Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Devitt
25 Walbrook
EC4N 8AW London
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Devitt service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Devitt: Easy Method
What is Devitt
Devitt Insurance Services Limited is an insurance broker that arranges motor and motorcycle insurance products. Although its publicly available cancellation and refund wording appears to reflect UK-focused terms, customers in Canada who purchase from or interact with Devitt should follow the company’s published processes and verify any Canada-specific rights directly with Devitt or the relevant platform used for purchase.
How to cancel Devitt
- Gather your policy number and purchase details, then contact Devitt by the method you used to buy (online/telephone) or send a formal cancellation - Devitt recommends sending a registered letter (raccomandata A/R) to its registered office: Devitt Insurance Services Limited, The Walbrook Building, 25 Walbrook, London, EC4N 8AW, United Kingdom.
- State you wish to cancel, give the policy number, the requested cancellation date, and whether you want any refund applied to the original payment method or returned by cheque.
- Ask for written confirmation of the cancellation and any refund calculation, and retain all correspondence, reference numbers and proofs of postage or call records.
What happens when you cancel
Once Devitt processes your cancellation the policy will stop providing cover from the cancellation date you specify or the date agreed. If you had scheduled renewals or automatic payments, those should stop after the cancellation is processed, but you should verify this in writing. Devitt will retain records of the policy and your communications in line with its data-retention and privacy policies; request confirmation if you need copies or deletion advice.
Will I get a refund?
Devitt’s published position provides a 14-day “cooling-off” period during which you can cancel and receive a full refund of premiums including optional extras. If you cancel after that period and there has been no claim, you are generally entitled to a pro-rata refund for the unused period of cover, but Devitt’s stated administration fee of £30 will be deducted from the refund. Optional extras are refundable only within the 14-day cooling-off window. Separately, if you paid a cancellation fee mid-term and subsequently buy another Devitt policy directly within 12 months, Devitt states it will refund that cancellation fee (subject to 30 days’ new cover) when you call them directly to request the refund. Note these points reflect Devitt’s publicly stated policy and appear to be in GBP; confirm amounts and currency with Devitt for Canada-related transactions.
Devitt plans and pricing
| Plan | Price (CAD) | Notes |
|---|---|---|
| Devitt Insurance (motor/motorcycle) | Varies | No verifiable CAD pricing publicly available; provide product link or contact Devitt for exact Canadian pricing and currency details. |
Your consumer rights in Canada
Canadian consumers should be aware that Devitt’s publicly available cancellation wording appears oriented to its UK terms (14-day cooling-off, pro-rata refunds less an administration fee). Provincial and federal consumer protection laws in Canada may provide different or additional rights. Devitt’s documentation does not reference Canadian statutory cooling-off rules or platform (App Store / Google Play) refund protections. If you purchased via Apple or Google, you may have additional recourse under those platforms’ refund procedures; review Apple’s and Google’s support pages for app purchases. For certainty about rights and remedies in your province, consult your provincial consumer protection office or a legal advisor.
Customer experiences
Online reviews for Devitt in Canadian contexts are limited. Trustpilot reviews are generally positive: customers cite competitive pricing and straightforward online or telephone service and helpful, human customer service. A small number of reviews mention issues such as reminder notices about payment card changes while still acknowledging efficient handling. No consistent or major Canada-specific complaints were identified in the sources reviewed.
Documentation checklist
- Policy number and named insured details
- Purchase date and proof of payment (receipt, card statement)
- Reason and requested cancellation date
- Any correspondence or call reference numbers with Devitt
- Proof of postage if you send a registered letter and a copy of the letter
Common mistakes
Common errors include missing the 14-day cooling-off window and assuming optional extras are refundable after that period, not providing the policy number or full details when requesting cancellation, assuming the app-store/platform will automatically cancel a policy bought through Devitt without notifying Devitt directly, and not requesting written confirmation of cancellation and refund calculations. Another frequent issue is not confirming the currency and amount of administration fees (Devitt’s published fee is £30) - verify how that applies to Canadian payments.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web / Telephone (general) | Within 14 days: full refund (including optional extras). After 14 days: pro-rata refund less £30 admin fee; optional extras not refunded after cooling-off. | Low - Medium (you should obtain written confirmation) |
| App Store / Google Play | No Devitt-specific public guidance; refunds may be governed by Apple/Google policies in addition to Devitt’s 14-day/pro-rata terms. | Variable (platform procedures can add steps) |
| Registered letter to Devitt registered office | Same refund rules apply; using registered post gives stronger proof of delivery and date for disputes. | Medium (formal but recommended for disputes) |
After cancelling
Keep all cancellation confirmations, refund calculations and proofs of postage or call logs. If you disagree with the refund amount or processing, contact Devitt first to request a written breakdown, and escalate if necessary. For platform purchases, consider opening a refund request with Apple or Google if Devitt indicates platform limitations. If you need to check other customers’ experiences, see independent reviews like Trustpilot. If you believe your consumer rights in Canada have been breached, contact your provincial consumer protection office for advice or consider seeking legal guidance.
Helpful links: Devitt on Trustpilot (Canada), Apple App Store refunds, Google Play refunds.
Address
Devitt Insurance Services Limited, The Walbrook Building, 25 Walbrook, London, EC4N 8AW, United Kingdom