorate. People sometimes fail to obtain written confirmation of the cancellation or to keep proof of the request - without that documentation, resolving post‑cancellation charges becomes harder. Finally, relying solely on customer support chat without getting a confirmation email can leave you without clear evidence of an accepted cancellation.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Zen Planner Studio (in‑app form) | No refunds / no prorating (generally) | Low - Medium (follow form & wait for confirmation) |
| Member Connect (Click‑to‑Cancel) | No refunds / buy‑out fees may apply | Low (click supported) - but studio rules enforced automatically |
| App Store (Apple / Google Play) | Managed by store; refunds handled per store policy | Medium (must cancel in Apple/Google account; store processes apply) |
| Registered mail (written cancellation) | No refunds (but creates proof of delivery) | Medium (requires postal follow‑up; good evidence if dispute arises) |
After cancelling
After you submit a cancellation, monitor your email for the confirmation from Zen Planner that includes the final bill and effective cancellation date; keep that email and any written correspondence. Check your bank or card statements in the following billing cycles to confirm charges have stopped. If you are charged after the confirmed effective date, contact Zen Planner support with your documentation and, if unresolved, open a dispute with your card issuer. For app‑store subscriptions, check and manage subscriptions in your Apple ID or Google Play account and consult Apple/Google support or refund processes if needed.
Helpful links and resources: cancellation instructions and context (subscribed.fyi), Zen Planner confirmation and final bill practices (gymdesk FAQ), Member Connect click‑to‑cancel details (Zen Planner blog), app‑store cancellation reminder (app store note), and community feedback sources such as Trustpilot, Capterra and the BBB (Trustpilot, Capterra, BBB complaints).
Address
Zen Planner, LLC
600 University Park Pl #500
Homewood, AL 35209, USA