Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Canadian Dental Care Plan
PO Box 5100 Station D
M1R 5C8 Scarborough
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Canadian Dental Care Plan service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
Cancellation Canadian Dental Care Plan: Easy Method
What is Canadian Dental Care Plan
Overview
The Canadian Dental Care Plan (CDCP) is a federally administered benefit program that helps eligible Canadians access and pay for a range of dental services by reimbursing oral health care providers; it is not a subscription service that you "cancel" through an app store, Google Play, or an online merchant. Eligibility and benefit delivery are governed by public-plan rules and Service Canada/Sun Life administrative processes.
How to cancel Canadian Dental Care Plan
- Understand that there is no conventional cancellation procedure: coverage is maintained through annual eligibility confirmation. If you choose to stop participating, the main practical option is to not complete the annual renewal (the renewal deadline is typically June 1; failure to renew ends coverage on June 30). If you prefer to notify Service Canada directly, send a signed written notice (include full name, date of birth, CDCP client number if known, current mailing address, statement that you no longer wish to participate, and the date and your signature) by registered mail to: Service Canada Canadian Dental Care Plan, PO Box 5100 Station D, Scarborough, ON M1R 5C8. Keep a copy and proof of delivery for your records.
What happens when you cancel
If you stop renewing your eligibility or advise Service Canada you no longer wish to participate, coverage will end according to program timelines (for example, failure to renew by the June 1 deadline ends coverage on June 30). Any services received during a lapse in eligibility are generally not retroactively covered. Administrative records supporting enrollment and claims are retained and managed according to federal program and privacy rules; if you need details about your personal information, contact Service Canada or consult federal privacy guidance.
Will I get a refund?
The CDCP does not involve refundable consumer payments in the way private subscriptions do. The program reimburses eligible dental expenses to providers after services are delivered; there is no statutory 14‑day cancellation/refund right applicable to enrollment. If you were charged by a provider and believe an overpayment occurred because of an administrative issue, first discuss billing with the provider. For denied preauthorizations or claims, providers may request a reconsideration (the provider can submit a reconsideration request within 60 days for certain preauthorization denials); that is a review process rather than a consumer-style refund policy. For official program rules see the government guide.
Canadian Dental Care Plan plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Canadian Dental Care Plan (CDCP) | C$0 - variable co-payment based on income | Per dental service (not subscription-based) | Covers preventive, diagnostic, restorative, endodontic, prosthodontic, periodontal, oral surgery services; patient co‑payment depends on adjusted family net income (0%, 40%, or 60%); additional charges may apply if providers charge above CDCP rates or for non-covered services. |
Your consumer rights in Canada
Your relationship with the CDCP is governed by public‑plan policies rather than consumer purchase laws for private subscriptions. Eligibility must be confirmed each year via renewal; failure to renew by the June 1 deadline ends coverage on June 30 and services in any resulting gap are not retroactively covered (CDA note). There is no general consumer right to a refund of program benefits since benefits are reimbursements to providers. For treatments requiring preauthorization that are denied, providers have a formal reconsideration process (providers can submit a reconsideration within 60 days) rather than a consumer refund route (Government guide).
Customer experiences
Reported experiences are mixed. Many users appreciate that the CDCP provides access to dental care for people without private insurance and report major cost savings - for example, some have reported minimal out-of-pocket costs for extensive procedures (example). Conversely, users have reported administrative issues such as renewal forms misinterpreting name fields that forced phone contact with Service Canada, and concerns about low government fee guides leading to unexpected out-of-pocket charges when a provider’s fee exceeds the plan’s reimbursed amount (renewal issue, out-of-pocket example).
Documentation checklist
- Government ID (name, date of birth), CDCP client number if available, current mailing address.
- Signed written notice if notifying Service Canada by mail; keep a copy and proof of delivery (registered mail/return receipt).
- For billing or reconsideration: itemized dental invoices/receipts, preauthorization letters, claim reference numbers, correspondence with the provider, and your contact details.
Common mistakes
A common mistake is assuming the CDCP is a cancellable subscription; it is an entitlement program with annual renewals. Missing the renewal deadline (June 1) is another frequent error that causes unintended coverage gaps and non‑coverage of services received during the lapse. Other mistakes include failing to use registered mail or keeping proof of submission when notifying Service Canada, and assuming automatic refunds for billing disputes rather than working through the provider’s billing process or the program’s reconsideration mechanisms.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Do nothing (do not complete annual renewal) | No refund (coverage lapses; services during gap not covered) | Easy |
| Send signed written notice by registered mail to Service Canada | No standard refund (administrative notification to end participation) | Moderate (requires preparation, proof of mailing) |
| Request provider to submit reconsideration or resolve billing dispute | Possible recovery if claim/preauthorization is overturned or provider reimburses | Moderate to high (depends on provider and program review) |
After cancelling
After you stop participating or your coverage lapses, keep copies of all relevant correspondence and receipts. If you need dental care, consider alternative coverage options (provincial programs, private insurance, clinic payment plans, or community dental clinics). For official program information, eligibility rules, and guides consult the Government of Canada CDCP pages and Service Canada resources: see the program guide on the Government of Canada site (CDCP guide) and Service Canada contact information for benefit questions.
Address
Service Canada Canadian Dental Care Plan
PO Box 5100 Station D
Scarborough, ON M1R 5C8