Cancellation service #1 in United Kingdom
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Citymain Insurance service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Citymain Insurance: Easy Method
What is Citymain Insurance
Citymain Insurance (operating as Citymain Administrators Ltd / Insurance2go in some markets) is a provider of device and personal insurance products, including mobile phone and gadget cover. It administers subscriptions and recurring policies through web accounts, app stores and third‑party payment processors.
How to cancel Citymain Insurance
- Online account (preferred, fastest): Log into your account at citymain.com → My Account → Subscriptions → Manage Subscription → Cancel Subscription → follow the prompts and check for a confirmation email.
- Google Play Store: Open Google Play → Subscriptions → tap on Citymain → tap “Cancel Subscription” → follow prompts. See cancellation guide.
- Apple (App Store / iOS): Open Settings → [Your Name] → Subscriptions → tap on Citymain → Cancel Subscription and confirm. See cancellation guide.
- PayPal: Log into PayPal → Settings (gear icon) → Payments → Manage pre‑approved payments → find the Citymain subscription → click Cancel → confirm. See cancellation guide.
What happens when you cancel
Citymain states you can cancel at any time with no cancellation fees. After cancellation, most customers retain access to policy benefits until the end of the current billing cycle; the subscription should not renew thereafter. You should receive a confirmation email and keep that as proof.
Citymain will retain records of your account and any submitted claims in line with its data handling and privacy policies; if you need data deletion or a copy of your records, request it directly from Citymain support and keep copies of correspondence.
Will I get a refund?
There is no publicly posted statutory 14‑day right of withdrawal or blanket refund policy for Citymain in Canada. Citymain’s published position is that members keep access until the billing cycle ends and no further charges occur after cancellation, but a specific refund policy (pro‑rata or full refunds) is not clearly published.
If you believe you are owed a refund (for example, an accidental renewal or duplicate charge), raise the dispute with Citymain support first and keep records. If that does not resolve the issue, you may escalate through your payment provider (bank, credit card, PayPal) or seek recourse with Canadian consumer protection authorities.
Citymain Insurance plans and pricing
| Plan | Price (CAD) |
|---|---|
| Basic / Standard / Premium (where offered) | Varies |
Your consumer rights in Canada
Canadian consumer protection requires clear disclosure of cancellation and refund terms; however, there is no evidence of a statutory 14‑day automatic withdrawal right for Citymain in Canada. You are entitled to accurate pre‑contract information and fair billing practices. If Citymain fails to honour its published terms, you can dispute charges through your card issuer or PayPal and file complaints with the Financial Consumer Agency of Canada (FCAC) or your provincial consumer protection office.
Customer experiences
Online reviews are mixed. Some customers praise Citymain staff for friendly, prompt service and straightforward cancellations. Other reviewers complain about repeated or excessive documentation requests, privacy concerns, delays in repairs or claim handling, and occasional refusals for claims when items were second‑hand or lacked a receipt. Review sources include Trustpilot and ReviewCentre; read multiple recent reviews to form a balanced view.
Documentation checklist
- Policy number or account email and full name on the policy
- Proof of payment or bank/card statement showing the charge
- Device details: make, model, IMEI/serial number
- Purchase proof or receipt (if available)
- Photos of the damage or loss
- Police report (for theft) or any supporting correspondence with Citymain
Common mistakes
Customers often assume cancellation via the app or website is unnecessary if they delete the app; failing to cancel through the subscription manager can result in continued billing. Another frequent error is not saving the cancellation confirmation email - without it, proving you cancelled can be harder when disputing charges. Finally, relying solely on general statements about refunds without obtaining written confirmation from Citymain means you may have limited standing if a refund is later refused.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Online account (citymain.com) | No published automatic refund; access until billing cycle end; refunds handled case‑by‑case | Easy |
| Google Play Store | No automatic app‑store refund from Citymain; billing stops for future cycles; refunds via Google/Citymain case‑by‑case | Easy |
| Apple (App Store / iOS) | No automatic App Store refund from Citymain; billing stops for future cycles; refunds handled via Apple/Citymain as applicable | Easy |
| PayPal | No automatic Citymain refund published; cancel pre‑approved payment to stop renewals; dispute refunds via PayPal if needed | Easy |
After cancelling
After you cancel, keep the confirmation email and monitor your bank or payment statements for any unexpected charges. If a refund or charge dispute is needed, contact Citymain support first, then your payment provider (card issuer or PayPal). Helpful resources: Citymain cancellation guide (joinchargeback), Google Play and Apple subscription support pages, PayPal help, and the Financial Consumer Agency of Canada (FCAC).
Address
Citymain / Administrators address: 3000 Lakeside, North Harbour, Western Road, Portsmouth, Hampshire, PO6 3EN, United Kingdom.