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Cancel ADT
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Cancellation service #1 in Canada
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Adt service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Adt: Easy Method
What is Adt
ADT is a provider of monitored security systems and related services, offering residential and DIY/self‑setup monitoring plans, equipment packages, and ongoing alarm monitoring. In Canada, ADT‑branded services are often provided in partnership with Telus for certain plans; terms can include fixed contract lengths, monthly monitoring fees, and potential deposits or equipment arrangements.
How to cancel Adt
- ADT cancellations cannot be completed online. For standard residential contracts follow the instructions in your order confirmation email or call ADT at (888) 392‑2039. For DIY/self‑setup contracts you must call ADT at 1‑800‑238‑2727 (1‑800‑ADT‑ASAP) at least 30 days before the end of the current monthly term to cancel. When you call, state you want to cancel, ask for the department handling cancellations, and request a cancellation confirmation number or written confirmation.
What happens when you cancel
When your ADT monitoring is cancelled, ADT will stop providing alarm monitoring and associated services after the effective cancellation date. If you are on a recurring monthly term, service access typically ends at the end of the paid term unless an effective date is agreed. Cancellation can affect any bundled services, app access, and any monitoring‑linked features (for example remote video or alarm response). ADT’s systems may continue to bill if the cancellation was not properly processed or documented, so obtaining written confirmation and checking subsequent statements is important.
Will I get a refund?
ADT’s published terms state that there is no refund for any prepaid service term if you cancel early. If you paid a security deposit, ADT’s terms say the deposit is refundable within 45 days (or as required by law) minus any outstanding charges such as termination fees or fines. Early termination charges may apply under contract terms - for example, for a 36‑month monitoring contract ADT’s terms indicate a possible fee equal to 75% of the remaining monthly service charges for the initial contract term. Some third‑party sources reference a money‑back guarantee or rescission rights, but these claims are not clearly defined in ADT’s public terms and may require escalation to verify.
Adt plans and pricing
| Plan | Price | Period | Features | Notes |
|---|---|---|---|---|
| Control + Video Plan (Telus SmartHome Security, formerly ADT Canada) | Not disclosed | Term‑based (3 or 5 years) | 24/7 monitoring, control panel, camera, sensors; equipment included; $10/mo discount for TELUS Mobility customers; free installation | Price amount not specified on TELUS site |
| Basic Security Package (estimated Canada CAD) | C$36.99/month | Monthly | Basic Security Monitoring | Reported by Canadian comparison site |
| ADT Smart Home Package (estimated Canada CAD) | C$52.99/month | Monthly | Smart home controls, app integration | Reported by comparison site for Canada |
Your consumer rights in Canada
If your ADT contract falls under federal Direct Sellers Harmonization rules (applicable to certain direct‑sales contracts), you generally have an absolute right to cancel from the contract date until 10 days after you receive the written contract or cancellation‑rights statement; the seller must refund any required amounts within 15 days of cancellation. ADT’s own terms also state the security deposit refund timeframe (45 days) and that prepaid service terms are not refundable. If you believe federal or provincial consumer protection rules apply, consider citing the federal Direct Sellers Harmonization guidance when you request a refund or cancellation. For reference see Canada - Direct Sellers Harmonization.
Customer experiences
Customer reviews are mixed. Some users report positive interactions with knowledgeable agents. However, many complaints focus on difficulty cancelling (long hold times, transfers, and cancelled requests not being processed), recurring billing after attempted cancellations, and customer service responsiveness. Trustpilot reviews in Canada show an average rating near 2.8/5 with frequent billing and cancellation problems reported, and user forums include repeated accounts of lengthy escalation to obtain written confirmation or refunds.
Documentation checklist
- Account number and full account name
- Order confirmation email or contract copy (save PDF or screenshot)
- Dates and times of cancellation calls and the names/IDs of agents, plus call reference numbers
- Payment receipts and proof of prepaid terms or security deposit
- Copies of any written cancellation request or mailed notices (certified mail tracking number if used)
- Screenshots or copies of billing after cancellation, if it occurs
Common mistakes
Common pitfalls include assuming online or verbal requests will cancel service without confirmation, not requesting written confirmation or a cancellation reference number, and failing to document calls and dates. Some customers wait until the last day of a monthly term rather than calling early enough (DIY/self‑setup requires a 30‑day notice before the term end), which can result in another month of charges. Another frequent issue is expecting a prorated refund when ADT’s terms state prepaid service terms are not refundable; not checking contract termination clauses can lead to unexpected early‑termination fees.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Call ADT (standard residential: (888) 392‑2039) | No refund for prepaid service term; security deposit refundable per terms; early termination fees may apply | Moderate - High (reports of long hold times and transfers) |
| Call ADT (DIY/self‑setup: 1‑800‑238‑2727) | No refund for prepaid service term; must give at least 30 days' notice before current monthly term ends | Moderate - High (procedural requirement and reported delays) |
| Online/verbal attempts without documentation | Unclear/none - often ineffective; ADT states cancellations cannot be completed online | High risk of failure (many user reports of ongoing billing) |
After cancelling
After you cancel, keep all confirmation emails or reference numbers and monitor your bank or card statements for any unexpected charges. If billing continues despite cancellation, escalate with ADT customer service, provide your cancellation documentation, and consider contacting your payment provider to dispute charges if appropriate. Useful links: ADT cancellation FAQ (ADT - Cancel Service FAQ), ADT residential terms (Residential Terms & Conditions), DIY terms (DIY Terms of Service), and the SoSecure services agreement (SoSecure Services Agreement). For complaints or charge disputes, third‑party resources such as JoinChargeback - How to cancel ADT may describe user experiences and escalation steps.
Address
2815 Matheson Blvd. East, Mississauga, Ontario, L4W 5J8, Canada