Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Dial Direct
Dial Direct Insurance, PO Box 6515
RG21 4UJ Basingstoke
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Dial Direct service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Dial Direct: Easy Method
What is Dial Direct
Dial Direct is presented as a subscription-based service under the Dial brand (referenced in available materials as Dial AI / dialai.ca). Publicly available information for Canada is limited: the provider’s published terms state subscription and purchase rules, cancellation and refund policies, and the company’s preference for direct contact to manage accounts.
How to cancel Dial Direct
- Check your account and invoice: note your account ID, subscription type, billing period and the date your current paid term ends.
- Prepare a concise cancellation request: include your name, account ID/email, the subscription to cancel, and a clear statement that you request cancellation and confirmation of the effective date.
- Contact the provider by email (if available) or by post. If you send a letter, use tracked/registered delivery (proof of delivery) and keep a copy.
- Ask for written confirmation of receipt and of the date the cancellation will take effect; keep any reply and proof of sending.
- Expect the cancellation to take effect at the end of the current paid term; there is no automatic refund for the current term per the provider’s published policy.
What happens when you cancel
According to the provider’s published terms, cancellations take effect at the end of the current paid term. You should retain access and service for the remainder of that term unless the provider states otherwise. The company’s terms also say purchases are non-refundable, so cancelling does not generally trigger a pro rata refund.
Providers may retain account and transactional data according to their data-retention and privacy policies; export any personal data or content you need before the subscription expires and keep copies of cancellation confirmations and receipts.
Will I get a refund?
The provider’s stated policy is that all purchases are non-refundable and that you will not receive a refund for the current term if you cancel - cancellation only takes effect at term end. The published terms also say there are no refunds except as required by applicable law. In Canada, if federal or provincial consumer-protection law provides additional rights (for example for faulty services or certain digital purchases), those legal remedies could apply despite the provider’s stated policy.
Dial Direct plans and pricing
| Plan | Price (CAD) |
|---|---|
| Monthly | Varies |
| Annual | Varies |
Your consumer rights in Canada
The materials provided do not show a statutory 14-day cooling-off period or automatic refund entitlement for Dial Direct in Canada; the company’s terms explicitly state no refunds except as required by law. Canadian consumers remain protected by federal and provincial consumer-protection statutes, which can override contractual terms in certain circumstances (for example, misrepresentation, unfair practices, or failure to provide the paid service).
If you believe a legal right applies (for example a defect in service, misrepresentation, or breach of terms), contact your provincial consumer-protection office or seek legal advice. For general guidance see federal resources on consumer protection.
Customer experiences
There are no verified public reviews or aggregated user-experience data in the provided materials to summarize. Because public feedback is not available in this dataset, treat claims about service levels, support responsiveness, or refund handling as unverified unless you can find recent independent reviews or direct confirmation from the company.
Documentation checklist
- Account ID / email used to register, subscription name, and billing/invoice numbers.
- Copy of terms of service or receipt showing purchase date and paid term.
- Draft of your cancellation request (email or letter) and the date/time sent.
- Proof of delivery for any postal cancellation (tracked/registered receipt) and any replies from provider.
- Screenshots or exports of account pages, communications, and payment receipts.
Common mistakes
Many problems follow from missing or incomplete information: sending a vague cancellation message without your account ID, not keeping a copy of the message or proof of delivery, or failing to confirm the effective date of cancellation. Another frequent source of confusion is the provider’s cancellation timing - people sometimes expect immediate termination and a refund, while the terms state cancellation becomes effective at the end of the paid term. Finally, if you don’t request written confirmation you may have trouble proving you cancelled if a dispute arises.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Email (support contact) | No (per provider policy; exceptions only if required by law) | Low |
| Registered mail / tracked postal cancellation | No (per provider policy; exceptions only if required by law) | Medium |
| Provider support form / account portal (if available) | No (per provider policy; exceptions only if required by law) | Low |
After cancelling
Keep the cancellation confirmation, proof of delivery or any support emails, and your account receipts until the end of the paid term and for a reasonable period afterwards in case a billing dispute arises. Export any data or content you need from the account before the subscription ends.
Helpful links: the provider’s site (as referenced) dialai.ca and general Canadian consumer-protection guidance from the Government of Canada canada.ca - Consumer protection.
Address
Dial Direct Insurance, PO Box 6515, Basingstoke, RG21 4UJ, United Kingdom