Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Bankers Life
Bankers Life and Casualty Company P.O. Box 1938
46082-1938 Carmel
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Bankers Life service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Bankers Life: Step-by-Step Guide
What is Bankers Life
Overview
Bankers Life and Casualty Company is a U.S.-based insurer known for life, disability, and supplemental health products sold primarily through agents. It is headquartered in Carmel, Indiana and operates under U.S. regulatory regimes; publicly available information indicates it does not appear to operate in Canada as a domestic insurer.
This guide explains how to cancel a Bankers Life policy, with Canadian consumer context and practical steps you can take if you hold a contract issued by Bankers Life or are dealing with cross-border paperwork.
How to cancel Bankers Life
- Locate your policy number and original policy documents; confirm the insurer name and the contact instructions in your policy (your policy is the controlling document).
- Check whether you are within the provincial "free look" (cooling-off) period - typically 10 - 30 days in Canada - so you can cancel for a full refund if eligible.
- Prepare a short written cancellation letter including: policy number, insured name, your contact details, a clear statement of intent to cancel, the requested cancellation date, and your signature.
- Send the written cancellation by registered mail (raccomandata A/R) to ensure proof of delivery; use the address: Bankers Life and Casualty Company P.O. Box 1938 Carmel, IN 46082-1938 USA.
- Request written confirmation of receipt and of the cancellation effective date, and ask for a written breakdown of any refund due or fees/charges applied.
- If you purchased through an agent or broker, notify them in writing as well and request their confirmation of action.
What happens when you cancel
When your cancellation is processed, coverage ends as of the date specified on the insurer’s confirmation. You will no longer be able to make claims for events occurring after that date, and any pending claims may be handled according to the policy terms (claims for events prior to cancellation are normally evaluated). Your insurer will retain records as required by law; you may be able to request copies of policy documents, claim files, and correspondence.
If you later decide to reinstate the policy, reinstatement is subject to the insurer’s rules - medical evidence or underwriting may be required and premiums may be higher. If your policy was part of a group or employer benefit, cancellation procedures and timelines may differ, so confirm with the plan administrator.
Will I get a refund?
No explicit Bankers Life Canada refund policy is publicly available. If your cancellation is exercised within the applicable Canadian provincial free-look (cooling-off) period - typically 10 to 30 days - you are generally entitled to a full refund of premiums paid, provided you follow the policy’s cancellation procedure. Outside that period, refunds depend on the policy type (term, whole life, disability, supplemental) and the contract terms: some policies offer prorated refunds; others have surrender charges or non-refundable administration fees.
Because public information about refunds from Bankers Life in a Canadian context is limited, always request a written calculation of any refund or balance owing from the insurer. If the insurer claims no refund is due, ask for the specific policy clause that supports that position.
Bankers Life plans and pricing
| Plan | Typical Canadian price (CAD) |
|---|---|
| Term life | Varies |
| Whole life | Varies |
| Supplemental health / disability | Varies |
Your consumer rights in Canada
Canadian consumers are protected by provincial insurance legislation and industry practices. A mandatory free-look (cooling-off) period - commonly 10 - 30 days - typically allows you to cancel a life or health insurance policy for a full refund if you follow the insurer’s procedure. Exact timeframes and rules are provincial, so check the legislation for the province where the policy was bought or where you reside.
If you encounter a dispute that cannot be resolved with the company, you can escalate to the insurer’s internal complaints process, your provincial insurance regulator, or an external dispute body such as the OmbudService for Life & Health Insurance. For general guidance about free-look rights see this overview.
Customer experiences
Public reviews in Canada (notably on Trustpilot) show a predominance of negative feedback for Bankers Life-related claims and service: complaints include slow or unhelpful customer service, difficulties with claims processing, denied coverage for physiotherapy/massage and other treatments, and allegations of refusal to refund. Trustpilot Canada reviews for the related pages yield a low TrustScore with many one‑star reviews. Positive public reviews are not prominent for Canadian consumers dealing with Bankers Life.
Individual experiences vary - some issues relate to expectations about coverage scope and proof required to support claims - so review your policy carefully and document all communications.
Documentation checklist
- Policy number and full policy contract (copy)
- Personal identification (government ID)
- Proof of premium payments (bank statements, cancelled cheques)
- Your written cancellation letter (signed) and a copy for your records
- Any correspondence with the insurer or agent (emails, letters, notes of phone calls)
- Bank or payment details for refund processing and a request for written refund calculation
- Evidence of date of purchase to confirm free-look eligibility (if applicable)
Common mistakes
Common errors include sending cancellation notices to the wrong address or via regular post without proof of delivery, failing to include the policy number or a clear instruction to cancel, not signing the cancellation letter, and not requesting written confirmation of cancellation and refund. Another frequent problem is missing the free-look deadline and assuming a full refund will be available later - timing is important. Also, some policyholders continue to pay premiums after submitting a cancellation request because they lack a written acknowledgement; always obtain written confirmation of the effective cancellation date.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Phone call to insurer | Possible if within free-look; otherwise uncertain and typically undocumented without follow-up | Medium (may require follow-up and written confirmation) |
| Written notice by registered mail (raccomandata A/R) | Most reliable for documentation; refund eligibility still depends on policy terms and timing | Low - Medium (best for proof of delivery and later disputes) |
| Through agent or broker | Varies - agents can expedite processing but outcomes depend on insurer rules | Medium (depends on agent responsiveness) |
| Online account / portal | Varies by insurer; if available, can be quick but confirm with written acknowledgement | Low (if the portal supports cancellations and provides confirmation) |
After cancelling
After cancellation, keep all confirmation letters and proof of delivery. If you do not receive a written acknowledgement within a reasonable time, follow up in writing and escalate if necessary. If you believe you were wrongly denied a refund or services, use the insurer’s complaints procedure and, if unresolved, contact your provincial insurance regulator or the OmbudService for Life & Health Insurance for assistance.
For additional background and public feedback, you can review consumer resources and complaints pages such as Trustpilot and industry information: Trustpilot (Canada) and free-look overview. For dispute escalation in life and health insurance matters see the OmbudService for Life & Health Insurance at https://www.olhi.ca/.
Address
Mailing address for written cancellations (use registered mail / raccomandata A/R to obtain proof of delivery):
Bankers Life and Casualty Company P.O. Box 1938 Carmel, IN 46082-1938 USA