Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Balance Protector
P.O. Box 7200
K7L 5V5 Kingston
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Balance Protector service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Balance Protector: Easy Method
What is Balance Protector
Balance Protector is a credit‑card payment protection product sold under various brand names (for example, RBC BalanceProtector Max) that charges a monthly premium based on your card balance to provide benefits for job loss, disability, death or similar covered events. Depending on the issuer, the product can be sold and managed through mobile app subscriptions (App Store / Google Play), a web billing platform (Stripe), or directly through the card issuer or insurer.
How to cancel Balance Protector
- iOS (App Store): Go to Settings → Apple ID → Subscriptions → Balance → Cancel Subscription. Cancel at least 24 hours before renewal to prevent charges.
- Android (Google Play): Open Google Play app → Payments & Subscriptions → Subscriptions → Balance → Cancel subscription. Cancel at least 24 hours before renewal.
- Web (Stripe): Log in → Profile → Settings → Account Status → Cancel subscription → Manage Subscription → Billing page → Cancel plan. Must cancel via the Stripe interface for web‑based subscriptions.
- RBC BalanceProtector Max (credit‑card insurance): Contact RBC via customer service or online banking to cancel; you may cancel at any time. For a formal written cancellation, send a signed letter (including full name and RBC credit card account number) via registered mail to Assurant Solutions (address below).
What happens when you cancel
When you cancel a recurring subscription through the App Store, Google Play, or Stripe, cancellation typically stops future renewals; depending on the storefront, access or coverage may remain in effect until the end of the current paid period. For RBC’s insured Balance Protector products, cancellation stops future premium charges but the exact effective date of termination and whether coverage continues for the remainder of a paid period can depend on the insurer’s terms - consult your Certificate of Insurance or contact RBC/Assurant for the precise end date.
Will I get a refund?
Refund eligibility varies by product, channel and timing. For RBC BalanceProtector Max, you can receive a full refund of premiums if you cancel within 30 days of receiving your Certificate of Insurance. Many Canadian insurers also offer a 20 - 30 day “review” or “free‑look” period (provincial rules may apply) during which you can cancel and receive a full refund. Separately, if you were charged without your consent and the provider cannot prove you agreed to the coverage, consumer protection practice and complaints processes have resulted in full refunds in many cases. For App Store/Google Play/Stripe billed subscriptions, refunds are governed by Apple’s, Google’s or the merchant’s refund policies and must be requested through those platforms or the merchant.
Balance Protector plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| RBC BalanceProtector Max | C$1.20 per C$100 | Monthly (on statement balance) | Pays 25% of balance up to C$6,250/month for up to 4 months for job loss or disability; full balance on death; premium reduces to C$0.60 per C$100 after age 66. |
| TD Credit Card Payment Protection Plan | C$1.20 per C$100 | Monthly (on insured balance) | Lump sum or monthly payments up to C$25,000 for job loss, disability or death; premium drops to C$0.60 per C$100 after age 66. |
| CIBC Payment Protector | C$0.99 per C$100 | Monthly (on statement balance) | One‑time lump sum equal to balance for covered loss; premiums capped at insurable balance (typically up to C$25,000). |
| Manulife Bank Balance Protection | C$0.99 per C$100 | Monthly (on average daily balance) | Pays 10% of balance monthly up to C$25,000 for job loss, disability, critical illness, hospitalization, death. |
| BMO Credit Card Balance Protection Enhanced | C$1.00 per C$100 | Monthly (on total balance) | Pays total debt up to C$20,000 on life; or 20% of balance (min C$10) monthly for job loss/disability. |
| Servus Credit Union Balance Protection Plus | C$1.20 per C$100 | Monthly (on average daily balance) | Pays one‑time or monthly depending on event (examples: 10% of balance or minimum payment for job loss/disability; full for death/critical illness). |
Your consumer rights in Canada
Under Canadian consumer protection practice for credit‑card balance insurance, you can cancel at any time using the steps in your Certificate of Insurance. Most providers offer a 20 - 30 day review or “free‑look” period (subject to provincial rules) allowing cancellation and a full refund. Providers must have your consent to charge for balance insurance; if they cannot prove you consented, you may be entitled to a full refund. If you believe you were enrolled without consent, contact your card issuer, the insurer and, if necessary, your provincial consumer protection office or the Financial Consumer Agency of Canada for guidance.
Customer experiences
Public discussion shows a mix of outcomes. Numerous reports - particularly on community forums - describe customers who discovered Balance Protector charges they did not explicitly authorize; many of those users obtained refunds after the bank or insurer could not produce proof of consent. At the same time, critics note high premiums (for example, RBC’s rate of C$1.20 per C$100) and recurring complaints about customer service: long hold times and difficulty reaching resolution. These experiences indicate that while refunds are possible (especially if consent cannot be demonstrated or if cancelled during the review period), persistence and documentation are often needed to resolve disputes.
Documentation checklist
- Signed cancellation letter with full legal name and RBC credit card account number.
- Certificate of Insurance or policy number (if available).
- Copies of card statements showing the charges you want refunded.
- Dates of enrollment, renewal and any communications (emails, chat transcripts).
- Proof of cancellation attempts (screenshots of App Store/Google Play/Stripe cancellation screens).
- Registered‑mail tracking number and copies of mailed documents; phone call logs and agent names where available.
Common mistakes
Common errors include assuming cancelling the card or closing the account automatically stops the insurance, failing to cancel at least 24 hours before an app‑store renewal (resulting in another charge), not keeping copies of cancellation requests or certificate pages, and not requesting refunds promptly within the review period. Another frequent issue is attempting to cancel the insurer via the app store instead of contacting the insurer or using the required Stripe/merchant interface - this can delay or complicate refund requests.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| iOS (App Store) | Prevents future renewals; refunds handled per Apple policy and merchant - may be possible for recent charges. | Low - Medium (easy to cancel; refunds require Apple/merchant review). |
| Android (Google Play) | Prevents future renewals; refunds handled per Google/merchant policy - may be possible for recent charges. | Low - Medium (easy to cancel; refunds require Google/merchant review). |
| Web (Stripe / merchant portal) | Cancellation stops future billing; refunds depend on merchant and Stripe rules. | Medium (must use merchant/Stripe interface; refund relies on merchant). |
| RBC BalanceProtector Max (direct insurer) | Full refund if canceled within 30 days of receiving Certificate of Insurance; refunds may also be issued if consent cannot be proven. | Medium - High (may require written request, persistence and documentation; some customers report long resolution times). |
| Written registered mail to Assurant (formal cancellation) | Aligned with insurer refund rules; timely written notice supports claims during review period. | Medium (requires postal process and a signed letter; preserves evidence). |
After cancelling
After you cancel, keep copies of all cancellation confirmations, tracking numbers, screenshots and correspondence. If you seek a refund, file a written request (include documentation and your Certificate of Insurance) and escalate to RBC/Assurant customer service if needed. If you cannot resolve the issue with the provider, contact the Financial Consumer Agency of Canada or your provincial consumer protection office for next steps and complaint filing.
Useful online resources: Apple subscriptions support, Google Play subscriptions help, Stripe subscriptions documentation, RBC Insurance contact, Financial Consumer Agency of Canada.
Address
Assurant Solutions, P.O. Box 7200, Kingston, Ontario K7L 5V5, Canada